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vibes33
11-12-2007, 11:29 AM
I purchased and downloaded Chessmaster Grandmaster Edition online.
The game downloaded and plays fine but when i go to play online it asks for a cd key?
I never received this and it is not included in any file I downloaded or email.
Has anyone else purchased online through the ubi soft store and know what to do?
Thanks

vibes33
11-12-2007, 11:29 AM
I purchased and downloaded Chessmaster Grandmaster Edition online.
The game downloaded and plays fine but when i go to play online it asks for a cd key?
I never received this and it is not included in any file I downloaded or email.
Has anyone else purchased online through the ubi soft store and know what to do?
Thanks

SSBN617
11-12-2007, 02:42 PM
did you verify your email address on your account to make sure it wasn't typed incorrectly?

vibes33
11-12-2007, 03:06 PM
Yes - no problem with email address -
Did you also purchase online?
Thanks

Jinx FD
11-14-2007, 03:32 PM
I think the best thing you can do in this case is to contact Support. The support website is http://support.ubi.com. Theyll be able to help you get online with your game. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

vibes33
11-15-2007, 09:15 AM
Thanks!
Finally got support to respond and fix the error.
I am now able to play online.

johnraines
02-21-2008, 09:01 PM
I have the same problem. How was it fixed?

KHollister
02-21-2008, 09:10 PM
Isn't it obvious? http://forums.ubi.com/groupee_common/emoticons/icon_confused.gif

He called Ubisoft Technical Support (http://support.ubi.com), provided them with an Invoice/Order Number, and then they e-mailed him a CD Key.

Simple. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif