Unit Promotion & Lost XP

[QuidProKuo]

Hey Guys,

It's Monday morning here in Shanghai and our test team has been looking into the issue. When we first saw this last week we thought it was an issue with how things were being reported to the server. However, looks like this is something else as the issue is continuing.

We suspect that something happened when we started up the new 3-minute rule change and are looking into it. I'll report any news to you guys as soon as I get it.

-QPK

[killer213]

thanks for the info

[GeneralBrazeau1]

so i take it your fixing the ranks and win loss thing because its messing with my ranking cause i cant win much with all recruits and i cant use my DLC stuff i bought because i cant win and i don't have the rank for my units

GeneralBrazeau(PSN)

[b_4721]

So you knew about it last week, but someone only felt like talking to the community on monday?

[FrozoneUSMC]

Thank you, finally! I hope this can be fixed today.

[tcharron]

Thanks for finally posting an update. Any idea on an ETA?

[QuidProKuo]

There was a post made on Friday (Shanghai time) when we thought the issue was caused by something else. It's now Monday morning and we're doing all we can to get it resolved as quickly as possible.

[QuidProKuo]

The test teams have successfully recreated the problem. That's one step down. Now we have to figure out exactly why it's happening and create a fix, then test the fix and then find out when we can get it up. Again, I will continue to post updates as soon as I get them from the team.

[killer213]

thanks for the fast updates

[Paradox0823]

Kuo, thank you for this. if it isnt already, you should sticky this.

Oh I see, its in a different forum. Could you make a similar copy on the discussion forums? That is where people complain the most and I think it will quell some anger on this issue.

[THE_RED_DRAGON]

Thanks quid but can you tell us if theres any way the fix could be implemented today?

Also please tell us you wont have to roll anything back and we wont lose the money weve atleast made during this period.

Also how about giving everyones units 1 or 2 rank promotions atleast.

[lxRAWxl]

I will begin playing again once this problem is solved, so hopefully when i wake up tomorrow and you guys are going to bed in Shanghai, The problem will be fixed.

[QuidProKuo]

I've asked for an update on the timing of a fix. FYI - we've managed to recreate the problem here in our labs on the PS3 version as well, so that's another step down.

[Chickenbutt18]

omg i love this play by play lol. Keep us informed =D.

[FinneyDe]

If its from the 3 minute changes you've added why not remove them until you can lab the issue out? I'd rathe get stiff of afew matches and get rank rather then not. Your posts seem to imply it was your updating, and about the time you posts mention these changes these problems came about...

[QuidProKuo]

I said we "suspect" it. Also, we are looking into in-game reparations for this.

[FGxLink]

QPK: A shining beam of hope in these dark times of slandering one another and no unit promotions.

Hopefully Ubi can fix it soon. Seeing as how everyone is frustrated. Keep working guys!

[SmokerOfMull]

Thanks for the updates!

[Escobono]

I dont understand why we are thanking them? It took 2 days for them to even acknowledge that they knew there was a problem. They dont work weekends? why not? I dont work weekends either, but if there is a problem i still have to go in and take care of it. Im glad that they finally let us know that they are working on the problem. But they had 2 days to let us know that they knew there a probelm. Its monday there at work now. Just goes to show ya that they only check these forum when they are getting paid to do it. Im certainly not going to thank them.

[PsychoRaptor]

i know its all great that ubi or who it is that is trying to fix all this is but you all know its gonna be another like week before they even fix it so your all getting super happy about somehting you cant even have...but since the euro's are almost to moscow we wont have promotions when we get there how nice right...hope your all still happy

[THE_RED_DRAGON]

Originally posted by Escobono:
I dont understand why we are thanking them? It took 2 days for them to even acknowledge that they knew there was a problem. They dont work weekends? why not? I dont work weekends either, but if there is a problem i still have to go in and take care of it. Im glad that they finally let us know that they are working on the problem. But they had 2 days to let us know that they knew there a probelm. Its monday there at work now. Just goes to show ya that they only check these forum when they are getting paid to do it. Im certainly not going to thank them.

I dont know many people who "Work" when they arent getting paid for it. This isnt the police department or ambulance service where they are in dire need 24/7. Dont for the love of God turn this in to a hating on UBI thread...be glad they are now on it and working on it. Theres plenty of hating threads elsewhere. And focusing on what should have happened wont change anything

[Kamakaze232008]

ok guys listen up, the glitch happend over the weekend. most people dont work on the weekend. hell, we aren't working on the weekend, which is why we are on here. so give them a break. it's monday morning there and they are working on it now. the end. Thank you UBI

[Chickenbutt18]

wtf u still play kamakaze? lol

[roguewarrior727]

Originally posted by QuidProKuo:
I've asked for an update on the timing of a fix. FYI - we've managed to recreate the problem here in our labs on the PS3 version as well, so that's another step down.

Does the Chinese government allow employees of foreign companies to access the internet in their employer's office on weekends?

[Kamakaze232008]

haha just started last weekend. all my units are level 1

[Chickenbutt18]

Originally posted by Kamakaze232008:
haha just started last weekend. all my units are level 1 u still have the same GT?

[roguewarrior727]

Originally posted by Kamakaze232008:
ok guys listen up, the glitch happend over the weekend. most people dont work on the weekend. hell, we aren't working on the weekend, which is why we are on here. so give them a break. it's monday morning there and they are working on it now. the end. Thank you UBI

1. No, it happened Thursday night.
2. Ubisoft Shanghai promised this to be one of the most supported post-launch games of Ubisoft.
3. They applied change to the server and did not test the results.

