NETWORK DOWN

[cp72]

Unable to login to the Ubisoft network on either HAWX or Vegas 2. It's obvious to me now that the Ubisoft network is totally offline, yet I'm finding no mention or announcement of such. Can anyone here point to an update of this problem? Can an UBI manager come here and give it's customers an update. It is the weekend, after all.

[Hawkx1]

Your right i cant conenct to hawx ive made a hamachi server for now till they get it solved you can get hamachi here https://secure.logmein.com/products/hamachi/list.asp
the network name: lanhawx01 password: topsecret

[Denco1941]

lanhawx01 password: topsecret
Hello...UBI Managers...Hello...can you tell us why the network is down and approximately when it will be up again? This isn't too much to ask.

Thanks.

[Hawkx1]

Originally posted by Denco1941:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">lanhawx01 password: topsecret
Hello...UBI Managers...Hello...can you tell us why the network is down and approximately when it will be up again? This isn't too much to ask.

Thanks. </div></BLOCKQUOTE>

im not from management lmao im jsut saying that out of courtasy ive made a hamachi sever to play over lan

[Ableman01]

Network is down on Vegas 2 is down....been down for awhile could we get some help here...

[I--DAN--I]

Network also down on GRAW2 ..!! UBISOFT U SUCK

[cp72]

You know, I try to be a nice guy. Try to follow support procedures and let companies know when something bad happens. I filed a support ticket yesterday when I noticed their network had gone down. Waited patiently and, finally, this morning, I get this canned response from their support people:


Response (Jason) - 06/15/2009 11:23 AM
Chris,

Please follow these instructions to troubleshoot what exactly is causing your connection issue:

- Please make sure that you are entering the key exactly as it appears, including the dashes. Also, note that after the first 3 characters in the CD key, there will not be any ‘I’, ‘O’, ‘S’, or ‘Z’ alphabetical characters.

- Please make sure that you have all of the available patches for the game installed. You can download patches for all Ubisoft games from our website at http://support.ubi.com in the game patches section.

- If you are using Windows XP, please make sure that the default firewall is disabled. (Please refer to your Windows XP documentation on how to disable this feature). If you have any other type of firewall software installed, please make sure that it is configured to allow access for the game that you are playing, or disabled. Mcafee Personal Firewall and Norton Firewall are the exceptions, if you have either of these software packages installed, then will need to be completely uninstalled before running the game.

- If you have a router in your home network, please make sure that you have the latest firmware installed for that device. Your router manufacturer should be able to help you complete this update.

- In addition, the following ports will need to be open in your router or any firewall software you may be running:

LAN PLAY:
7788 - TCP
7789, 7790 UDP
7589 for session discovery

ONLINE:
UDP 1001,7788
UDP 3074 to 3174 (at least one, default is 3074)

TCP 3074 to 3174 outbound
TCP 3155 outbound
TCP 3163 outbound


Also, please note that placing the computer into the "DMZ" via your router's configuration will not solve this problem; you MUST manually configure these port settings.

If you are unsure of how ports work then best course of action would be to contact your system administrator or ISP for more information.

As I mentioned to Jason in my reply back, sometimes I don't even know why I bother with these people. We all know their whole system went down yesterday for most of the day. Yet this is what we get from them. Feels like dealing with politicians.

[Black_Widow9]

Let me see what I can muster up. http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif