OSP & Server Downtime

[ms-kleaneasy]

Ubisoft online game servers are currently down which affects both multiplayer titles and those that including our Online Services Platform. Our technicians are currently working hard to have things up and running as soon as possible.

[Linda_reginab]

In march you mentioned that customers suffering from this server problem would get compensation.
I really hope this includes me and other customers having trouble today - I am so sick of this server problem - its totally ridiculous!

[heyman91]

EDIT: SEVERS ARE UP

[DonDeanani]

im sick of it too i buy a game to play i got the system rquiremsnts a helthy connection and i cant even play SP or skimish if a server how ever miles away cant stay on. its really anoying and i wont be buying any more games with DRM.

[scootermatt]

there is someone up the chain of command with the common sense to realize that this problem is absurd and with the authority to get it fixed. please try to move it up the chain.
and i'm not talking about a power failure.
this non-working system must be changed.
this is a GREAT game that deserves better.

[petherf1960]

Nemas problemas on this side of the net.
I havent had one server down,since i bought SH5
Just waiting for the patch, when it comes.

[SHADOW971959]

is this lijkely to last long

[Eoweth]

Originally posted by SHADOW971959:
is this lijkely to last long

It was seemingly cleared up pretty quickly. By the time I saw this post this afternoon I was having no trouble connecting.

According to the German forums the servers were back online as of 20.04.2010 19:28. CET I guess? Not sure which time zone that is. heh

[calienteman]

Hey I know this has nothing to do with the topic of the forum but I could not figure out where the digital comic book is on the Collectors Splinter cell conviction. Any help would be great

[Eoweth]

Originally posted by calienteman:
Hey I know this has nothing to do with the topic of the forum but I could not figure out where the digital comic book is on the Collectors Splinter cell conviction. Any help would be great

http://forums.ubi.com/eve/foru...1014258/m/9661036358 (http://forums.ubi.com/eve/forums/a/tpc/f/7211014258/m/9661036358)

[SupremeTortoise]

this is unbelievable... I bought The Settlers 7 today excited to play it and i cant play it because the servers have been down for 4 days... Weekends are my only real time to play videogames anymore and now I have to wait another week. Thanks Ubisoft!!!

[Stephan1237]

Originally posted by SupremeTortoise:
this is unbelievable... I bought The Settlers 7 today excited to play it and i cant play it because the servers have been down for 4 days... Weekends are my only real time to play videogames anymore and now I have to wait another week. Thanks Ubisoft!!!

There is something wrong with your pc of your isp, I could play the settlers today http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[rEDNiNE150]

Yeah it's gonna be on your end. Probably firewall/port issue.

They released the sticky so now it's within the normal threads.

[Blackvenom01]

You are forgetting that people connect to different hubs like for example WoW has hub's in Amsterdam and Paris, someone might be able to connect and some might not if there is a fault in the line.

Dont disgard things if you don't have it, doesn't automaticly mean it does not exist.

[rEDNiNE150]

I don't like your tone, Blackvenom01, it's a bit harsh tbh. I don't know whether it's because I've skimmed through thousands of Tech threads and never found a "fault in the line" to be an issue connecting to a gameserver, or because my career is nothing but networking, but your comment makes me itchy.

This isn't gonna be a fault in the "line".

[Blackvenom01]

Not my intention to be hars rEDNiNE150, I was merely saying, that for some reason some people can connect, while others cannot.

[TheLeoCrow]

And that's only because they don't know how to properly setup their firewall and/or their router. Zone alarm and Comodo are known to cause problems to the game. Additionally, many routers have a hardware firewall to stop unknown programs from accessing the internet. Even with the hardware firewall disabled, they still block most ports. People who have a problem, must open a port in their router and direct the game to use this port. Otherwise, it won't connect because it has no access to the internet! People can't connect because they can't READ before they complain and ask for someone to help them because they are too useless to help themselves

[c4hlin]

1. Buy SplinterCellConviction for 50$ because you got a job and hate the <span class="ev_code_RED">***EDIT***</span> hassle craking a game gives you nowdays..
2. Sit down after a long days work
3. "Failed to connect to Ubisoft master servers"

And why do I pay for these <span class="ev_code_RED">***EDIT***</span> problems when I can have them for free?
Don't publish <span class="ev_code_RED">***EDIT***</span> online verification if you do not know what the <span class="ev_code_RED">***EDIT***</span> you are doing!
Gaaah! Feel my anguish!