It could be incompetence o the Ubisoft Shanghai office, or the incredibly stupid idea of outsourcing game development and creation to a nation that will not officially allow it citizens to even play an Xbox, much less access Live games.

[PsychoRaptor]

Originally posted by Kamakaze232008:
haha just started last weekend. all my units are level 1


hahah yea you need to read like every single thread that has been posted in the last what 3 days and people do work on the weekends in fact almost all people in a job work on saturday sunday is usually the only day on the weekend you dont work so they should have looks at the threads instead of picking there noses

[roguewarrior727]

Originally posted by THE_RED_DRAGON:


I dont know many people who "Work" when they arent getting paid for it.

The issue is the lack of quality control. They did not test the fix, nor did they test the servers once the change was made. That is something they do get paid for.

However, maybe you are right and that there was nothing they could do. The Chinese government may have strict rules for the Shanghai office to allow Ubisoft to access the cheap labor there. The Chinese government will not allow its citizens to have unfettered access to the internet, and that is why Xboxes are not sold in China, only the Hong Kong SAR. The Xboxes sold there (outide of the Hong Kong SAR), are by the exporters, and they are modded, and more or less not approved of. Perhaps, the Shanghai office was not allowed to test the deployment because of bad timing and restrictions the Chinese government put on them. In any case, Ubisoft should never allow any new games to be created and deployed from a nation with such oppression that its own game developers can not even enjoy the games they work on. However, for Ubisoft, it was cheap labor to hired graduting students. So much so - the Shanghai office for Ubisoft was nicknamed Ubisoft U[niversity]. Google it.

[PsychoRaptor]

although you talk of all this oppression that doesnt mean they cant have another support group or technical group in another place test it even if they cant test it they deployed it to quick for the game anyway they should have waited but its not our problem its the departments because now they have to fix what they created and to many people complain on here that they arent gettin promoted hey im still getting all my credits and the units i do have promoted that die dont coutn the death so i can use my best units every time

[SmokerOfMull]

Umm, I am just wondering if we are getting any closer to knowing about how long it'll be before this issue is dealt with.

Not saying "Get it done now" or anything, just wondering if the Devs think it's gonna get fixed today /tomorrow, or if it may take another few days.

I personally am hoping it will be fixed by the end of tonight's ceasefire...

[Kamakaze232008]

yeah chicken same GT. same as yours. hit me up some time. I swear people need to chill with this stuff. its a game for relaxation, so please, don't get your panties in a twist... PsychoRaptor!

[corpsmanup780]

Originally posted by PsychoRaptor:
although you talk of all this oppression that doesnt mean they cant have another support group or technical group in another place test it even if they cant test it they deployed it to quick for the game anyway they should have waited but its not our problem its the departments because now they have to fix what they created and to many people complain on here that they arent gettin promoted hey im still getting all my credits and the units i do have promoted that die dont coutn the death so i can use my best units every time

Phsycho is right... yes our units are not getting promoted... however our units are not getting kiaed either... and we are still getting credits. the bug evened it self out and gave many of us a chance to play with our best units to their full potential rather then babying them like many of us do... It would be nice to get some promotions to supplement the many promotions i did not receive, however, by the same token if we are going to ask for that we should expect some of our units to be taken back down to recruits too...

[Escobono]

All i was saying is that they could aleast check the forums and let us know what was going on. You dont have to get paid to do that. In this competitive market of gaming, you would think that they would work weekends if something like this came up.

[SOD_Money_Gang]

People dont give a damn about the unit killing just the fact that they want their units ranked up.

[Nemiros]

i just hope they fix it before chineese new year which is coming soon... jan 25 i believe... on the other hand, the server is keeping trak of your ranks, and your units killed too, its just not doing the actual changes, because i was rank 8 and promoted to rank 9 while playing with this glitch active. so i would expect the server o just update when it gets fixed. hey Quid, the devs probably know it, but just in case since you give them feedback, you could tell them that about that i got promoted so they can see if the server is actually still keeping track. Thanks, i know this game is revolutionary for an RTS and its normal for something like that to have bugs, . remember that they're all complaining because they like the game and want to keep playing it, so they dont really hate it =D gluck with the fixes

[Escobono]

Originally posted by SOD_Money_Gang:
People dont give a damn about the unit killing just the fact that they want their units ranked up.

Exactly! Unit killing is a nothing. I dont see that as an upside to whats going on.

[Nemiros]

if they dont fix it before Chineese new year, they wont work until feb 15 or something...

[FenrisWolf228]

Originally posted by QuidProKuo:
I've asked for an update on the timing of a fix. FYI - we've managed to recreate the problem here in our labs on the PS3 version as well, so that's another step down. You could of asked us to do that... play 1 game. Done: it's been recreated.

[I WUB PUGS]

Man, it's gonna suck if the server just updates and kills off all the units we've lost the last few days. People have been going apesh*t with the killing. My battalion went from 3 casualties in 45 or so games to 19 in 60 or so games. Those last 15 games have all been during the server snafu.

I was in a 4v4 game on Rondane against RamSS and his buds last night, and they went balls to the wall with the unit killing. I think my team lost something like 14 units. That was in response to our accidental killing of 1 unit.

[Nemiros]

me and my team believe that the server is keeping record, so we go to the ToW every morning afraid of finding 11 new recruit units in the barracks. but what are units if not to win battles? atleast ive had my elite rifleman for about 30 battles having lost them around 5 times... i guess it all balances out, the problem is for the people who are new, changed batallion, or faction... sux for them

[b_4721]

Originally posted by FenrisWolf228:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by QuidProKuo:
I've asked for an update on the timing of a fix. FYI - we've managed to recreate the problem here in our labs on the PS3 version as well, so that's another step down. You could of asked us to do that... play 1 game. Done: it's been recreated. </div></BLOCKQUOTE>
http://forums.ubi.com/images/smilies/88.gif

[RyAndress]

one more thing by the way this is their job so weekends are included thats why there is usually no response sometimes hell thats what i would do

[b_4721]

Originally posted by RyAndress:
one more thing by the way this is their job so weekends are included thats why there is usually no response sometimes hell thats what i would do
I'm a unemployed college student now, but in my last job if I was needed on the weekends I had to go in and do my job, no choice.

[AirWalker255]

Would appreciate if this problem could be resolved asap, it is really interfering with the game play.

[d3m0n1cEffect]

a whole wek and nothings been done yet i just switched fatcions before this so all ai have is recruits and i get my *** handed to me every time.... will we get the XP that we were suposed to get during the time that the rank ups are down meaning will my units rank up with the XP earned this week

[hudi2121]

When this is all over and done with the units that were killed during this time will they be gone or what?

[LG_Scott]

So... my Elite tanks can't get promoted, but they can get killed?

WTF is that?! They just died last game, and I figured since there was a problem with the rankings that nothing would happen...

But guess what! My tanks were dead, and none of my units were promoted. This really makes me mad.

PLEASEEE!! UBI! RESET THE GAME TO JANUARY 14TH ONCE THE PROBLEM IS FIXED!

[QuidProKuo]

The issue has now been resolved. Things should be back to normal on both the PS3 and X360 after today's ceasefire. We are working on a compensation package which should happen after today's ceasefire, barring any unforseen circumstances.

[b_4721]

Originally posted by QuidProKuo:
The issue has now been resolved. Things should be back to normal on both the PS3 and X360.
http://forums.ubi.com/images/smilies/25.gif

At least we can take comfort that even while hey leave us in the dark, they usually will be fixing it.

[Rambo46_454]

dude i just popped one omg yessssssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssssssssssssssssssssssssssssssssssss sssssssssssssssssssssssssssssssssssssssss wooooooooooooooooooooooooooooooo I LOVE http://forums.ubi.com/images/smilies/heart.gif you ubi

[SmokerOfMull]

Let me be the first to Thank you!

[Rambo46_454]

WOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOO OHH YEAH WOOOO I JUST POPED ONE I http://forums.ubi.com/images/smilies/heart.gif YOU UBISOFT YOU GUYS ROCK (just until theres another glitch) but who cares wooooooooooooooooooooooooooooooooooooooooooooooooo oooooooooooooooooooooooooooooooooooooooooooooooooo oooooooooooooooooooooooooooooooooooooooooooooooooo oooooo http://forums.ubi.com/images/smilies/11.gif http://forums.ubi.com/images/smilies/11.gif http://forums.ubi.com/images/smilies/11.gif http://forums.ubi.com/images/smilies/11.gif http://forums.ubi.com/images/smilies/typing.gif

[LostReaper07]

Originally posted by QuidProKuo:
The issue has now been resolved. Things should be back to normal on both the PS3 and X360 after today's ceasefire. We are working on a compensation package which should happen after today's ceasefire, barring any unforseen circumstances.

Finally XD I need that compensation.. I just got 8 units killed off in a game last round.. :/ I need to stop playing on Pamlico, EFEC are just too fast to beat. Especially with my battalion being low ranked.. >.>

[LostReaper07]

Originally posted by QuidProKuo:
The issue has now been resolved. Things should be back to normal on both the PS3 and X360 after today's ceasefire. We are working on a compensation package which should happen after today's ceasefire, barring any unforseen circumstances.

Finally XD I need that compensation.. I just got 8 units killed off in a game last round.. :/ I need to stop playing on Pamlico, EFEC are just too fast to beat. Especially with my battalion being low ranked.. >.>

[LostReaper07]

Originally posted by QuidProKuo:
The issue has now been resolved. Things should be back to normal on both the PS3 and X360 after today's ceasefire. We are working on a compensation package which should happen after today's ceasefire, barring any unforseen circumstances.

Finally XD I need that compensation.. I just got 8 units killed off in a game last round.. :/ I need to stop playing on Pamlico, EFEC are just too fast to beat. Especially with my battalion being low ranked.. >.>

[LostReaper07]

Originally posted by QuidProKuo:
The issue has now been resolved. Things should be back to normal on both the PS3 and X360 after today's ceasefire. We are working on a compensation package which should happen after today's ceasefire, barring any unforseen circumstances.

Finally XD I need that compensation.. I just got 8 units killed off in a game last round.. :/ I need to stop playing on Pamlico, EFEC are just too fast to beat. Especially with my battalion being low ranked.. >.>

[QuidProKuo]

*UPDATE*
We have finalized a reparations package. All players will be given 2 million credits and have their top 3 units promoted one level. This should happen after today's ceasefire.

[SmokerOfMull]

gee, getting Engineers done up... 3 of them....

YAY!!

Can you discount infantry when you say "Top 3 units", please?

[ShadowWolf_325]

QuidProKuo personaly i would lyk to thankyou on behalf of the community for this, however this should not have happened, but it is good to see you guys at ubi are altest trying to make this game great. thankyou

[dynas2001]

Thanks for the update.

