Unable to get into lab.

[MelissaMaguire]

I have tried for weeks now and still can not get into my lab. I have evidence waiting to be picked up and some that needs to be processed.

I have no other issues with getting into the game, but I can't get to my lab so that stops all progress.

Please help. I like the game and would like to continue to play.

[Mr_Crime]

Please explain what happens when you try to go to your lab?

[MelissaMaguire]

When I click on got to Lab, I get Connecting to Server and the little circle thing in the middle of the screen and it just keeps running and never connects. I have tried clearing the cache and reloading, but nothing works. I have updated browsers and Adobe flash.

Nothing seems to work. And it happens, no matter how I try to get to the lab.

Thanks and sorry it took so long to reply.

[Mr_Crime]

Originally posted by MelissaMaguire:
When I click on got to Lab, I get Connecting to Server and the little circle thing in the middle of the screen and it just keeps running and never connects. I have tried clearing the cache and reloading, but nothing works. I have updated browsers and Adobe flash.

Nothing seems to work. And it happens, no matter how I try to get to the lab.

Thanks and sorry it took so long to reply.

Have you tried in another browser? What browser are you currently using?

[MelissaMaguire]

I use firefox. version 3.6.13 And yes, I have tried IE as well and nothing seems to work.

When it gets the spinning circle in the middle of the screen and says connecting to server, up in the right hand corner, it looks like it doesn't know who's lab it is going after. It has a question mark up next to the name of the lab.

[AvidClique]

I experience the same thing. When I connect I get the Connecting to Server then an eventual server error message. When my friend tries to visit my lab through their profile they get an immediate server error message.

[Mr_Crime]

Originally posted by MelissaMaguire:
I use firefox. version 3.6.13 And yes, I have tried IE as well and nothing seems to work.

When it gets the spinning circle in the middle of the screen and says connecting to server, up in the right hand corner, it looks like it doesn't know who's lab it is going after. It has a question mark up next to the name of the lab.

Has anyone else been able to login and play from your computer?

[Mr_Crime]

Originally posted by AvidClique:
I experience the same thing. When I connect I get the Connecting to Server then an eventual server error message. When my friend tries to visit my lab through their profile they get an immediate server error message.

How long has this been occurring and is it still happening now?

[AvidClique]

Yes my friend has been able to log in on my computer and the game. I have tried other browsers and computers still wont work. The issues happened after the 1.6.1 update I want to say and it is still happening. Before that update I experienced no issues.

[MelissaMaguire]

No one else that uses my computer plays this game.

[Mr_Crime]

Originally posted by AvidClique:
Yes my friend has been able to log in on my computer and the game. I have tried other browsers and computers still wont work. The issues happened after the 1.6.1 update I want to say and it is still happening. Before that update I experienced no issues.

Can you send me a PM with your Facebook ID so we can look into this further?



To get your Facebook ID:
1. Go to your main Facebook Profile page
2. Copy the URL (it should contain a long string of numbers)
3. Include the exact URL in your message to support
Note: If you have a customized URL, you'll need to scroll your mouse over your Profile picture, right click, and select ""Copy URL"" or ""Copy Link Location"".

We appreciate your support and understanding during the Beta period and apologize for the inconvenience.

[AvidClique]

Wondering if you received my PM with the information required? Just asking in case I sent the information incorrectly.

[Mr_Crime]

Originally posted by AvidClique:
Wondering if you received my PM with the information required? Just asking in case I sent the information incorrectly.


I got it and forwarded to our QA team to investigate. Stay tuned for an answer.