ACII Game-Ending Glitch. Stuck in Hideout after Chapter 11.

[k8noon]

Hi, I'm having A MAJOR PROBLEM WITH THIS GAME. I was playing ACII and shut it off right after the end of Chapter 11. Now, when I restart, I'm stuck in the hideout as Desmond and cannot do anything other than run around. It appears that the only possible fix is for me to restart the game from the beginning.

Now please understand that I have spent well over 20 hours playing this game and THIS IS A GAME ENDING GLITCH. I am extremely disappointed with this and demand a FULL REFUND IMMEDIATELY unless my problem is addressed. Over $60 is a lot of money to spend on a defective product.

Yes, I know that the technical support section is where I'm supposed to post this, but I see no mention of my problem there. This needs to be addressed. I have sent an email to tech support and await a response. I sincerely hope that Ubisoft does the right thing here, because this is a serious problem.

[tolazy4name1]

have you tried...getting in the animus? talking to the characters? and is this where you test out ezios abilities on desmond? you should trigger a scene in the hallway right in front of the stairs leading to the hallway to the animus. it should then teleport to altairs perspective, yes, ALTAIRS.

[k8noon]

This glitch happens well after you become Altair. As I said in the title thread, it happened at the end of Chapter 11.

No, I cannot interact with anything. I cannot enter the animus. I cannot do anything. The hideout is completely empty and there is no one and nothing to interact with to trigger anything Believe me, I spent THREE HOURS trying today. All I was able to do was glitch off the map in the warehouse and swim around in the skybox outside.

[thekyle0]

tolazy4name, that is well before the end of Sequence 11.

The following would probably be a spoiler for you, k8noon, so don't highlight if you don't want to know.
SPOILER
<span class="ev_code_WHITE">His game broke right before the part where they encounter the corrupted data and skip ahead to sequence 14.</span>
/SPOILER

I don't know if there's a way to fix it but you probably will have to start a new game. But if you want your money back then you may have to sell it to a friend or to Gamestop.
EDIT: I've been ninja'd.

[tolazy4name1]

Oops, my bad.

horrible memory fail, sigh...

[k8noon]

I don't know if there's a way to fix it but you probably will have to start a new game. But if you want your money back then you may have to sell it to a friend or to Gamestop.


Uh, no that is incorrect. This is Ubisoft's responsibility to fix and reimburse me for IN FULL if they cannot. I will be receiving a full refund from Ubisoft if they cannot fix this.

[k8noon]

Bump.

[Captain Tomatoz]

and the moral of the story is..... dont turn off your game until you're sure its saved

[IV_trailer]

I have read this story before... Nothing to do about it I guess.

[k8noon]

Yeah, this is a colossal freaking problem that needs to be addressed. Other games don't have this glitch. It would be nice if ubisoft at least ACKNOWLEDGED the problem, because if they don't address this PROMPTLY, I will be demanding my money back. And receiving it, I can garantee you that much.

Some PS3 owners may complain about how much their version lags and how awful the framerate is. Bah, big freaking deal. I WISH I had that problem. I WISH I COULD STILL PLAY THIS GAME. This is a travesty.

[Captain Tomatoz]

did you make sure the game had saved before you turned off the console?

[k8noon]

Originally posted by Tony6593:
did you make sure the game had saved before you turned off the console?

Yeah buddy, I hit 5 different checkpoints. ANY OTHER GAME WOULD REVERT TO THE PREVIOUS SAVE IN VENICE. All I did was shut down my XBOX 360 during the cutscene in the hideout and now, suddenly, I permanently am stuck in that level. That is COMPLETELY UNACCEPTABLE. I don't want to hear a freaking thing about how this is my fault, because that is complete and utter garbage. Any other videogame you can **** down during a cutscene and it is 100% garuanteed that it will revert to a previous save the next time I boot it up. Why is it different with ACII?

[gsosolid]

Whats the point of the refund?
You're probably just going to buy a new ACII anyway. No difference to starting a new game save

[IV_trailer]

I think this problem is caused by a incorrect save at that point off the game. When you load that save you will spawm outside the animus because that is your location then. But since you normally dont come out the animus there is no way in either. Still, pretty anoying glitch anyway.