[FallingBricks]

To add to c4hlin's angry rant: are the servers in fact down today?

I can't play any of my Ubisoft PC games, and the command 'telnet 216.98.51.203 13000' returns a connection refused error. Everything was working fine for me this morning.

[Eoweth]

Dear Ubisoft,

Just confirming that your Silent Hunter 5 customers (remember us?? http://forums.ubi.com/images/smilies/51.gif ) are having trouble connecting in order to play our single player game as well.

Most of us have already turned off the save game destroying "online saves" feature you've included so now might be a nice time to remove the DRM as well since there's nothing in OSP anymore we want/need. The only thing that could happen would be more sales if you did that. Trust me, no one's gonna pirate this game anymore. It's not like you're paying any attention to us anyway. http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif

[Milhooz]

Actually the sync saved games features is useful to me because I play at work on my free time at noon and when I go back home on the evening I can continue playing on my own computer.

Anyway, just to say, yes servers are down.

[alesbily]

Originally posted by Milhooz:
Actually the sync saved games features is useful to me because I play at work on my free time at noon and when I go back home on the evening I can continue playing on my own computer.

Anyway, just to say, yes servers are down.


Just to say, servers still down. :-( Anyone knows whet they will be up?? How long it usually takes to "get up" to these guys??
Cheers
PS: I don`t have much time playing(wife, baby) so when I do have time. like now, I`m very dissappointed that I can`t play because of some verification, I don`t store the saved games on the internet and playing skirmish, so why I need the connection - not fair!

[Eoweth]

Originally posted by Milhooz:
Actually the sync saved games features is useful to me because I play at work on my free time at noon and when I go back home on the evening I can continue playing on my own computer.

Anyway, just to say, yes servers are down.

Just hope your internet never hiccups, or your PC loses power, or your game client ever doesn't close properly.

You see, Ubisoft wrote their "game synch" the worst way possible. It simply overwrites what's on the client regardless of time stamp. So if your launcher doesn't properly close it doesn't upload your games to the server. Next time you log in you don't get the save game you had been saving every 5 minutes during your latest session. All that is blown away by whatever was on the server when you started the game session. You lost everything in between.

If that hasn't happened to you yet, it will. Turn that stuff off and use a flash drive to play the same game between home/work. That way you at least know it'll work.

[CovertF0RC3]

I just bought AC2 a few days ago and have had no problems logging in, until now. I doubt that it's because of my router settings, dontcha think?

[Eoweth]

Seems back up now.

[zeejay21]

Yup, it's back up... again.

Time for Ubisoft to upgrade it's servers!

[Pvt.Muppet]

Indeed no new games with DRM or a permanent internet connection. Because Ubisoft can't keep its servers online. Pathetic.

[Kristian_G]

You see, Ubisoft wrote their "game synch" the worst way possible. It simply overwrites what's on the client regardless of time stamp. So if your launcher doesn't properly close it doesn't upload your games to the server. Next time you log in you don't get the save game you had been saving every 5 minutes during your latest session. All that is blown away by whatever was on the server when you started the game session. You lost everything in between.

Very true. Happened to me with AC2. Lost hours worth of progress due to a BSoD.
Now I quit and restart the game every hour or so to prevent it. Just sucks that it really ruins my immersion in the game.

Not to mention the bandwidth required by the gamelauncher. I tried downloading something and playing SSC at the same time. Had to quit the game since it was popping up messages every 2 seconds telling me the connection was lost.
And this is the future of SP games?

