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View Full Version : I can't get Heroes V HoF or III+IV Complete DVD's to even run to install



Lord_Funk
02-16-2007, 02:28 PM
Greetings,

Edit: I Edited the Headline on this thread after getting the same Error on Heroes V HoF DVD-ROM. Also added a post under the first one.

This doesn't directly have to do with HoMM V (correction now it does as the same flaw is on Heroes V HoF DVD-ROM), but this was the only tech problem Forum about any HoMM game available here. Also it is a problem concerning UbiSoft version of HoMM III+IV Complete not 3DO's versions.

I just bought Heroes of Might and Magic III+IV Complete PC DVD-ROM.

I put it in my "almost" new Packard Bell PC. Nothing happened at all. Then I tried opening the DVD from "My Computer" it totally froze up the computer and CD-ROM and I couldn't even open the CD/DVD-Drive nor shut down Windows.

I ended up having to shut down the computer through the power switch, problem was when trying to reboot it wanted to reboot from CD. It again frooze, this time on black startup screen. Still couldn't open CD/DVD Drive.

I had to go into Boot and change settings so it booted from HardDrive and not CD as first choice. Then came the open CD-Drive problem in Windows again. Finally got the "bloody" DVD-ROM out of my drive.

I then read on the backside of the cover the following "NOTICE: Thisgame contains technology intended to prevent copying that mayconflict with some DVD-RW and virtual drives." (I quoted that exactly with the errors in spaces between some words) http://forums.ubi.com/groupee_common/emoticons/icon_rolleyes.gif

My guess is that it is this that has caused the problem for me.

I have an original bought DVD-ROM. I have an original bought Packard Bell PC. I have all the original Windows XP Home Edition with licenses etc. etc. etc.

Shouldn't I be able to play this paid for game ???

Anyone knows how to get around this problem ???

There are no answers on UBI FAQ. The support line is only available for UK Customers and I'm from Sweden, so no help there.

I have all the original Gameboxes as well. HoMM II, HoMM III and HoMM IV, but I bought this since I remember there was such a fuzz to install those and all patches in the right order and right language versions etc. Also having to have the correct CD inserted depending on what version You wanted to play, Armageddon's Blade/AB, Shadow of Death/SoD. I also remember some campaign play fuzz with having to start the campaigns in the right order from saves or it wouldn't unlock the next or something like that.

I bought the "Complete" DVD for a friend as a gift and helped her install it on her PC and it seemed to be alot easier and no patches needed.

So I decided to buy it for myself as well now that I have a new PC and wanted to install them.

Have I now bought this in vain for myself ??? Do I instead have to install my original 3DO CD's to play the game ??? Going through the fuzz to try to find the right 3DO patches for the different language versions. Now that 3DO site is down, that's a mess to try to find again. I'll probably end upp ruining it with the wrong language version or something.

What's up with this ??? I thought a copyprotection system was there to stop illegal copies not legitimately bought games ???

Is it something else that is wrong ???

I have a Packard Bell.
Intel Pentium 4 CPU 3.06GHz (2 CPUs).
NVIDIA GeForce 7300 GS 512MB.
2048 RAM.
HL-DT-ST DVDRRW.
Windows XP Professional (5.1, build 2600).
DirectX 9.0c.

I'm pretty sure My specs are good enough. http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

Anyone else having this problem and solved it ???

I also bought HoMM V HoF expansion today, but now I'm afraid to try to install it in case it screws up my HoMM V European Collectors Edition (with only a silver coin) http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif installation, patched up to v1.1, that acctually WORKS. Hopefully that don't use this crappy style of copyprotection, but instead prompts You for the CD-Key on the front of the manual.

your's sincerely !!!

Lord Funk of HOD/Holy Order of Dragons
Holy Order of Dragons/HOD (http://web.telia.com/%7Eu42205355/heroes2)

Lord_Funk
02-16-2007, 08:46 PM
Greetings,

Just tried to install HoMM V HoF DV-ROM and got the same problem. Now this is redicolous !!! http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

I installed my original 3DO CD-ROM versions of HoMM III (all versions incl. AB and SoD Expansions) & HoMM IV (all versions incl. TGS and WoW Expansions) and no problems with the original 3DO CD-ROM versions, so at least now those works and are patched.

Then I decided to try to install my newly bought HoMM V HoF DVD-ROM. I got the same crappy fault and no loading from DVD at all. Just like the HoMM III + IV Complete DVD-ROM.

Now this is redicolous UbiSoft. If it is some kind of copyprotection that stops me from installing paid for and bought copies of Your Games.

My PC is as it came, with the CD/DVD-RW. No other CD/DVD Drive available.

