Bug: Calorie count has decreased when I start next time

[SleepyBalrog]

Whenever I start the game, the calorie score is much lower (100-300) than when I left the game after the last session. I always quit the game using the pause / stop gesture and exiting to Kinect Guide (maybe not the first time)

This makes it much harder to get the achievements. I leave the game with 623 calories, the next day the game tells me I have burned 519, which means I have to burn a hundred calories just to get back to where I was when I left the game the session before.

Also I have to go through the training / quiz part of the personal trainer section every time I start the game. But as long as I stay in the game it remembers it even when doing a class or game and then back to the trainer. So far I have done the training / quiz part (3 toning + 3 cardio) 4-5 times, burning approximately 100 calories each time.

Is this going to be fixed ?
Are anybody else having this problem?

[Broomfondel]

I have the same problem - for me it seems that when I start Fitness evolved the total calaries burned get put back to reflect the total as of the end of the first session from the previous day. Because it keeps getting set back I've passed the 20k calories burned now 4 times http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif Hope this gets fixed soon as it's starting to annoy.

[SIRJACKHAMMER]

I really hate to tell you this sleepy but you need to make sure that you click on FINISH after each session. This step is followed by those little green cubes in the front right of your screen doing their thing saving your progress. The pause gesture should just be used for pauses (drink breaks etc). Just think of those extra uncharted calories as angry motivation to get super fit starting today!!!!

[Skallywagg]

I've had the same problem for 3 days now and placed a call to Ubi tech support. In addition to the xbox calorie score getting reset to an old value every day, the total calorie score on the YourShape Center website is also not updating correctly (although it reports my daily activity fine in the dashboard - just doesn't total it up).

The xbox is also not reporting any activity in the last 5 days activity bar graph for the past couple days, when I could have sworn I got up early to do a workout before work on both those days. http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

[Skallywagg]

Day 4 with the same problem -- my total calorie score is not updating.

BTW, I always use 'Finish' at the end of each session and have been playing YSFE since release...this is the first time I've seen this synch problem affect total scores on the xbox as well as YourShape Center. Anyone else?

[AuntieParticle]

I'm only speculating here but it sounds like the saved game file on your Xbox may be corrupt. I haven't heard of anyone else with this particular issue - or maybe they're just stating it differently.

[LeReilly]

I have the same issue, really frustrating. I just finished a one-hour session and restarted the game. Same calorie total as yesterday.

The calorie count is higher on yourshapecenter than my xbox.

What is going on ? I hope this gets fixed quickly, it's really annoying and is killing my motivation.

[Gypsy816]

I'll pass this along. Thanks for reporting! http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[LeReilly]

Okay.

I think I figured it out :
- I tried doing a one-hour workout. Unlocked new sessions and activities. Restarted the game. EVERYTHING DISSAPEARED, colorie count and new workouts.
- I signed off from Xbox Live, did a small minigame, restarted the game. OMG IT REMEMBERED !

= The link between your shape center and the game is screwing up everything, forcing my saved game to reflect the state of the website.

I'll try playing a few day while being logged off from xboxlive to confirm this.

[LeReilly]

Okay nevermind it's still not counting anything.

I did two bollywood classes, earned one achievement. But when I rebooted the game, the classes completed were grayed again.

And calories aren't being counted even offline.

So, without being able to progress trhough workouts, earn achievements or be tracked between sessions, the game is basicaly useless to me... http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

[GrolschDude]

My Xbox save game was lost and I had to play 723 points again before the website was catching up. I had no problem with that. What I do have problems with is that I had 960 points and was on my way passing the 1000 cals.

I played a session and score 57 points. After finishing the total came up with 995 cals instead of 1017. After that I played another round and scored 60 cals. After finishing I had a total of 1032 instead of 1055.

So I lost 22+23=55 cals somewhere... :-(

[malc303]

i have had this problem since 27/12 when the xbox save wouldnt update anymore , having got to 10300 cals or so. it started each time at thi s ct and despite pressing finish each time . I have been online each time . By deleting this save of the hraddrive having backed it up to a usb incase a solution can be found and starting from 0 cals again ( and having to reunlock everything all over again- tedious !!) it is saving calories and climbing back up if i use this new save . ubisoft tech support told me to clear the xbox cache which seemed to work initially on my stuck save game - enabling extra calories to be saved but on the subsequent day it refused to update the new save anymore , clearing cache again isnt working , i am awaiting further advise from tech support re this . exasperating and my ranking is sliding down !! Am playing more ea active sports 2 while i await a solution .

[AuntieParticle]

malc303, Thanks for your post. This is really a major issue for those effected. Please keep us informed on your progress. Again Thanks!

[foosifur]

I will add that demonstration exercises add to your calorie counting box during the workout but are removed from your total calories burned once you're done with the workout. Why bother even letting it increase if you're going to take it away? (Although honestly, since I'm doing the reps for practice I should be getting the calories!)

[Skallywagg]

I'm very frustrated with this. It's been over a week since this problem started and I haven't received any email or call back from tech support.

My problem started on Jan 3. Every day since then I've worked out but YourShape Center still reports the same total of 19621 calories and my xbox calorie counter starts each gaming session back at 19160, no matter which programs I do. This is despite the daily breakdown of activity being correct on YourShape Center dashboard, since my xbox is online during all my workouts. My total score should be at 22440 by my calc as of today, which means there are 2819 calories not accounted for in my totals.

I tried clearing the xbox cache 5 days ago and it made no difference.

I'm still playing YSFE each day for the fitness benefit, but it's with shorter workouts as the 'competitive' aspect with friends and the leaderboard no longer exists. Me and a buddy have started looking at EA Active Sports 2 as well, since I'm really tired of these bugs and slow release of features in YourShape Center that was promised from initial release.

Oh, and the iPhone YSFE app is buggy too...it doesn't show last 5 days of activity, it shows the first 5 days of activity in the month. How useful is that?

C'mon UbiSoft, get it together. YSFE is a great game, but I'm now starting to look elsewhere...

[Broomfondel]

Update - This still isn't resolved after 2 weeks. I've passed the 20k mark 10 times now, as each day I get reset to my previous days cal total. I'm hoping the ubi dev team can crack this one before I look for alternative kinect titles - it would be a shame to move on as the workouts themselves are good.

[Spectra_FD]

Some of you are having major issues with your game not saving its progress. We have notified the Dev team and we are waiting for their response. In the mean time continue to contact and use Ubisoft tech support.

For those of you who are just loosing your calories and it's not related to some larger issue this is my advice:

You have to finish your workout. You cant quit before the workout is completed. Or your calories will not save.

After you have finished your session you need to select finish and back out to the main menu.

This is the menu you first see when you load up the game. It has your daily progress calorie count and the floor reads Activity Selection.

From this menu you can go to the Kinect menu but I just turn my xbox off or eject the game to put in another one when I'm done.

I do this every time I want to quit the game, I have not lost any calories yet.

[malc303]

skallywag - i share your pain , i've just started ea active 2's 9 week program and am playing ysfe on the rest days - too frustrating waiting for a fix .clearing the cache didnt help me either . You can save your presumably corrupted ysfe save from your harddrive to a usb and start from scratch on a new save at 0 cals - that way you'll build up your cals again and eventually and hopefully reach your old score and be able to surpass it and start maintaining rank again but its so fristrating to have to do all the unlocking and trials/training for each little routine again ! and of course who know s when the same bug will strike again -aaaghhh!!!

[malc303]

in my case , workouts are being finished with the finish button and getting out to the main menu before quitting ,Things were saving fine up until a certain date/cal ct , in my case 10326 cals , so my technique of finishing a session etc isnt the problem - this didnt change after a month or so of using the program .The hard drive save just isnt updating, even though daily cal counts are being logged still in the yourshapecenter - they add to the calorie ct at the time within the game , but when firing the program up again having closed it down , it reverts to the baseline calorie ct on the save that is stuck somehow, even though the little green white box saving symbol comes up and everything , the save file has become corrupted somehow? , other xbox games save fine though . Its a save file update problem of some sort .

[Spectra_FD]

Originally posted by malc303:
spectraFD....The hard drive save just isnt updating, even though daily cal counts are being logged still in the yourshapecenter... the save file has become corrupted somehow? , other xbox games save fine though . Its a save file update problem of some sort .

These would be the major save issues I was referring too and my advice does not pertain to this type of problem. These issues are being dealt with by the Dev team and Ubi tech support.

My advice is for the people who are not finishing their workouts or quitting out of the game improperly and loosing calorie progression.

[LeReilly]

Glad to see that the dev team is on it.

I switched to EA Sports active 2 (sorry) while a fix is hopefuly on the way.

[AuntieParticle]

Starting this morning I am also plagued by the calories-not-being-save-after-exiting-the-game-bug. I know this has already been reported to the developers but I just want to give my details.

After my workout yesterday morning I had a total of 16717 calories showing in the game and that was recorded on the website.

This morning when I started up YSFE my calorie count was down to 16484 - minus yesterday workout session. But the website still said I had 16717 total calories.

I did my morning workout and the game seemed to add 240 calories within the game - bring the in game total to 16724. But after I exited to the Kinect Hub and restarted YSFE the calories had revered back to 16484. And also my personal Training session which I have been progressing through for a few days had reverted back to 11 sessions left.

Curiously enough my daily activity is showing up on the Your Shape Center even though the grand total calorie count is no longer increasing. Goals and challenges still seems to work and calorie counts are being added to them. This is a very odd bug.

I am still going to continue using YSFE. I enjoy the workouts and plan to keep track of my calorie totals myself until this bug is fixed. If I observe any other odd details I will add them here.

Though this isn't the case with others who are having this problem, it's interesting to note that my problem started after the Xbox update yesterday.

[Asyd_Rayn]

Calorie count is all messed up. Even for the challenges. For example, I just did a couple of exercises and it show I "burned" 76 calories. I come to the challenge page here and it's only showing I've burned 29 calories.

I've never seen such a messed up system in all my life. Speaking of screwy, the calorie crushing challenge doesn't work either, I'm logged in and connected to the net burned 3oo calories last night and my profile is showing ZIP, NADA -- what a JOKE.

I may have to go back to EASports on the Wii.

[AuntieParticle]

I've tried clearing my Xbox cache, as other with this bug have tried, but it had no effect. I went into YSFE after clearing the cache and played a quick Gym Game. I exited to the Kinect Hub and then returned to YSFE. The new calories were not saved. Total calories in YSFE remains 16484.

On the web site the calories from the Gym Game were added to my daily activity, my goal and my challenge. But no calories were added to the grand total of calories which remains 16717 on the website.

My leaderboard rank is dropping as others overtake my static calorie count. http://forums.ubi.com/images/smilies/16x16_smiley-sad.gif Boo, Hoo, I guess I'll get over it http://forums.ubi.com/images/smilies/compsmash.gif http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

[Skallywagg]

It's been 15 days now since the problem hit me on Jan 3 and I logged the issue with tech support with no response -- no email back, no call, nothing.

Sure would be nice to get an official acknowledgment from the dev team themselves that this will be fixed soon. It seems like they don't care since they already have my money.

I suspect a lot of people will run into this bug eventually if they put enough time into the game.

No more DLC purchases from me until this is fixed.

Too bad, I was really looking forward to participating in challenges and events and spreading positive reviews of YSFE rather than negative ones...

[AuntieParticle]

I'm beginning to think the bug involves a sort of calorie ceiling, since many who are effected have reach a high calorie count and were close to approaching 20,000 calories when it occured.

[AuntieParticle]

I decided to try something that no one has mentioned yet. I tried retaking the fitness test to see if I could force it to save something. Sorry to say that didn't work.

Though, it has been mentioned before I think it's important to emphasis that it isn't just the calories that are not being saved. Personal training session progress, unlocked sessions or unlocked fitness classes are not being saved either. Everything is staying the same as it was when each person's saved game was first effected by the bug.

I have contacted UBI support about my situation and have not heard back yet. My "question" in the Solution Center has had no activity yet.

[SIRJACKHAMMER]

This game was developed (well, partially developed) in Montreal right? Is it too early to start blaming the French for all of these problems?

[boonyow]

Mine has also started not saving the calories as of this morning. I did an hour this morning with a 540 calories and logged off properly. Logged back in a few hours later and the calories were gone. Did another 30 minutes for 258 calories and logged off. Just logged back in a few minutes ago and those are now gone too. However it seems to still be counting them on the your shape center website.

[AuntieParticle]

boonyow, Is your total calorie count on the website still accurate?

[boonyow]

it is for the 1 1/2 hour (750 calories) from earlier today, but hasn't been updated for the 1/2 hour i just finished about 15 minutes ago. It usually takes it a bit to update on the site (usually 1/2 to 1 hour).

[AuntieParticle]

My Calorie Score which is right under the "Last Sync Date" is not increasing, and neither is the amount that shows on the Leaderboard.

But my daily calorie count that shows up in the center of the dashboard is always correct, even if I add an extra session later in the day.

Calories are being added to my goals and challenges correctly.

And of course my calorie count in the game starts at the same amount (16484) each time I open the game.

Is your personal trainer session activity being saved in the game? If you unlock something new does it return to the unlocked state after you exit and restart the game?

[boonyow]

not sure about the personal trainer activity being saved since i only do the cardio boxing platinum

my overall calorie score and my leaderboard score on the website still haven't updated since my last session about an hour or so ago

i'll keep checking it and see if it ever updates.

[CliffS2]

Originally posted by boonyow:
it is for the 1 1/2 hour (750 calories) from earlier today

Huh?! How can you possibly get this game to register 750 calories in 1 1/2 hours? The most that I can think of to get a high count would be a solid 1 1/2 hours of cardio boxing, and I don't think it would come close to 750 calories.

I just went and did a full gold cardio boxing. For 12 minutes I got 70 calories burned. So I might get 300 calories an hour if I did that non-stop. If I do a game of block smash on easy setting, I score 9 calories burned in a minute. Possibly if I did that non-stop, I might hit 300 calories. Maybe I've missed something, but I don't think any of the personal trainer workouts are going to burn more calories per hour. So I don't think it would be possible for me to score more than 450 calories in an hour and a half, no matter what I do. For the record, my game is set at 167 pounds for my weight.

[foosifur]

It is tied to your weight so you aren't going to be able to muster nearly that many calories/hour. The New Year New You DLC got me 171 for 31 minutes but I think cardio boxing gold still has the most bang for your buck that I've come across so far.

[alessusnik]

How can't you not do 750 calories in 1,5 hours?

http://img.pikchur.com/pic_Aa35_l.jpg?lm=

This is my workout session from yesterday, i did cardio boxing (left, fitness classes) and personal training (right).
50 mins, 520 cals.

[alessusnik]

That's the problem, 167 pounds. I'm at 210.

[alessusnik]

Agree, i think Cardio Boxing gets the most out of you.
I usually start with Cardio Personal Training and do between 3 and 6 sessions and then continue with Cardio Boxing.

[Oblong2007]

So I guess boonyow has his weight set at 450lbs then? lol http://forums.ubi.com/images/smilies/shady.gif

[boonyow]

No my weight is set at 136 lbs. I do the cardio boxing platinum which is 14-15 minutes long and the game says i burn anywhere from 130-140 calories a session. I did 4 sessions in a row, then 2 more sessions about 2 hours later. 6 sessions x 130 calories = 780 calories.

[AuntieParticle]

I have noted that when I repeat a particular workout - trainer, or fitness class - multiple time in a row that the game starts increasing my calorie count for what seems to be the exact same exercise. I have no idea why this happens, perhaps it's a glitch, perhaps the game is programed to think if you do something over and over again you are working harder as you tire.

Of course, my calorie count per exercise tends to be rather lower that any of you guys in spite of the fact that I get high percentages on most every exercise I do, which is sort of moot point considering my current bug problem.

Getting back to the bug, boonyow, I have noticed that your calorie count on the leaderboard did not increase at all yesterday. So, it seems you are plagued by the very same bug that I and other in this thread are suffering. Please send an email to Ubi support, and please try to make them understand that it's a game problem and not just a website error. Thanks!

[boonyow]

my calorie count per session usually stays about the same per session even when i do it over an over again. There may be a 3-5 calorie difference per session but nothing major, and i usually do 6-10 sessions a day.

NanoParticle - no my leaderboard score and overall calorie score did update on the last sessions i did yesterday afternoon and the ones i did this morning. It seems the bug has gotten me too. I'll send an email to Ubi support and see what they say.

[CliffS2]

Boonyow -- Would you mind throwing in a round of Cardio Boxing Gold and letting us know how many calories burned you get? And whether you think it is much different from Platinum. Thanks!

[boonyow]

i used to do cardio boxing gold everyday until platinum came out. the calories burned would be 80-90 per 12 minute session. I prefer the platinum because it is a little bit longer and seems a bit more intense (more kicking and punching and seems to be a bit faster) than the gold.

[CliffS2]

I wonder why you get 80-90 when I get 70? My score was 91 when I did this.

[boonyow]

i did a little research on what factors other than weight that can affect calories burned. There was a long list but not all could be used by the game to calculate the calories burned in game. The few that i think could be used were age, gender and possibly fitness level (taken from the fitness test you take in game). This wasn't on the list i read but i was thinking maybe height may be a factor too.

i can't remember what my fitness level was after taking the fitness quiz in game but my other stats are:

male
5 feet 8 inches tall
136 lbs
35 years old

what is your height, weight, gender and age?

This may be causing the differences in calories burned that we are seeing.

[foosifur]

I posted some of this earlier but felt like it was still worth summarizing in this thread:

I did the cardio boxing silver part 1 since it was a nice straight forward 4 minute workout. I stood in place and ended up getting a 6% overall and registering 10 calories burned. Then I did it for real, got 100% and registered 29 calories burned. Then I tried being very active and did jumping jacks and got 50 calories burned. So while I assume there's still a weight tie in, there's also a movement level factor that plays a BIG part! (and % score plays no part as far as anyone can tell)

[CliffS2]

Well, I am a fair amount older than Boonyow. I wonder if I can summon enough curiosity to tinker with my profile and check this out? http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif But I also like Foosifur's theory that "activity" matters. I certainly have gotten that impression, but not really tested it. It certainly would be reassuring to find that Ubi got that right. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[bekkilyn]

I think age, weight, and gender all play a factor. I barely burn over 100 calories in a Cardio Racer session, which is supposedly one of the more intense programs, but then I come on here and hear about people burning off hundreds of calories in an hour or less. Just doesn't happen for me. It's one reason why I would never win that challenge that got suspended unless I was willing to work out all day long. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[CliffS2]

Well, now that I am 34 again, I look better and I feel better! Just to show it off, I did another round of Cardio Boxing Gold. This time I burned 79 calories!!! http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

To be a bit more serious:

Age 51, 167 pounds, 91% score, 70 calories.
Age 34, 167 pounds, 93% score, 79 calories.

This is not a complete slam dunk to prove that age has a noticeable effect on calorie rating. It is conceivable that my two trials fell at the two extremes of "reasonable variance" around an average of, say, 75. But it is pretty strong evidence that the game does factor in age! I will have to do more trials. I tried to be consistent in my level of "activity" since I still like that theory as an additional modifier on what the game registers for calories burned. But I'm wondering if this is realistic that age alone makes a big difference? I don't really know for sure.

[alessusnik]

You should be happy Rebecca. Yer not fat :-P

[alessusnik]

Anyone noticed that you can get more calories between the pauses, specially at the Cardio sessions (not boxing), when it pauses for 15 secs... if you jump around or do a side to side step, your calorie count goes up? :-)

[boonyow]

yes, instead of the side steps between exercises in cardio boxing platinum i do the jump rope thing from cardio boxing gold. seems to be more intense than the side step.

[AuntieParticle]

Well, in the cardio boxing you are moving between routines with the dodges and jump rope. If you don't do that your calories count will go down. I've notice the drop in calorie burn on occasion when I have used the time to adjust a sock or something instead of dodging or jumping.

[monkey293]

My total calorie count has stopped adding up in the game but is updating fine on the website so no more achievements for me by the sounds, not that was my reason for playing it but its a nice bonus http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[bekkilyn]

Originally posted by alessusnik:
You should be happy Rebecca. Yer not fat :-P

If I keep eating all of these tacos... http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[AuntieParticle]

Originally posted by monkey293:
My total calorie count has stopped adding up in the game but is updating fine on the website so no more achievements for me by the sounds, not that was my reason for playing it but its a nice bonus http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

monkey293, when did this issue start for you? Have you contacted Ubisoft customer support about it?

[SleepyBalrog]

For some reason this issue seems to have resolved itself for me. There has been no game update during this time, but after i did a full Toned Body session, I have had no problem with calorie score dropping between the sessions.