Could have fixed that easily by having the game only being interrupted after a set amount of seconds without connection to server.

[mracosky]

Suckers! http://forums.ubi.com/images/smilies/88.gif

[Mr_Shade]

Just a reminder that this thread is to do with the Online Services Platform and any server issues to do with that, not any other game servers.


I have moved the posts regarding Raven Shield to the correct forum, where there is already a few ongoing threads.

Please use the correct forum / thread for any issues you may have.

Link to moved posts, in the Rainbow Six Legacy forum. (http://forums.ubi.com/eve/forums/a/tpc/f/258103032/m/3371072568)

[Gryningen82]

no need to complain.

This is good, that they finaly fix some problems concerning Settlers 7=)

Be happy fellas

[Eoweth]

Originally posted by Gryningen82:
no need to complain.

This is good, that they finaly fix some problems concerning Settlers 7=)

Be happy fellas

The only absolute "fix" would be entirely removing OSP, since outages like this will continue to happen. If OSP didn't exist, and paying customers weren't treated like thieves, these outages would not be happening.

[GMOSinc]

So; who do I bother for this,

"Server down (28)
Try again later"

(Settlers 7)

[joeydahip]

Once again the Ubisoft servers are down for ghost recon 2 as of lately they have gone down once a day everyday and today twice! its getting quite ridiculous. I left a thread or reply here once and mrs kleaneasy decided to remove it within 24 hours quite cute, just fix the problem and people like me wont have to worry about losing points due to ubisofts constant failure of hardware. Just trying to decide if this is the headache im gonna get with the new recon they keep pushing out further and further do i even want to buy it, anyone have any suggestions thanks

[zexelica]

The server for FarCry2 is down.......AGAIN!!!!! When can we play again? Does anyone knows?

[paapaa33]

Originally posted by zexelica:
The server for FarCry2 is down.......AGAIN!!!!! When can we play again? Does anyone knows?

I just bought FC2 and installed...all ports open at routers´s firewall...FC2 says retrieving personal...unable to retrieve...then trying player match...and says searching..and your account has been disconnected????

[Rick_1105]

As if I dont have enough problems already because of SH5 being unplayable unless you mod it up to the max and Im not technically minded enough to understand how to install mods.... and now we have to put up with Ubi's servers being down too? I sure hope they do away with that stoopid DRM nonesense. I hate to feel like I am hostage to their servers and can only play when they are up and working. I guess that means that if Ubisoft has a power failure or someone trips over the power cords to their servers we cant play this unfinished game that we paid so much money for? This is total bull crap!

[paapaa33]

ubisoft tech answered http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Hello xxxxx,

We have had a report that there is an issue with the servers at the moment. We don't have a timeframe for when it will be back online. We're working on getting it back up as fast as possible. Please try again later. If you still have the same issue by tomorrow, please get back to us.

Kind regards,
Peter
Ubisoft Technical Support

[Naberios]

Originally posted by TheLeoCrow:
And that's only because they don't know how to properly setup their firewall and/or their router. Zone alarm and Comodo are known to cause problems to the game. Additionally, many routers have a hardware firewall to stop unknown programs from accessing the internet. Even with the hardware firewall disabled, they still block most ports. People who have a problem, must open a port in their router and direct the game to use this port. Otherwise, it won't connect because it has no access to the internet! People can't connect because they can't READ before they complain and ask for someone to help them because they are too useless to help themselves

The problem is not with the customer and their firewall. If they have the system specs and an internet connection the game should play. The problem is with the DRM, the problem is with Ubisoft. And the fact that you insist on putting people down that are having to deal with these issues shows how useless you are.


And just so there's no confusion (on your part), here's a direct quote from the OSP FAQ:

"I am in a strict environment with lots of firewall rules etc. Can I still play the game?
If you can access the Internet from the computer, you can play the game."

Have a nice day.

[Grudgematch]

Are the servers down right now?