[jimbo11235813]

Glitches like this can happen (some people who have played POP Warrior Within may know the glitch when you turn into the sandwraith WAY before your meant to preventing you from continuing the game. There seemed to be no cause, it was totally random.)
When exactly did you turn off the game? Were you actually IN the memory (not just the animus, but standing there as Ezio, after the save symbol had gone)? If so then it is a bit strange and I have no idea why it happened. But if you turned it off before you entered the memory (say, while Des was standing in the animus loading 'room'), then it is likely this was the cause of the problem. In this case, the game would put you in the only place it could as it's last save indicated you weren't in the animus, meaning the only other place was the hideout and that's where you ended up. As to why you can't re-enter the animus, I guess, is because the animus in the game is programmed to become interactive with Desmond only at specific points of the game. And this is not one of those points.

[Captain Tomatoz]

Originally posted by k8noon:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Tony6593:
did you make sure the game had saved before you turned off the console?

Yeah buddy, I hit 5 different checkpoints. ANY OTHER GAME WOULD REVERT TO THE PREVIOUS SAVE IN VENICE. All I did was shut down my XBOX 360 during the cutscene in the hideout and now, suddenly, I permanently am stuck in that level. That is COMPLETELY UNACCEPTABLE. I don't want to hear a freaking thing about how this is my fault, because that is complete and utter garbage. Any other videogame you can **** down during a cutscene and it is 100% garuanteed that it will revert to a previous save the next time I boot it up. Why is it different with ACII? </div></BLOCKQUOTE>

it saves the game just before the cutscene and after it so you should have waited for the cutscene to end before shutting off your console. And calm down http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[IV_trailer]

Exactly. I was thinking the same except from beeing in the loading space.

Nijaad

[k8noon]

Originally posted by gsosolid:
Whats the point of the refund?
You're probably just going to buy a new ACII anyway. No difference to starting a new game save

Uh... that makes no sense dude. I could easily start a new game on my current copy of ACII. The bigger question is, why would I spend ANOTHER 20 HOURS playing the game from scratch?

No, I'm demanding a refund so I can spend it on a game that DOESN'T crash when I shut it down at the loading screen.

I'm a little mystified why some of you are defending ubisoft here. Why would you defend a company that makes a game that does this? A game that completely loses my save data? This problem could have EASILY happened to any of you, and I gaurantee you'd be here screaming bloody murder if it had.

I'm not surprised that ubisoft has been ignoring me, but they had better not continue to do so. This could become a very bad PR situation for them. They made a faulty product and this needs to be rectified immediately.

[k8noon]

it saves the game just before the cutscene and after it so you should have waited for the cutscene to end before shutting off your console. And calm down http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Why would I calm down? I just lost over 20 hours of time spent on a videogame. I'm frustrated and it is 100% justified. Stop spouting useless blather. If you can't understand why somebody in my situation is ****ed off and unhappy than you're pretty much worthless. This could easily have happened to you. I guarauntee that if your power had went out during the cutscene and you lost over 20 hours worth of gameplay and now needed to start the entire game over, you'd be more than a little angry...

[Edengoth]

This is a common problem called false attribution error. You are so determined to believe that the problem lies with Ubisoft that you will insist that it's a "defective product" just because you either:
a) encounter a singular game-breaking bug in a game that has yet to be patched (as is the case with MOST NEW RELEASES in the online-connectivity era of gaming, so don't go off on "they released a buggy product", because so does every other game developer these days)
Or
b) messed up in some way that you refuse to acknowledge
Maybe you should stop barking about how Ubisoft is so horrible and should grovel at your every toddler-esque demand and just deal with the situation by yourself or through customer service. The forums are not the place to demand a refund from Ubi.

And why would Ubisoft deliver you a refund? Did you buy the game from Ubisoft? Or did you buy it from a retailer?

[IV_trailer]

Dude. Watch out that you dont demolish your keyboard. I dont think complaining on the forums will soften your pain. The best thing maybe is to put the game a way for a couple off days. And perhaps try it again and watch out for the cutscene. Your frustration may will only getting worser if you go on about it.