But I did pass 800 calorie 4 times without getting that achievement (it unlocked when I got 900), and also did not get the achievement for 1000 calories when i passed it, but I did get it when i passed 1200. I do not know if this was because i quit after doing one session and not all sessions in the programs, because it seemed that the achievements did come if I finished one of the short games or class sessions.

By the way, I always go to the main menu (with the personal trainer, games & classes options) before quitting the game, so it was not because I just quit in mid-session.

[monkey293]

Originally posted by NanoParticle:
monkey293, when did this issue start for you? Have you contacted Ubisoft customer support about it?

It started IIRC the same day that live got its last update a week or two ago.

No I havent contaected them, shall go and have a search about how to now http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Edit just reported the problem - shall await a response http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[AuntieParticle]

Originally posted by monkey293:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by NanoParticle:
monkey293, when did this issue start for you? Have you contacted Ubisoft customer support about it?
It started IIRC the same day that live got its last update a week or two ago.
</div></BLOCKQUOTE>

That's the exact same day mine started. Right after the Xbox update!

[kwilds]

Very interesting about the game considering movement/activity between routines etc. I noticed one day last week that I had a much higher calorie count with one routine that I do regularily and now that I think about it I was MUCH more active during that days workout (I was angry because of an unrelated phone call that got me riled up!!)Another day I started a routine that I just did not like but wanted to get some credit for it anyway so I ended up doing a lot of running on the spot while the on screen trainer was doing dumbbell lifts and stuff. I got 0% on most things but still managed a decent calorie count (which I feel I did deserve as I was still working pretty hard - just not at the exercises I was supposed to be doing!

[ChemistryPhil]

Lots of other people suffering from frozen progress (see another thread).
Reply today:

"This issue is known to us, and is currently investigated. For now the only way to resolve this issue is to start the game from the start using another profile. I am sorry for any inconvenience caused.

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,Ubisoft Technical Support."

Start again, we can't fix it. Lose everything and we can't promise it won't happen again. Very disappointing. I'm demanding a refund.

[AuntieParticle]

Alternately, you can copy your YSFE saved game to a thumb drive, to keep it just in case they ever come up with a fix. Then delete the saved game from your XBox HDD (or the saving device you use) and start over with a fresh game. This will lose all your calories in the game and you will have to unlock all the content you had previously unlocked but you will still have the XBox achievements you had previously earned. I find that it's not as messy as creating a new profile since your original Uplay connection and Your Shape Center will still work. Your game progress will still be uploaded to the YS Center but your total calorie count will not increase until your ingame calorie count catches up with what you had before.

For me it's still painful but not quite as painful as starting a whole new profile.

[Oblong2007]

What's the point of starting over with a zero count profile when the bug still exists. All that is going to happen is eventually the new profile will stop saving again at some point.

It's made the leaderboards a complete joke. Nobody will ever know who has burned the most cals.

Nano may have stuck at 16,000, started a new one and have another 20,000 while I may have stuck at 28,000 and not started a new profile and done another 10,000 that never saved.

Leaderboards will mean absolutely nothing whether they fix it at this point or not. It seems most of the people on the leaderboard have been affected by this horrid bug (or maybe they just stopped playing because the game has this and so many other unaddressed issues).

FIX OUR GAME SAVE ISSUE UBI!!!!

[AuntieParticle]

It's true the problem may occur for me again at any unforeseen point in the future. And I have no doubt that more and more people will start reporting this issue.

The point of restarting for me is that this is not just a calories saving issue or a leaderboard breaking issue. The bug breaks the ability to save anything in the game. So, if I were to retake the fitness test and score higher on it than before and unlock more levels in the Personal Training sessions that information would not be saved in the broken saved game. If I were to choose a new 12 session Personal Training program the game would not save that information and would keep reverting back to my previous 12 session Personal Training program. Also, if anyone with this bug has not already unlocked other content in their broken saved game they will not ever be able to unlock it unless they start over with a fresh saved game.

It's definitely not a fix, it's just a temporary work around. But at least it allows me to continue to use the features in YSFE that I still very much enjoy.

[foosifur]

I had an observation that I reported to Ubisoft but I thought it was worth mentioning in case anyone wants to experiment. First, background:

I played a 4 minute cardio boxing routine, burned say 30 calories, then chose "Play Again." After 7 calories burned I exited, got the message that my progress would be lost and said OK. When I got to the main screen it said I had burned 37 calories for fitness classes. This was surprising because it's never happened anywhere else. Checked website - 37 calories. But my website total didn't include the 7 calories, so it didn't match my game total. Later that day when I restarted my game my calories went back down to match the website total (7 calories less than before) and the Fitness Classes total only read 30.