[Mr_Shade]

Originally posted by Grudgematch:
Are the servers down right now? At present the OSP servers are working.


Which game are you having a problem with?

[Noobisoft2010]

Hello
It's now for two days that I can not start ANY of my newer ORIGINAL Ubisoft Games. The Game Launcher is making an endless chain of fast ging updates, so the percentage count is counting to 100% fastly and then starting again... and again...
I am very upset about this! Please give me an idea how to handle that issue, it's so annoying and it's not fair!

[Fenrirtokara]

Hello, I recently bought The Settlers 7 and for some reason I cannot find a single game, and the chat room is always empty, this is due the servers down??

Thanks in advance.

[abuion]

The chat rooms have always been empty, never understood why but they have always been empty, it's not your fault.
As far as games go, do search for empire games or for custom ones? May I suggest searching for empire games, during night hours (european time). If you cnontinue having problems connecting, forward port 9103 UDP.

[forforms]

-EDIT-

A lot of very angry people, including myself, are posting in the Assassin's Creed forums. Assassin's Creed 2 cannot even be started without the servers up (At least the actual game's 'story mode').

It is looking like it might be a large geographic location that cannot get to the servers. First look is that it may be the entire East Coast of the US.

[Snikda3]

same problem here forforums. exact same. anddddddd getting frustrated

[xbunbunx]

VERY FRUSTRATED! Because many people are still able to play! So that means they are going to take even longer to fix it since its only a few of us!!

[Mr_Shade]

Just a reminder:

Please make sure that you all contact support and log the fact your having a problem.

If you already have, please ignore.

You can contact support either via the details in the games instruction manual - or you can click the link in my signature.

Support are aware of the issue - but please make sure they know that it's also affecting you.

[xbunbunx]

I would love you guys to death if you would please put up a simple server status page... you know....

Settlers 7.... Server status OK!! *green light*

Many other cheap games have it, im surprised UBIsoft doesnt http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif I wont know how much contact you have with ubisoft but it would be great if you suggest that to them since they dont need to deal with all the complaints on this disaster of a forum!

[laurenc0812]

I registered a complaint but I doubt anything will be done. It doesn't seem like Ubisoft responds quickly to server down time.

I've never in my life heard of a single player game needing internet connection. That is just the stupidest things I've heard of.

I used to play World of Warcraft and at least if the servers were going to be down or were down, you were notified before you could log into the game and there was a reasonable amount of time they would give us to let us know when to come back and check to see if the servers were up.

Never ONCE were the servers down for 3 days. EVER. Maybe a whole day once in its life, but never 3 (and certainly not 3 days with little to no explanation or excuses including its our fault, our computer's fault or our isp's fault)

All I have to say is hurry up and fix the issue. Or at least apologize profusely (Which I've YET to see a apology!)

[forforms]

One of the UK Moderators, Mr. Shade (as above), is answering questions. He has said that he has forwarded to support and is trying to help us out.

Here's the link:
A problem logging in (http://forums.ubi.com/eve/forums/a/tpc/f/4721051016/m/9801084788/p/5) A problem logging in

[Mr_Shade]

Originally posted by forforms:
One of the UK Moderators, Mr. Shade (as above), is answering questions. He has said that he has forwarded to support and is trying to help us out.

Here's the link:
A problem logging in (http://forums.ubi.com/eve/forums/a/tpc/f/4721051016/m/9801084788/p/5) A problem logging in

Just to point out that thread is not intended to replace you contacting support directly - so please do not post in there expecting that to count as contacting support - it's just a place where I or another Forum Manager can post any info we receive.

Everyone still needs to make sure to contact Support about the issue, so that they are aware of your complaint and concerns.

Support are aware of the Server issue affecting certain customers, but at present we don't have an ETA on when the servers will be back.


I'm sorry that I can't say when the server will be back online, however they are working on it.


If you wish to log a formal complaint either due to the downtime or your new purchase - please do so via support.

