GAME DOES NOT RUN ON MY SATA PEXTOR -- A KNOWN DUMB ISSUE FROM UBISOFT!!!!

[GetRusty]

Ok this is about the most rediculous thing I have heard. I just bought Blazing Angles and I could not get the game to run. When ever I would try to run the game it gives me :

"failed to identify the disc in the drive. Insert a licensed disc"


I have been screwing around with this all night last night. I sent in a trouble ticket to Ubisoft Support and this is the response I got:

"Unfortunately, the copy protection software on this game will not allow you to run the game from a SCSI device. If you have a regular IDE cd-rom or dvd-rom drive, please install and run the game from that drive to resolve this problem."

My drive (A) is not a sczi drive it is SATA. So now I need to buy a drive just to play this game? No way. Of coarse I can not return it since I opened the game so I am screwed. Worst case I guess I could mount the image on a virtual drive... but i do not want to screw around with this when the game should be working in the first place.

I now worry about other games coming from Ubisoft : IE: The new Clancey Ghost Recon... or any other games.

What it boils down to is the response from the support staff is poor. I am not going to go buy a drive just to play this game. I am sure many others are running SATA Cd / DVD drives and it will only get more popular as time goes on since the are faster and can burn faster as well.

Ubisoft you need to patch this instead of brush it off.

grumble...

[GetRusty]

Anyone have some ideas on this....

[Daroth_343]

They are able to solve the problem by binding the game to your current system configuration (by generating an unique hardware ID), that way you should be able to use online activation to validate the game and allow you to run it without having to insert the disk. This does mean that the game will only run on your current PC. Contact them again and explain that you're using a SATA drive and that you have no other options available to get it to work, I do believe they will get you into contact with Starforce afterwards. It's also possible that updating the SF copy protection drivers could help:
http://www.star-force.com/support/sfdrvup.zip

[Blud_E_Gutz]

This is ridiculous-and if the guy updates/changes/upgrades his hardware/configuration, he's screwed again! I hope that Law suit against StarForce/Ubi succeeds!!!

[Daroth_343]

Unless the SF drivers are updated to support his drive once SF is informed about the problem. It would be ironic if someone was forced to make an image of the game in order to play it while SF is designed to prevent this.

[BravoNijN]

i have the exact same problem here

[Daroth_343]

So you also have a SATA CD/DVD drive? Be sure to also contact Ubisoft technical support and keep us updated on your progress here.

[seyxalip]

I just hope ubi stops using starforce on their games before they get bankrupt or something.

[GetRusty]

Well I am glad to see some activity here finally since I posted this a few days ago.

i am really upset with this situation ... i am still down and more upset.

i took the Ubisoft Support Staffs thougth of using another drive (IDE) to resolve the issue. i purchased adrive installed it and... same problem. I uninstalled the game and reinstaleld from the new IDE drive.... same problem.

I uninstalled again... unplugged the SATA drive from the mix ... reinstalled and now with teh SATA dirve out of the mix it is Still NOT WORKING. If someone is saying it is ironic I would be trying to mount an image or what not I have purchased the blooddy ame and it still does not work.

I have contacted StarForce and I was very upset when the StarForce contact told me I should talk to ubisoft. Talka bout a run around here. The thing that suck is this is the las thing i want to be doing is jerking around with a game I paid for not working like this.

I have contacted my attorney about the situaion. i am very upset about this. the more i read about Star Force the more I am finding out is bad about the sitaution.

I did draft and email and sent it to YVES GUILLEMOT the CEO and President of Ubisoft going into detail on the situation. I am expecting to hear back. In the mean time I will continue to research legal action. I am very familiar with the calss action that has been issued against ubisoft...
here is some information about that:

http://www.dailytech.com/article.aspx?newsid=1559

i will be taking the appoach with StarForce again and hopefully I can get somewhere with teh method described above.

than you for the fedback and mental support.

[Daroth_343]

GetRusty, that method should have worked... Perhaps this will help: after uninstalling the game, use the SF driver removal tool here:

http://onlinesecurity-on.com/downloads/sfdrvrem.zip

Then try installing it with the new IDE drive (the SATA drive still unplugged).

[elios000]

yup got to love starsh!t it takes a **** with SATA CD/DVD drives