Glad to see it fixed.

HOpefully you didn't lose too many players.

[Raide]

See! Things are getting better. http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif

Thanks for the prompt update QPK.

[FinneyDe]

Originally posted by QuidProKuo:
I said we "suspect" it. Also, we are looking into in-game reparations for this.

The thing that confuses me most is that if you guys suspect that might be the problem, try to remove it (the implemented 3 minute changes) and lab it from there. I'm not a programmer or IT guy but is it really hard to reverse an update? You've managed to recreate the problem on the PS3 in general ya' should have a good understanding of the problem then?

The 3 minute update took a crap all over one of the promotion code lines...

[Imperial_Shark]

Thank you for reinstating my squads license to kill. We will get to work immediately as we invite any and all Euro and US to search us out. Life was so boring not hearing the question, "Why did you kill my 3 star command vehicle?"

On a brighter note to my Russian Kommrades:

Be on the lookout for the following Russian Defectors. They were once are brothers in arms but are now on the traitor list:

Canadiens94
RepellentGoose
MonkeyMan

We have much Vodka and Babushka's for any Kommrade who kills of their units!

-The Imperial Shark


http://www.imperialcards.com/THE_IMPERIAL_SHARK_SIGNATURE.jpg

[psychogandolf]

UBI - thanks for hard work. Although it was frustrating for everyone...I for one am appreciative of the efforts to resolve the issue.

Now for the rest of you complainers still whining about issue. Get over it. You have NO IDEA how difficult it is to find, fix, and release new patches for any software. They are 100% correct that the problem needs to be replicated first (they have to know what the program is doing first), and then a fix gets put in place...then tested (the most imporatant step) before it is released. Last week they find the issue, and now it is fixed? Whether you like it or not...that is a very quick turn around. It could have been a lot worse, i.e. Madden and the freezing glitch that took 2 MONTHS to fix (and it was for offline play - so the game was virtually unplayable). We can either live with the fact that there will be issues, and continue to play. Or you can go get some tampons, dry your tears, and go play COD...or worse...never play an online game again. Anytime a game goes online, all sorts of unforseeable things can happen. Stop crying already. My 4 and 2 year olds are more mature than most people on these boards lately.

[Kamakaze232008]

UBI u guys are awsome. Thanks.
Now... where are all those people that were whinning, now that it's fixed they won't even say thanks.. lol
some people are just so ungrateful.

[roguewarrior727]

Originally posted by psychogandolf:
It could have been a lot worse, i.e. Madden and the freezing glitch that took 2 MONTHS to fix (and it was for offline play - so the game was virtually unplayable).

The two month problem with Madden should have been avoided. Most people know better than to buy any EA game.

[DASQUARED]

I can't speak to PSN, but the other thing is any DLC (patches/fixes included) on LIVE must also go through a MS review -

[ghostlyshadow17]

my units aren't getting promoted. it saids unit one promoted at the end of the game. then i go to my barracks and it isn't promoted.

[tcharron]

It does seem to happen occasionally still, but of the 6 units I've had promote, 2 others didn't. Not nearly as bad as never. :-D

[YEP_UrDeAd1]

Hi I was not getting my money or promotions at the ends of the map last night anyone else having these issues?

[FX_Bravo]

Yes,
In my last 3 games I have not received money, and my units that were killed turned out to be alive after each game.

[nicalanius]

I'm still experiencing the problem, is there any update on it?

[QuidProKuo]

Hey Guys,

Just got into the office. I'll check to see what's going on and I'll get back to you asap.

[nicalanius]

Thank you, i just lost 3 hardened gunships

[YEP_UrDeAd1]

It comes and goes sometimes it dont sometimes it does lost like 300k that was all but when you are talking about 30k on a battlt it sucks.

[bryer360]

Originally posted by QuidProKuo:
Hey Guys,

Just got into the office. I'll check to see what's going on and I'll get back to you asap.

Any news?

[sonofabiker72]

so what happens to the unit i've lost!!!! do you how long it took to rank them up
gamer tag: sonofabiker
Originally posted by QuidProKuo:
Hey Guys,

It's Monday morning here in Shanghai and our test team has been looking into the issue. When we first saw this last week we thought it was an issue with how things were being reported to the server. However, looks like this is something else as the issue is continuing.

We suspect that something happened when we started up the new 3-minute rule change and are looking into it. I'll report any news to you guys as soon as I get it.

-QPK

[sonofabiker72]

i lost money too over 300k!!!
please fix my units ranks(all units and the credits i'm owed.
please
sonofabiker


]

[rcmalone1963]

I am soooo perturbed at the countless issues with this game.

It was doing just fine, till you changed to 4 vs 4.

That would of been nice, however, it took forever to get a game.

There should be a room that we can all get together and maybe pick teams, or see who is online to play and be a possible partner.

Why are there so many disconnects during the game...then the game doesn't count, you don't get any money, and you don't XP points...doesn't make sense..

You should be able to see the other players rank in the game room prior to the game...this could be helpful...or when you look to compare games.

Why now that you fixed the three minute issue, promoted the units, the last three days I have lost a majority of the units, and no xp, and after many games over many hours, over many days, I am not getting any promotions and or any xp, however, when the units die, they die..

I am missing several elites that I never used, I had an elite for each unit, I had worked soooo hard for...

Please, Please, Please fix this issue....