I have a Packard Bell.
Intel Pentium 4 CPU 3.06GHz (2 CPUs).
NVIDIA GeForce 7300 GS 512MB.
2048 RAM.
HL-DT-ST DVDRRW.
Windows XP Professional (5.1, build 2600).
DirectX 9.0c.

One shouldn't have to go out and spend another 1000-2000SEK to get another CD/DVD (non RW) Drive just to be able to play Your games. I have spent 18000SEK on this machine already. It has more than enough specs so it should work to install and play Your Games.

I could install and play HoMM V (original before HoF Expansion). If You know what You have changed/added after that You might have a clue what is causing my problem ???

Now Fix this problem. I am a paying customer and a big fan of the whole Heroes of Might and Magic series. Just because You have taken over the rights to the series, after 3DO, You shouldn't screw it up with some poorly working copyprotection program so that we can't play it.

The Serial Key should be enough, shouldn't it ???

Sorry if I'm not writing to polite, but I'm pretty mad at the moment having ruined my entire Friday evening and night trying to get the games to work. Now this weekend is ruined and noway in sight to get HoMM V HoF Expansion to work.

Edit: I have now even tried to Unmark the Allow Recording option on the Record Tab under Properties on the DVD-RW Unit/Drive (right click on it You know), so that the Unit won't allow recording, still it doesn't work. Geeez !!! http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif This isn't a copyprotection, it's a Noplayprotection !!! http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

Lord Funk of HOD/Holy Order of Dragons
Holy Order of Dragons/HOD (http://web.telia.com/%7Eu42205355/heroes2)

alias-hw
02-17-2007, 03:35 AM
Um, I'm not the tech guy around here, so I can't tell you ˜here, this works,' but... you did say that you installed Heroes 5 previously without problems. Then I would suggest trying to install something else (any game, or H5 again) that you know for sure that you were able to install before. This to see if the problem isn't with the DVD drive since it sure sounds like that to me. Just because the drive worked fine until now doesn't mean that it can't break at some point, hence the suggestion of trying to install something you know for sure works.

The reason is suggest this is simple, I have been coming to these forms for almost a year now and I have never yet heard of the problems you are saying you have. Not being able to install, yes I hear of that before, but not of the computer totally freezing up and then after a reboot wanting to boot from the DVD. After all, the DVD is a non-bootable DVD so at worst the computer should check the disk when booting, see that there is a non-bootable DVD in the drive and continue booting. So, maybe you just have the bad luck that the drive broke after the last installation that you did of a program. It's worth a try.

H.W.

Lord_Funk
02-17-2007, 07:34 AM
Greetings,


Originally posted by alias-hw: but... you did say that you installed Heroes 5 previously without problems. Then I would suggest trying to install something else (any game, or H5 again) that you know for sure that you were able to install before. This to see if the problem isn't with the DVD drive since it sure sounds like that to me. Just because the drive worked fine until now doesn't mean that it can't break at some point, hence the suggestion of trying to install something you know for sure works.

Thank You for Your suggestions, but like I said I did that. I installed Both HoMM III & IV from original 3DO CD-ROM's after I tried and failed UbiSofts "HoMM III + IV Complete" DVD-ROM. 3DO's CD-ROMS works fine. All Expansions too.

I'm not having problems installing original HoMM V/H5 DVD-ROM, just the latest Expansion HoMM V HoF/H5 HoF. Also the DVD-ROM HoMM III + IV Complete. Both from UbiSoft.


The reason is suggest this is simple, I have been coming to these forms for almost a year now and I have never yet heard of the problems you are saying you have. Not being able to install, yes I hear of that before, but not of the computer totally freezing up and then after a reboot wanting to boot from the DVD. After all, the DVD is a non-bootable DVD so at worst the computer should check the disk when booting, see that there is a non-bootable DVD in the drive and continue booting. So, maybe you just have the bad luck that the drive broke after the last installation that you did of a program. It's worth a try.

H.W.

I even just burned a DVD recording of our family Holiday trip with our sons for my father and that works too, so the only things not working are the DVD-ROM's from UbiSoft and my guess is that it is this that they warn of (in very small letters of course) on the back of the covers.
"NOTICE: Thisgame contains technology intended to prevent copying that mayconflict with some DVD-RW and virtual drives."
but that's stupid, since any copyprotection should not stop someone legally buying products to use them on a standard ready bought PC from a company like Packard Bell or any other company. Almost all Notebooks/LapTop's these days come with only one DC/DVD Drive as well and thats usually a combined DVD-RW Unit.

To hinder anyone having a DVD-RW unit from playing will narrow the market to almost nothing.

