Help! I cant use my pre-order bonus anymore!

[lololzombiedogs]

After the multiplayer server crashed for me I cant use my harelequin character anymore, it was completely fine before this happened and tried redownloading it but had been erased from my hard drive. What do I do?

[subzero717]

hey man, im still havin trouble finding were to redeem my harlequin code...think you could help me out?

[Nightmare8767]

@ Topic Creator: Contact Ubisoft directly, explain them and take a picture of your code as proof you had it.

@Subzero: Main Menu-> Extra-> Second Option.