I will not play this game and will tell all others not to play till someone emails me that this issue has been fixed, and my units are there and I do not need any more money, I have been a 12 on and off for the last 7 times now, I have 50,000 for the last several weeks, I have purchased all the packs and it just doesnt make sense that I have spent over the amount of money for the game, then the two upgrades, and still....I have all this money and can't even use it...

WTF????


Please fix these issues....

[DeathGodX]

these problems are getting on my nerves i have random people losing their ranks, im not getting any more promotions, and the other day i waited 3 hours to get a games and just decided to get off. the 3 times i did get people to get in the room on 4v4 it told me the host left when i was hosting with my friend and the other times no one was even joining. http://forums.ubi.com/images/smilies/compsmash.gif are these problems only on xbox or the ps3 and computer too?

[tcharron]

Sounds like they are worse on the 360 then they are on the PS3.

[sonofabiker72]

yeah u get excited to download new content and never get to use it because units disappaer. it is dissapointing!!!

[tcharron]

Hey, at least you have 4x4. :-D

[EG_A3on]

I will not play this game and will tell all others not to play till someone emails me that this issue has been fixed, and my units are there and I do not need any more money, I have been a 12 on and off for the last 7 times now, I have 50,000 for the last several weeks, I have purchased all the packs and it just doesnt make sense that I have spent over the amount of money for the game, then the two upgrades, and still....I have all this money and can't even use it...

WTF????


Please fix these issues....

dude, you wont have to tell people not to play. People are leaving this game faster by themselves than anyone could achieve by refusing to play...

to look at the bright side i think UBI has set a new record in video game history...
Fastest known complete game desertion. Congratulations

[Astalano]

Originally posted by EG_A3on:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">
I will not play this game and will tell all others not to play till someone emails me that this issue has been fixed, and my units are there and I do not need any more money, I have been a 12 on and off for the last 7 times now, I have 50,000 for the last several weeks, I have purchased all the packs and it just doesnt make sense that I have spent over the amount of money for the game, then the two upgrades, and still....I have all this money and can't even use it...

WTF????


Please fix these issues....

dude, you wont have to tell people not to play. People are leaving this game faster by themselves than anyone could achieve by refusing to play...

to look at the bright side i think UBI has set a new record in video game history...
Fastest known complete game desertion. Congratulations </div></BLOCKQUOTE>

First off, after the patch, and seeing the responses from the Ubisoft team, people will come back. The team is being very responsive to the community and is always updating us as things progress.

Secondly, I think Star Wars Galaxies had the fastest. One update made the Jedi Class available from the start, while for months people had been painstakingly trying to level up to reach that class. After this update, so many people felt insulted, felt that they'd wasted their time, that more than half the community left.

[bryer360]

It's like UbiShang almost stopped support for the 360/PS3 after the first patch to work on the rather pointless PC version.... I bet that they support the PC version a lot more then the console version. Just have the feeling your going to see fortnightly/monthly patches for the PC version.

[QuidProKuo]

Sorry for the delay, the office was shut down for Chinese New Year which is a huge holiday here.

What I'm being told is that most of these issues are due to the way results of matches are arbitrated. Basically a game is played, you get your After Action Report, and then the results are sent to the server. The server has a set of guidelines on which stats to accept as real and legit and which ones to skip. It looks like the problems are occuring at this point (arbitration). The server is discarding some results that should not be discarded.

The upcoming patch (Title Update 2 for X360 and 1.03 patch for PS3) should resolve this issue. I believe the target date for Title Update 2 is sometime in February (but def. not the first week of Feb). I don't have a date yet for the PS3 patch.

[roguewarrior727]

Originally posted by QuidProKuo:
Sorry for the delay, the office was shut down for Chinese New Year which is a huge holiday here.


Is it too huge for Ubisoft Shanghai to acknowledge that there was a complete server shutdown on Tuesday for the Xbox 360? Anyone there even notice it? Or is Tuesday and the zero response from Ubisoft Shanghai what we are to expect in the future for EndWar and other titles from the Shanghai office?

[Rage0329]

My battalion rank keeps changing, I got it up to 10, then a game crashed so I went down to 9, I worked it back up to 10, and now I'm back to 9 after playing 1 game, what's going on?

[Rage0329]

My battalion rank keeps changing, I got it up to 10, then a game crashed so I went down to 9, I worked it back up to 10, and now I'm back to 9 after playing 1 game, what's going on?

[Rage0329]

My battalion rank keeps changing, I got it up to 10, then a game crashed so I went down to 9, I worked it back up to 10, and now I'm back to 9 after playing 1 game, what's going on?

[roguewarrior727]

Originally posted by eagle357_d:
My battalion rank keeps changing, I got it up to 10, then a game crashed so I went down to 9, I worked it back up to 10, and now I'm back to 9 after playing 1 game, what's going on?

Your rank is a function of the ranks of your units in your barracks, and what upgrades you have purchased, that they are able to use. You either had some units killed, or bought new upgraded, or had some promotions.

[KHudon1985]

The ranking up is not working for my UNITS! I got two of them promoted, but I went to the barracks and they are still recuits!


Please fix!

[roguewarrior727]

Originally posted by KHudon1985:
The ranking up is not working for my UNITS! I got two of them promoted, but I went to the barracks and they are still recuits!


Please fix!

This is a common problem when there is an AI Commander present. This modicum of database programming escaped Ubisoft Shanghai. Their "community developer" claims there is a patch to fix it that will occur sometime in February, but I find it doubtful because whenever Shanghai fixes something, something else breaks. There is also the possibility that they were promoted, but the inept programming of the databases still randomly kill units other units back to recruit. You need to keep track of individual unit names.

[X_Lesperance]

well this is definetly the last ubisoft game that i ever buy unfortunatly for you guys you come out with great products but cant actualy fixe the bugs here and there. i just lost and intier set of units for no apparent reason. thanks for not fixing what should of been the first things you should of fixed.

[stevej685]

Last night while playing TOW we had a quick power cut, when i logged back on my 1 star tanks had been demoted to 3 stripes! Why? http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

[bryer360]

I find this bug quite funny to be honest. I have a artillery unit that has been promoted 27 times from recruit to Regular, but the rank never sticks. Starting to feel sorry for them now. 75 battles and still a recruit. http://forums.ubi.com/images/smilies/clap.gif

[tcharron]

I haven't had this happen in the good part of a week. The people having this happen, are you on PS3 or XBox?

[bryer360]

Xbox 360.....

[tcharron]

I wonder if there's a correlation. PS3 here, and haven't seen the issue in at least a week.

[magixmanexe]

Hmm, the problem you got there bryer360 happened to me too. I quit the game went to the dashboard maintenance I cleared the cache and booted the game again. As of now, it works fine, no problems at all.

Prolly had something to do with the updates. http://forums.ubi.com/images/smilies/16x16_smiley-mad.gif

[tcharron]

Hrm. I don't think there was any client side updates on the PS3. Has the client update gone thru to the 360 already?

[bryer360]

We had a title update on the 360 at the same time the PS3 got a update a while ago. Still waiting for Title Update 2, due sometime this mont according to QPK...

[bryer360]

Originally posted by magixmanexe:
Hmm, the problem you got there bryer360 happened to me too. I quit the game went to the dashboard maintenance I cleared the cache and booted the game again. As of now, it works fine, no problems at all.

Prolly had something to do with the updates. http://forums.ubi.com/images/smilies/16x16_smiley-mad.gif

Thanks, have now tried that, will see if it works.

[Mr.Reggae]

Hopefully this will fix most of the problems online. We'll see http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif

[CDR_Alpha_Niner]

ok, you're looking into the unit promotion and KIA issue...

...by doing what? don't tell me you're looking into it and not tell me what you're doing. don't keep me in the dark, not for $60 per copy sold on an incomplete game.

[QuidProKuo]

It's already been posted elsewhere that there is a second title update coming out for the X360 to address these issues. Patch 1.03 for the PS3 will contain the same fixes.

[NEBAscension]

Is there an estimated date for said patch?

[FMAylward]

Originally posted by NEBAscension:
Is there an estimated date for said patch?

I believe they said first quarter 2009 back when the 4v4 update was added for the 360.

[talibaan]

wait for PATCH!!!!!!!???????? get me back my units,purchases and credit then only will i wait.

[Timstach06]

You people should consider just shutting your servers down for a couple of days so you can get your **** together.

Its hard to enjoy a game that dosen't work.

Epic Fail guys.

Love the game can't stand the gliches.

[fcmercenaryfc]

ok for about 2 DAYS NOW i have played games of endwar for 360 and every time there was a promotion after i shut the xbox off turn it back on the there would be nothing that changed BUT IF THEY WERE TO DIE then they WOULD STAY DEAD...god sakes can you people fix this terrible game up because this online experiance has been just terrible...

[nazareem]

wtf,wth.. i mean djeezes normally i would play this evry day ,and i mean ËVry ****ing day(or night) ..but because of all this bull**** .. unit promotions reset upgrade lose win count loss ,instant deaDS .,eTc .. when i come online i ***king have to worry ,wil i still have the money ,etc ..either way ....damn

Army General (PS3)
19th Mechanized,Spetnaz
"Together we Stand ,Divided we Fall"

[dezz49]

For people who want to avoid having their promotions glitch:

Whenever you play a game, and someone leaves or DCs within three minutes of the game, everyones promotions will glitch (you won't get a promotion even if you earned one). So, what you can do to avoid this, is make sure everyone is connected to everyone in the lobby (if it says they're muted, you can't connect to that person). If noone leaves within three minutes of the game, you're fine. People can leave after the three minutes without any problems.

It's definately the three minute rule screwing everything up.

[fcmercenaryfc]

dezz i hope its as simple as that so these guys can get this crap done faster!! but there is always some lagging out if on our team or whether it being on the enemy team it still screws us over!!!!!!!!!!!!!!!!!MAN I LOST A DAM ELITE ENGINEER AND A HARDEENED ARMY BEcause IT kept RESeting!!! i want that crap BACK!!

[nazareem]

Ok,this is it ive had it whit this maelstrom of problems ,came online to only find that i lost yet units who i do not used,..next time ubi brings out a game , i will rather spend my money on a ****** .,at least she wont lose exp.,or suddenly lose sumthing else ,now..pll that will be a good way of spending my money...

[Sedisp]

Originally posted by nazareem:
Ok,this is it ive had it whit this maelstrom of problems ,came online to only find that i lost yet units who i do not used,..next time ubi brings out a game , i will rather spend my money on a ****** .,at least she wont lose exp.,or suddenly lose sumthing else ,now..pll that will be a good way of spending my money...

You'll lose plenty of exp when she perma kills your downed Regular sex life unit with a level three STD strike.

