I get a call stack error!

[icebreakerusa]

My neighbor bought Myst V. They payed it for a couple days. The recieved this error a couple times while playing. What is going on?

Myst V Error
Client has experienced serious error
Please report the info below
Excpt type: Access violation
Call Stack (14 Levels)
0x009158c2

through

0x004f8621

Since they don't internet access I told them I would try and find out the problem. How do I fix the problem for them?

[Heimdall_G]

As a start, take a look at Myst V: Main Branch & Access Violation/Stack Error Fixes (http://forums.ubi.com/eve/forums/a/tpc/f/3471054943/m/9141039563), one of the stickied topics at the top of this Forum.

Heimdall