[dzadzey]

They need to work a little faster. And Ubisoft needs to be more responsive. You don't <span class="ev_code_RED">[Edit: Do not bypass the swear filter]</span> 0ff customers in a down economy.

[bonander]

Never again! This DRM is BS! I will never buy another game with this DRM. I haven't been able to play AC2 for almost 48 hours now. I also see that Brotherhood has the same "internet connection required" sticker on the front cover. I just canceled my pre-order... NEVER again!!

[Foldesur]

Yeah I am done with this crap too. I got this game because so many people were talking it up. I have played it less then 5 hours and if this is the kind service they provide for a single player game with a need to be on the internet, I might as well just go blow my money on an MMO.

I mean this full on web page is crap. Log in to post, log into Ubisoft's page, Go to support, Log in again to send an error report. Go up to talk to tech in fourm a, Oh wait its for game b, go down to game B and go to tech there. No now you need to send an error report with it so there is a ticket.

Tech s- is not even sending out letters or helping because it is Sat here and they only work on Mon-Friday. So I guess we are all just **** out of luck tell they come walking back into the office and notice the cleaning lady tripped on the power cord.

Also Mr_shade
Props to you for trying to help people when it looks like no one else is doing **** to respond. It is nice to know someone is not using the "notepad of answers" paste button.
Be sure to ask for more money.

[LordXerxes]

For what it's worth, I just purchased ACII on Friday. The first time I tried to play the game I couldn't connect. I had no idea why. I checked Anti-Virus and Firewall settings. Everything checked out fine. I eventually contacted Support and they told me that the servers were down and there was no good way to determine their status.

I understand a company's desire to prevent pirating, but I bought a game for single player mode not an online multiplayer ability. Let me repeat that, I BOUGHT the game. The fact is that I have been unable to play this game since I brought it home. I can honestly say that my original eagerness to play ACII has waned. If I hadn't already opened and installed/registered ACII, I would have gone back to the store and returned it.

After this disappointing start, I have a feeling that this will be the last Ubisoft title that I will purchase.

[AHV2010]

The server has been kicking me off all day - and now it says I am banned for sharing my account. What rubbish - I have never shared my account, and now my relaxing weekend playing Settlers has been ruined - and there is no technical support available!
I want my money back.

[ARandomKid]

For what it is worth, this is the first time I've experienced actual server downtime that wasn't my own internet connection being messed up since I bought the game (ACII) in March.

From what I can tell, it's the second time it's happened overall, at least since the PC release for ACII, which I think is when all this DRM stuff came online? Maybe not. And only for around three or so days each time it happened. So I would hesitate to point fingers and blame Ubisoft as "OMG WORST COMPANY EVER" since 6 days out of 200 (~7 months since March, a rounded down factor* with a high-end number of days out probably (basically the following percentage is a worst case scenario)) is only 3% downtime.

*this number is counting from the beginning of March to the beginning of October, a 7 month estimate of the length of time Ubisoft's DRM servers have been online. The actual number of days is probably a bit higher, since this is solely taking into account the Assassin's Creed II release date (it's the only one I know) as the time the DRM servers first went online and it is well past the 1st of October. If you want a more accurate estimate, try 217** days.

**At the time of this posting, today is October 17th which is where I am pulling the 17 from.

[steven286]

Its not the fact that the server is down, these things happen, it is more the point that I had to go digging in the forums to find that out and that Mr. Slade, a UK rep, seems to be the only person working for the company. No other reps have said a single thing. No post from Ubisoft, nothing. I will NEVER buy a game from this company again...pathetic, rude, what a waste!

[ms-kleaneasy]

The issue reported by many earlier this week was resolved, anyone with ongoing issues should contact support so they can help you resolve the problem.

As this thread was initially intended for a specific period of downtime I'm going to lock it, this will help prevent any new reports being lost among an old thread.

If you need to report new issues post in your game appropriate forum http://forums.ubi.com/images/smilies/25.gif