[nazareem]

hehehe ... yeah true

[DARNMCYRB12008]

yesterday i PLAD 12 GAMES AND GOT NO UP GRADS AND 2 DAY I LOSD 1 HARDIND GUINSP 2 HARDIND ARTLLERY 1 REGEAR TANKS 1 REGERT ENGENDERS. OT A THE 12 GAMES I PLAD I GOT PAD A BOT 5 OR 6 PLUS I BOOT THE DLS PAK AND I CAIN NOT EVACUATE MY UNITS


END WAR IS BROK

[DARNMCYRB12008]

The ranking up is not working for my UNITS! I got 4 of them promoted, but I went to the barracks and they are still recuits!


END WAR IS BROK Please fix![/QUOTE]

[DARNMCYRB12008]

Originally posted by sonofabiker72:
i lost money too over 300k!!!
please fix my units ranks(all units and the credits i'm owed.
please
sonofabiker


]

[LostinSLC]

It is Tuesday and I just finished a game in TOW, with a 270,000 credit win and guess what did not get applied to my account....again? The game lasted 22 minutes and one person on the Europeans dropped off (I am Russian) and although I received a promotion, no credits. This is sounding like a broken record for two months now

[skitzo_frenic]

my recruit transports didnt get to keep their promotion...conveniently enough my regular riflemen got killed and stayed dead.

[CDR_Alpha_Niner]

this has begun happening to me too

a game when the enemy dashboarded out told me in the AAR that a unit was promoted, but i didnt get the promotion, nor did i get the cash, and my units didnt get their defeated enemy counts adjusted

but i got credit for the win in the leaderboards, the barracks tracker, and the territory tracker

as this happened to me twice, i am owned at least 800,000

[CDR_Alpha_Niner]

damnit, it just happened to me again.

one of my units was listed as promoted, and it got credit for the units it killed, but it didnt get the promotion

my leaderboards also aren't accurately tracking my wins and losses

so i'm owed 3 promotions and 800,000, at least!

[corndawg08]

hey guys just wanted to no if you could look at my recent records. I had a one star gunship but now is a one stripe other than that things are really lookin good for this game. GT: Corndawg 08

[JDlunar]

I was playing a couple days ago and my Command Vehichle thats wasn't deployed went to a recruit and sometimes I don't receive credits for matches played this is ridculous I payed 60 plus dollars for a game that works sometimes and kills units that aren't even deployed I want my money back if this isn't fixed! My PSN is JDlunar

[BounceMeister]

Same here. My units get randomly ranked down to recruit, even if i haven't deployed them at all!
Sometimes i don't get the cash i earned.

They should really fix this issue, it's getting really annoying now.

[CDR_Alpha_Niner]

now I'm angry.

some idiot dashboarded on me when I was deploying my riflemen...

My Legendary Riflemen were reset to Recruit and listed as killed-in-action!

I ask that my Icepick unit be restored to Legendary status, with 39 hostiles defeated and 74 battles fought (72+1 [the battle in which they were deployed and reset] +1 [an additional battle afterward]

Stand by your product, Ubisoft. don't waste time with new maps. Fix the problems which already exist!

My account name is CDR Alpha Niner

[MoGHOST360]

Damn. THIS IS ****ING ME OFF!! I let it go for a couple times, but now. HELL TO THE NO. I LOSE 4 DAMN UNITS FOR NO REASON. WTF!!!!I AINT PLAYIN THIS BULL SH!T GAME UNTIL THEY FIX THIS DAMN PROBLEM. AND YET YOU GUYS HAVE ALL THIS TIME TO MAKE MORE MAPS(ACUALLY NOT EVEN PLAYABLE IN TOW)AND CANT EVEN FIX A GOD DAMN BUG. WOW. THIS IS THE EXACT REASON WHY THIS GAME DIDNT EVEN DO GOOD. EXACTLY WHY PEOPLE DONT BUY IT. Actually thought this game was enjoyable untill now. What a waste of money. And if anyone hasnt tried this game. DONT BUY IT. AT MOST RENT IT. ( NM, THATS A WASTE OF $10) FU"K UBISOFT http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif t(-.-t) http://forums.ubi.com/images/smilies/compsmash.gif (The computer is my copy of Tom Clancy's EndWar)

[MoGHOST360]

Originally posted by Sedisp:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by nazareem:
Ok,this is it ive had it whit this maelstrom of problems ,came online to only find that i lost yet units who i do not used,..next time ubi brings out a game , i will rather spend my money on a ****** .,at least she wont lose exp.,or suddenly lose sumthing else ,now..pll that will be a good way of spending my money...

You'll lose plenty of exp when she perma kills your downed Regular sex life unit with a level three STD strike. </div></BLOCKQUOTE>

LOL! http://forums.ubi.com/images/smilies/16x16_smiley-very-happy.gif

[CDR_Alpha_Niner]

son of a *****!

i disconnected from a game, somehow, and my Veteran Artillery battery was reset to Recruit! WHAT THE HELL? THEY WEREN'T EVEN DEPLOYED INTO BATTLE!

I was winning, too!

This is lunacy! Am I to expect one of my units to be reset every time I go to war? Is that what EndWar has decayed to?

What am I supposed to do now?

Ubisoft, reset my JSF Artillery battery, Impact, to Veteran, with 28 hostiles defeated and 26 battles fought

[Corporal_Bruno]

I went to bed this morning at 4 am. I had multiple units above regular and all the rest were regular.

I woke up at 10 am EST and my entire, yes my ENTIRE battalion was reset to recruit.

Quid Pro Kuo, why, why, must this happen? Is it something I can avoid somehow?