And NO I don't have Nero installed either. Only the standard "Sonic Record Now Version 7" that also come ready installed on the PC. I read in some Post here that One should uninstall Nero and then be able to install.

Why the PC freezes is because when it won't allow to read the content on the DVD-ROM and I marked the DVD-Drive it get's stuck in a loop trying to access the DVD and it eats upp the systems memory usage and all slows down until the point of freezing. Since Packard Bell has a software called hawaii.exe to control a touchbutton frontpanel to push that ejects the DVD/CD's, it can't handle to open the Drive when the system is busy working. I managed to use a small stick to put in and get to the DVD-Drives eject button on the front inside the chassi and could finally eject the CD.

It tries booting from the CD because if the computer breaks down one must boot it from a rescue CD to reinstall it to standard. It won't pass that since it can't acces the UbiSoft's copyprotected DVD-ROM to see that it's not a Boot CD, so it gets stuck there in the boot process already if the DVD-ROM is in the Drive.

I can't just uninstall one product and reinstall that. Unless I want to find new drivers or pay for a new install version of that product. That is the standard solution these days unfortionetly. You don't get all programs on separate CD's. Just one Rescue CD with everything, even WinXP. In Packard Bells case I even had to create that rescue DVD-ROM myself when I first started the PC.

So if I uninstall "Sonic Record Now" I can reinstall it again, withpout having to restore the entire system with the rescue CD and then that will be restored top before HoMM V was installed so that's a "catch 22" there.

Anyway, back to topic. The problem persists. Only with the 2 latest DVD-ROM's from UbiSoft.

I don't have this problem with any other games.

I still await a response here with a solution from a UbiSoft representative, since it's their products that casuses this problem. Products that i have paid for.

your's sincerely !!!

Lord Funk of HOD/Holy Order of Dragons
Holy Order of Dragons/HOD (http://web.telia.com/%7Eu42205355/heroes2)

Lord_Funk
02-20-2007, 11:40 AM
Greetings,

I still await a response here with a solution from a UbiSoft representative, since it's their products that casuses this problem. Products that i have paid for.

your's sincerely !!!

Lord Funk of HOD/Holy Order of Dragons
Holy Order of Dragons/HOD (http://web.telia.com/%7Eu42205355/heroes2)

alias-hw
02-20-2007, 03:36 PM
If you are waiting for word of an official Ubi representative... don't hold your breath. The only posts here are from fans of the game. Little exception being Acheval (Community manager) and Fabrice (Heroes 5 producer) but generally they only show up to announce stuff like a new patch. I can tell you for sure that in the (almost) year that I'm on this forum I have NEVER seen a reply by an official Ubi representative to any problem mentioned; it just doesn't happen.

H.W.

mechnic
02-21-2007, 11:31 AM
Try this; Before trying to install the dvd: press ctrl/alt/del and check the tab for applications to see if any applications are running; if so end them. Then try installing the game. Also check the processes tab and look for any "sonic record now" stuff and end those processes.

Patenaudeluc
03-05-2007, 04:14 AM
Originally posted by Lord_Funk:
Greetings,

I still await a response here with a solution from a UbiSoft representative, since it's their products that casuses this problem. Products that i have paid for.

your's sincerely !!!

Lord Funk of HOD/Holy Order of Dragons
Holy Order of Dragons/HOD (http://web.telia.com/%7Eu42205355/heroes2)

Do not sweat it little buddy. http://forums.ubi.com/images/smilies/touche.gif

First of all, according to your PC's specs, I did not see that you have both service packs for your O.S. of Windows XP-Professional. Install SP1 then SP2 in order as they come(do not skip SP1, because it will create problems unknown to Microsoft as well). http://forums.ubi.com/images/smilies/35.gif

Second, uninstall this version of DX9.0c and, reinstall the DX9.0c(February 2007) from Microsoft's Downloads page. http://forums.ubi.com/images/smilies/10.gif

Third, Make sure you have the Norton Internet Suite 2007 from Symantec Corp. Having Norton SystemWorks 2007 will help stabilize the newly service packed O.S. even more than before. And, yes, Symantec did put its nose into the copy protection of Securom of HoMM5. It is now, a permanent requirement, sorry. http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif

Fourth, run the Microsoft Update service feature link included within the Program Manager's list of already installed programs onto this rather quite new PC system. All patches will be downloaded and installed also. You might even have a whole list of totally new drivers to download and install as well. It might include a newer driver for your DVD optical combo unit also. http://forums.ubi.com/images/smilies/metal.gif

Fifth, If you have bought the Norton SystemWorks 2007 and installed it, use all featured Norton Utilities' functions in order to clean your overall systems' O.S. and Registry + help synchronize all of the start-up programs of your PC. If not, use the function Clean Disk and, Defrag Disk in order to delete unwanted temporary files on your Hard-Drive and, to put this Hard-Drive's files in a proper stored status/order. http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif

Sixth, now you are in a full readiness to install all of your games and multimedia programs that you want to play/playback onto this marvelously performant PC system of yours.
http://forums.ubi.com/groupee_common/emoticons/icon_cool.gif

Good Luck!! http://forums.ubi.com/images/smilies/25.gif
http://forums.ubi.com/images/smilies/typing.gif

Zamolxis108
03-13-2007, 07:40 PM
You can feel free to try the steps recommanded above Lord_Funk, but I fear it has not much to do with your problem here.
Originally posted by Lord_Funk:
Greetings,

I just bought Heroes of Might and Magic III+IV Complete PC DVD-ROM.
...
I then read on the backside of the cover the following "NOTICE: Thisgame contains technology intended to prevent copying that mayconflict with some DVD-RW and virtual drives." (I quoted that exactly with the errors in spaces between some words) http://forums.ubi.com/groupee_common/emoticons/icon_rolleyes.gif

My guess is that it is this that has caused the problem for me.
...
Shouldn't I be able to play this paid for game ??? I bought the very same DVD yesterday (with the same NOTICE on the back cover), but I won't have time to test it before the week-end.

Till then, let me say what I think: If I'm not mistaken, this DVD was released by Ubisoft somewhere around end of 2005 / beginning of 2006. Back then they were developing H5 and were very much into using StarForce as "best protection" software in their opinion. Later on (mid spring) they switched to SecuRom - whith they also dropped after the first patch for H5.

Now, depending on when was this DVD exactly released, it might be protected by either StarForce or SecuRom. If that's the case, we're both a bit scr*wed. In the happies case, we might only have to disable the virtual drives. In the worse case, not only would we have to really UNINSTALL all softare related to those virtual drives, but even disable different protecting programms like AntiVir, Firewall, SpamFilter etc.

Patenaudeluc
03-14-2007, 10:59 AM
@Z: I think that his problems are quite fixed by now. And, that is what happens with most totally new systems having WinXP-Professional from way back in 2002. Most drivers from included optical drives of these new systems have very old drivers included with their initial installations.

And, yes, Securom is mostly the one still in use in Nival's distributions made by Ubisoft.

I suggest installing patch 1.4 and 1.41 and, buy the expansion(CD one, preferably)of Hammers of Fate v.2.0.Then apply the patch 2.1 onto it. It should further fix more bugs. More patches coming, be patient.

Enjoy HoMM5!!!
http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif

Zamolxis108
03-15-2007, 03:46 PM
Originally posted by Patenaudeluc:
Enjoy HoMM5!!!
http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif After all the "install that, then apply that, then buy that, then install that... etc" I'm not sure if the above is an irony or not. http://forums.ubi.com/groupee_common/emoticons/icon_rolleyes.gif

Patenaudeluc
03-16-2007, 10:17 AM
Originally posted by Zamolxis108:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Patenaudeluc:
Enjoy HoMM5!!!
http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif After all the "install that, then apply that, then buy that, then install that... etc" I'm not sure if the above is an irony or not. http://forums.ubi.com/groupee_common/emoticons/icon_rolleyes.gif </div></BLOCKQUOTE>

Uh-Oh!! Status Quo's mental sickness has definitely stricken you Z! http://forums.ubi.com/groupee_common/emoticons/icon_razz.gif

Let go of the past, just let go. Accept solutions to problems set forth.

Here is a question that all martial arts trainees get to be asked from their Sensei(and I took this example from within the presentation of Manga's Street-Fighter II: The Movie):
Ken and Ryu were repeatedly asked when they were both in need of advice while meditating "Ken! What do see beyond your fist?"

Here's mine: "Once you have fully mastered the ability to bind your body, your mind and, your soul, into one single entity. What can you do by yourself to make a difference for your own life within this ever changing and evolving world?"
The answer: only you can possibly know what it is. Because, it is a self-made secret that you will have to keep for as long as you live within this world. http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif

In all of this, can you enjoy the game of HoMM5? I sure can. http://forums.ubi.com/groupee_common/emoticons/icon_cool.gif

This quote is also very relevant at knowing the path to self ways:
"Freedom, is the right for all sentient beings(of this world, anyway)."
Also said by Optimus Prime-Autobot Leader.
http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif

Zamolxis108
03-16-2007, 04:27 PM
http://forums.ubi.com/images/smilies/shady.gif

Alderbranchh
03-17-2007, 02:30 AM
Guys, please keep ON topic in the tech forum. If ya wanna have a rant then please go to the Tavern.