error when loading game

[contralto05]

Hello, I appreciate your time. I can click on my shortcut and the program loads, and I can watch the movie. THen the menue comes up and I put in my name, (it remembers it next time I start the game) then go to make a game. After I've picked which game and all that it goes to load, and the blue bar goes all the way across then the error message comes up saying that the program has to close.

AppName: h5_game.exe AppVer: 1.0.0.27 ModName: h5_game.exe
ModVer: 1.0.0.27 Offset: 001862e1

Is the info from the error. I've tried reinstalling the game, and trying campaign, single-player, multiplayer, and different versions of those, with the same result. I have all the systems requirments, 2048MG RAM, processor 2.8GHz,the graphics card.
Please help

[unreal_az]

Can you post a dx-diag?
Go to start-run. Type dxdiag press enter.
Click on save all info save the file somewhere then go to where you saved it, open it and copy everything here.
I think this happens due to your video card, as it may be on-board.<div class="ev_tpc_signature">

Once upon a time there were Heroes, Heroes everywhere,
Now the time has come again for Heroes to rise again.
Soldier and Official GUNNUT of THE Alderbranchian Army
www.elrath.com (http://www.elrath.com) - Heroes V mapping/modding website and community.

[contralto05]

------------------
System Information
------------------
Time of this report: 11/19/2006, 10:49:44
Machine name: GIBSON
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp.050928-1517)
Language: English (Regional Setting: English)
System Manufacturer: GATEWA
System Model: GT5068E
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) D CPU 2.80GHz (2 CPUs)
Memory: 2038MB RAM
Page File: 570MB used, 3357MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) 82945G Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) 82945G Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2772&SUBSYS_5055107B&REV_02
Display Memory: 128.0 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ialmrnt5.dll
Driver Version: 6.14.0010.4396 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/20/2005 12:52:38, 36990 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ialmnt5.sys
Mini VDD Date: 9/20/2005 13:00:54, 1302332 bytes
Device Identifier: {D7B78E66-6432-11CF-E762-5F70A3C2CB35}
Vendor ID: 0x8086
Device ID: 0x2772
SubSys ID: 0x5055107B
Revision ID: 0x0002
Revision ID: 0x0002
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SigmaTel Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7680&SUBSYS_107B5055&REV_1032
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: sthda.sys
Driver Version: 5.10.4866.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/12/2005 17:32:54, 1083576 bytes
Other Files:
Driver Provider: SigmaTel
HW Accel Level: Full
Cap Flags: 0xB5B
Min/Max Sample Rate: 48000, 48000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

[unreal_az]

This :
Card name: Intel(R) 82945G Express Chipset Family
is an integrated video card and thus is not compatible with the game as it can not run shaders corectly.
Another thing that may cause this issue is the patch you have. Try installing 1.4(links on general forum).
Also try disabling the hyper-threading of the processor from bios.<div class="ev_tpc_signature">

Once upon a time there were Heroes, Heroes everywhere,
Now the time has come again for Heroes to rise again.
Soldier and Official GUNNUT of THE Alderbranchian Army
www.elrath.com (http://www.elrath.com) - Heroes V mapping/modding website and community.