[flashflood09]

bad things that have happen to me went to some matches got promotions for my command unit in 3 dif battles and got no rank up lost 2 riflemen from evacuation plane not moveing dident get atleast 1m in credits from all matches, 1 hardened engineer died from evac plane stuck http://forums.ubi.com/images/smilies/bigtears.gif http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif http://forums.ubi.com/images/smilies/clap.gif xbox360 gamertag FLASHFLOODFIRE

[CDR_Alpha_Niner]

hate to say it guys, but i dont think ubisoft is going to reset anyone's units http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

[HOMMER420]

I WANT TO KNOW WHY AGAIN AND AGAIN UNITS RANDOMLY GET LOST AND WHAT IS REALLY GETTING DONE ABOUT THIS. IF IT CANNOT BE FIXED WHY CAN YOU NOT PUT A PATCH IN PLACE THAT INSTEAD OF OUR RANKS GETTING KNOCKED TO RECUIRTS WE ONLY LOSE ONE RANK AT A TIME! I PLAYED A MATCH LAST NIGHT WERE AS SOON AS IT STARTED IT SAID VICTORY AND EVERY UNIT I BROUGHT IN WAS INSTANTLY CHANGED TO A RECRUIT. I MEAN COME ON I DIDNT EVEN PLAY THE MATCH AND I DIDNT BACK OUT!!! YOU HAVE GOT TO REALIZE YOU ARE LOSING GAMERS DAILY BECAUSE OF THESE STUPID ISSUES. NOT TO MENTION THE EXTREMLY LONG WAIT TIMES. I MYSELF HAVE BOUGHT TWO NEW GAMES AND WILL BE TURNING THIS ONE IN FOR TRADE NEXT MONTH IF THESE ISSUES ARE NOT RESOLVED I WILL ALSO TELL EVERY PERSON I KNOW ONLINE TO AVOID THIS GAME!

[CDR_Alpha_Niner]

im already doing that.

every time someone asks me about EndWar, i tell them not to buy it. i say, "there's too many bugs, too many errors, and not enough support from Ubisoft. it's another one of their tragedies.

save your money, and get a competitor's game."

[ZaXoNeR]

The other day i fight a 1v1, i win get 3 promotions and some Credits.
I go to my barracks, no promotions and no cash?

Why is this happening?

[declan2693]

My units will not rank up at all.
I have my riflemen tons of games and they wont rank up or any of my battation they are all recruits since I switch to US and they back to my oringal fraction but now NONE OF MY GOD DAMN F***ing units will rank up

[Echaz]

oh come on, give them a break.. Yeah you might be losing a few units some credits or maybe your whole batallion but come on you'll get it back.. I'd like to see you guys make a better game than EndWar with a awesome voice command system.

-Echaz

[CDR_Alpha_Niner]

that sounds like a challenge I'd be willing to accept! i would make the game much more militarily authentic than EndWar, with more recognized voice terms, and a system which recognizes female voices. I have a friend (female, British) who complained to me that the voice system can recognize her commands because of her accent and her feminine voice.

aside from that, I'd make all weapons fire, units only explode when taking fire, riflemen armed with rocket launchers so their damage to tanks is justified, work to correct the problems with units getting stuck, put in a notification that tells you your enemy has dashboarded or disconnected, fix the leaderboards so they track properly, remove the "abort" feature from in-game battle menus, fix this primary front crap, improve TOW so that a base cannot fall due to defensive spoils, redesign the units so that all upgrades are shown on the vehicle in some fashion, redesign the units so that weapons and objects are authentic (ex. M110 sniper rifle for JSF infantry), fix the misspelling of "with" in the JSF Gunship that STILL hasn't been corrected after 6 months, fix TOW so that collaborative battles (2 vs. 2 and 4 vs. 4) count as only 1 point, fix the USS Reagan's 1.5 bias for the attacker, discontinue 24-hour cease fires after all wars, program in additional camo schemes to be bought for those with 50 million dollars, program in a system that allows you to train your troops in the barracks so you have something to actually spend the money on, feature a system that allows you to build your battalion in terms of unit type numbers, motto, and picture LIKE WE WERE PROMISED, and fix the other glaring problems with this game!

Yes, I would do it, because this community deserves something better than what we've been shown!

I put Shanghai's address in my signature for a reason!

[kender80]

hi, im pc user from hungary.
since latest server restart (this week monday) no unit promotion. http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

pls fix it (anyway its a very good game)

http://forums.ubi.com/images/smilies/metal.gif

[swimmer052005]

I have been playing this game a lot recently, and at the end of each match it has said i was awarded credits or unit promotions, but I have not received any of them.
About maybe 1/3 of the time I get the stuff, but the other times I have not received them.
I would say i am due close to if not over 1 million CR and at least 10 unit promotions.
Please fix!

Also, could you please elaborate on just how to get units promoted more... its a rare occasion for my units to even be able to get promoted... thanks.

gamertag: swimmer052005 for xboxlive

[InvasiveWallNut]

Originally posted by QuidProKuo:
Hey Guys,

It's Monday morning here in Shanghai and our test team has been looking into the issue. When we first saw this last week we thought it was an issue with how things were being reported to the server. However, looks like this is something else as the issue is continuing.

We suspect that something happened when we started up the new 3-minute rule change and are looking into it. I'll report any news to you guys as soon as I get it.

-QPK


I just rebought Endwar and i had it for about a month ago and since then, i have not gotten xp on some games and none of my units have been promoted. ftw??? do something