[Captain Tomatoz]

Originally posted by k8noon:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">it saves the game just before the cutscene and after it so you should have waited for the cutscene to end before shutting off your console. And calm down http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Why would I calm down? I just lost over 20 hours of time spent on a videogame. I'm frustrated and it is 100% justified. Stop spouting useless blather. If you can't understand why somebody in my situation is ****ed off and unhappy than you're pretty much worthless. This could easily have happened to you. I guarauntee that if your power had went out during the cutscene and you lost over 20 hours worth of gameplay and now needed to start the entire game over, you'd be more than a little angry... </div></BLOCKQUOTE>

i would start again. I enjoyed the whole game so i wouldn't mind starting again http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif and sorry if i'm trying to explain what has happened (isn't that what you want to know). Just stop moaning and get on with life. Also the chances of you getting a refund are very low http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

[k8noon]

Originally posted by Edengoth:
This is a common problem called false attribution error. You are so determined to believe that the problem lies with Ubisoft that you will insist that it's a "defective product" just because you either:
a) encounter a singular game-breaking bug in a game that has yet to be patched (as is the case with MOST NEW RELEASES in the online-connectivity era of gaming, so don't go off on "they released a buggy product", because so does every other game developer these days)
or
b) messed up in some way that you refuse to acknowledge

Why would Ubisoft deliver you a refund? Did you buy the game from Ubisoft? Or did you buy it from a retailer?

Why wouldn't ubisoft reimburse me for 20 hours of time spent playing a game that I now need to restart? And I'm sorry, but there's absolutely no excuse for such a serious design flaw like this. It is absolutely atrocious. I freely admit that I **** down the game during a cutscene. BUT SO WHAT?! Why should that cause me to get permanently stuck in the hideout.

Believe me, I'd love to hear that Ubisoft is doing something about this in the form of a patch. But so far, I have heard absolutely nothing from them. Just silence. How about somebody at Ubisoft acknowledges this issue and responds to it? Is that too much to ask? I don't think so. If they fail to address this completely reasonable complaint in a timely manner, then THEY WILL be refunding me for designing a game with this fatal flaw in it.

[Captain Tomatoz]

and how will you go around getting a refund may i ask?

[Edengoth]

Originally posted by k8noon:
I guarauntee that if your power had went out during the cutscene and you lost over 20 hours worth of gameplay and now needed to start the entire game over, you'd be more than a little angry...

Yeah, but most of us wouldn't throw a fit. We'd recognize that sometimes things like that happen. A few years ago, I ruined a save in a Final Fantasy game before, and I had made significant progress into that beast. But you know what? I wasn't angry. I was upset, but I wasn't barking demands, especially in a public forum.

[k8noon]

and sorry if i'm trying to explain what has happened (isn't that what you want to know). Just stop moaning and get on with life. Also the chances of you getting a refund are very low http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

Believe me, I fully understand what has happened here. I'm not here to get an explanation. I'm here to get in touch with Ubisoft so that they can address my complaint. A company is selling a defective software program and I'm trying to get my voice heard about the matter.

If Windows 7 or Apple's OSX had serious security flaws that caused you to lose several hours worth of work, you'd be pretty mad at those companies, wouldn't you? You wouldn't get mad at the retailer that sold you the software, right? No, you would be unhappy with the company that DESIGNED the software with the critical flaw. And you'd want some form of restitution from Microsoft or Apple. And at least they have a technical support hotline you can call!

[Captain Tomatoz]

believe me i've lost countless amounts of work because of a glith in microsoft office. But i didn't go off in a massive mood and start complaining on an internet forum. I thought, that's life, and started again. Ubisoft probably didn't notice this glitch and are probably working on a patch to sort it out so stop complaining and insulting people and get on with life. And they will not, i repeat, will not refund you http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

[k8noon]

Originally posted by Tony6593:
and how will you go around getting a refund may i ask?

Simple. I get in touch with an Ubisoft moderator. (I'm sure one of them is lurking on this board). I explain my situation. If necessary, I send them a video of Desmond permanently stuck in the hideout. Then Ubisoft send me a full refund for the game which I will spend on another game that doesn't crash when I shut down my system during a cutscene (I'm sure there are a lot of them out there!) Pretty straightforward really.

[Captain Tomatoz]

Originally posted by k8noon:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Tony6593:
and how will you go around getting a refund may i ask?

Simple. I get in touch with an Ubisoft moderator. (I'm sure one of them is lurking on this board). I explain my situation. If necessary, I send them a video of Desmond permanently stuck in the hideout. Then Ubisoft send me a full refund for the game which I will spend on another game that doesn't crash when I shut down my system during a cutscene (I'm sure there are a lot of them out there!) Pretty straightforward really. </div></BLOCKQUOTE>

and you think thats going to work http://forums.ubi.com/images/smilies/88.gif

[k8noon]

and you think thats going to work http://forums.ubi.com/images/smilies/88.gif

It's worth a shot, yeah. Here's the thing: I LOVED THIS GAME. It was terrific. But I just spent a long time climbing to the top over every vantage point I could find, hunting down all the feathers I saw, looting every box, getting very codec, finding every glyph, buying every piece of armor, upgrading the villa 100%.... these things took a heckuva lotta time, you know? When it comes to videogames, I'm a completionist. I was at over 85% before the game crashed on me and lost my game save.

So pardon me if I'm a little unhappy about the thought of doing all that over again... Hopefully you understand where I'm coming from now that I've explained it a bit more. (and hopefully Ubisoft will as well).

[Captain Tomatoz]

i understand that it's upsetting that you have lost your game but if you loved that much u wouldn't mind playing it again. Also ubisoft can't find every game glith so they rely on the people who buy it to feedback on glithes so they can fix them in a patch http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

[k8noon]

Also ubisoft can't find every game glith so they rely on the people who buy it to feedback on glithes so they can fix them in a patch http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

Well that's pretty much the reason I'm here. I just want Ubisoft to hear my story message and hopefully fix this so I don't need to start the game over again....

[Edengoth]

Originally posted by k8noon:
It's worth a shot, yeah. Here's the thing: I LOVED THIS GAME. It was terrific. But I just spent a long time climbing to the top over every vantage point I could find, hunting down all the feathers I saw, looting every box, getting very codec, finding every glyph, buying every piece of armor, upgrading the villa 100%.... these things took a heckuva lotta time, you know? When it comes to videogames, I'm a completionist. I was at over 85% before the game crashed on me and lost my game save.

So pardon me if I'm a little unhappy about the thought of doing all that over again... Hopefully you understand where I'm coming from now that I've explained it a bit more. (and hopefully Ubisoft will as well).

Ok, yeah, I can see why you're so upset now. I usually save about 70% of the side stuff for after completing the main quest.

[k8noon]

Ok, yeah, I can see why you're so upset now. I usually save about 70% of the side stuff for after completing the main quest.

Yeah, and I was really getting into the story too... Ah well, hopefully Ubisoft will patch it so I'll feel motivated to pick up the game again.

[bladencrowd]

http://forums.ubi.com/images/smilies/88.gif

When you get this "refund" you're still going to have to spend another 20 hours on the game. Instead of wasting time complaining you could just play it again. Do you really think that you, out of thousands of players who have similar problems, will get Ubisoft's attention http://forums.ubi.com/images/smilies/34.gif . Well, good luck.

[HateCliffhanger]

I am sorry, but isn't it just common sense to shut down a game...after a cutscene? The only reason I could see one doing this is if they were running late for work.

I am sorry that this has happened to you. But as soon as you bought the game, you recognise....**** happens.....deal with it. Ubisoft won't refund your money, gamestop or bestbuy or what ever as long as you kept the receipt might fully refund it, but I can only see you getting....10,15$ max.

[k8noon]

Originally posted by HateCliffhanger:
I am sorry, but isn't it just common sense to shut down a game...after a cutscene? The only reason I could see one doing this is if they were running late for work.


The wife was bugging me to get off the xbox, so I shut it down. I still don't see why it's a huge deal for a game to cache the last save file and I still don't understand why I'm now terminally stuck in the hideout...

[HateCliffhanger]

Ok here is what I am going to suggest you do. SLOWLY
move around the hideout and when I say slowly I mean walk. You might get the vision if u have not completed it, it might start again. If yo have completed the mission than walking over to the bed again and try to sleep. If that doesn't help... Start over I guarantee u will finish 20 hours of work in 5.

[Black_Widow9]

Please look here-
SQ11 Fix on its way (http://forums.ubi.com/eve/forums/a/tpc/f/4721051016/m/4261018808) http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif