Game will not even launch! :(

[NUM1974]

I installed the game last night (Heroes 5), Limited edition, and when all was installed, I clicked the icon on my desktop to start playing it and an ERROR message poped up.

I tried to load the game from the folder where its installed, and also from the DVD ROM itself but I keep getting the same mesasage.

This message said : Cant find 3dsomething.dll file. You must reinstall this file bla bla bla

As i said, it pops up in a windows every time.

Here are my Specs, maybe it will help....maybe Im screwed http://forums.ubi.com/groupee_common/emoticons/icon_confused.gif

X2-64 - ATI CrossFire Edition
AMD Athlon64 X2 4800+ Dual Core Processor - Socket 939 Boxed (Toledo - 90nm)
ASUS A8R32-MVP Deluxe CrossFire Dual X16 PCI-E S939 7.1 SND/RAID/ SATA2/FW/ OC/XFire
2x 1024MB OCZ EL DDR PC-3200 Dual Channel Platinum - OCZ4002048ELDCPE-K
Cooler Master Stacker 830 (RC-830) Aluminum Super Tower (w/o PS) - Silver
ThermalTake 600W PurePower -SLi Ready Silent Power Supply (AMD/P4) 24/20pin - ATX/BTX/EPS
AMD AthlonX2 64 Retail CPU Cooler
Vantec Vortex2 HDD Cooling System (Silver)
Blue LED fan, 120x120x25 mm, 2000rpm, 21dBA (Intake)120x120x25 mm, 2000rpm, 21dBA (exhaust)
-CoolerMaster UV Reactive ATA133 Hard-Drive Cable 24" - Blue
-Seagate 250 GB (7200) 8MB Cache - Barracuda 7200.9 NCQ SATA2
-On Board SATA, RAID0, RAID1 Controller
-LG 16X DVD/ 48X CDROM Optical Internal Drive - Black (OEM)
-Lite-On 165H6S Dual Layer Lightscribe 16X DVD+RW/-RW X48 CDRW Optical Writer - Black
-Sapphire ATI Radeon X1900XT CF PCI-E 512MB DDR3 DUAL DVI-I HDTV/AVIVO CrossFire Edition Master Card - Retail
-Sapphire ATI Radeon X1900XTX PCI-E 512MB DDR3 DUAL DVI-I HDTV/AVIVO - Full Retail
-Sound Blaster X-Fi - Xtreme Music - Retail
-Saitek PC Gaming Keyboard with BLUE BACK LIGHT - Black with Silver Keys
-Logitech G5 Laser Mouse - 2000 DPI PRO GAMER Mouse - Silver
-On-Board 10/100/1000 Gigabit Integrated Network Card
-Microsoft Windows XP Media Center 2005 English Edition - (OEM)


Thanks for any help.


Num

[znork]

we have a tec help forum try it out! And since im nice guy try to install the direct x that follows the game!

[NUM1974]

ok Thanks mate http://forums.ubi.com/groupee_common/emoticons/icon_cool.gif

[KumuHonua]

Yeah. Run the directx install that's on the CD. Heroes V uses an updated 9.0c and needs those files.