The long and short of this is that I wonder if the website synchronization is having an impact on the people that are permanently stuck at a calorie score and if unlinking to uplay or some variant on playing while not connected to live might actually solve the problem. Anyone with the problem willing to give some of these variations a try and report back?

[TheCabman]

Finally , top of the list, and it doesnt save my progress anymore. I will continue anyway, because this works (playing since release, lost 15kg), but its still annoying.

[Arpy300]

I put up a question at the Ubisoft Solution Center about my stuck calorie score. It's been a week now and they won't even bother to reply.

This game was special to me because of its motivation system (tracking my score online, I'm leading the Hungarian leaderboard with 14700 cs, etc), but it's now totally ruined.

This bug is known for months now. Will this ever be fixed? At least let us know so we can just stop to worry about the leaderboard and progression.

p.s.: I feel for you TheCabman. Loosing 15K is bad, but losing 65K.. c'mon UBISOFT, wake up and fix it already!

[Arpy300]

Update: They sent me some ignorant reply after 10 days. Clearly they are still clueless about this issue and as far as I can tell, no plans to fix it.

Frustrating.

[Dan_Mar]

It happened to me too 2 days ago.
I'm now stuck at 9450pts http://forums.ubi.com/images/smilies/16x16_smiley-sad.gif

It's indeed very frustrating.
C'mon Ubisoft Fix that bug please!

[Euler13]

This is ridiculous. It's happened to me too!

I do a workout every day and I know that I've not been keeping track of calories burned recently. However, yesterday I made a special note that my score was 32912 as I thought to myself, "I'm sure I was that score a few days ago." Anyway, I did a couple of sessions and got my score to 33123. This evening I loaded Your Shape and guess what... ? I'm back at 32912.

Could we have a reply from the forum managers to tell us that this particular thread is being monitored, the Ubisoft team have been made fully aware of these serious issues, and then provide us with a proper response.

Don't misunderstand me. I enjoy the workouts and that is the main reason I use Your Shape. I've even learned to live with the poor tracking, but I have worked really hard to get to that score and I will be extremely disappointed if this is not being addressed and/or there is no known fix.

[Gypsy816]

Originally posted by euler_13:
Could we have a reply from the forum managers to tell us that this particular thread is being monitored, the Ubisoft team have been made fully aware of these serious issues, and then provide us with a proper response.


Every thread is monitored and reported on. http://forums.ubi.com/images/smilies/25.gif

[ChaoKnight]

I hit a wall along time ago and it just went away at the beginning of the following week. But I just hit another the other day. Kind of annoyed, though I do find it funny I've been stuck at 48,663 calories, and my next goal is 1337 away. I literally thought it was some early april fools joke when I saw that.

But I'd rather not be forced to do Leg Curls at the beginning of my sculpting routines every day (though I'm fine with the ones past that).

[suziechan]

I'm not holding my breath on getting a response from ubisoft...but this is starting to get ridiculous.

I've been stuck on the same score for over a week with any workouts not being updated.

ALSO, ubisoft still haven't sorted out my other major gripe with the leaderboards; I come up as male on them (despite being very female on my profile). What's the point? I can't compare myself to other women, god knows how many other women are in the leaderboard?!

Please can someone from ubi get back to me? I got a lame response about the leaderboads (have a look at the resolved issues and if they fix it it'll be on there) but this latest issue is a much bigger problem. I may just give up...

[Euler13]

Greetings, suziechan. I noticed you on the UK leaderboard.


Originally posted by foosifur:
The long and short of this is that I wonder if the website synchronization is having an impact on the people that are permanently stuck at a calorie score...
I think you're right, foosifur. The other day when I realised that my score had stuck I went to the YourShape website and undertook the very tedious task of manually adding the calorie scores on each day since I started playing the game. Although my console score had stuck at 32912 I noticed that the website total was about 32500. Since then the website has kept track of my daily progress, but the console still says 32912 each day I start the game.

I also noticed that my total on the leaderboard is 32912 + (daily_maximum). For example, when I did 211 the leaderboard went to 33123, the next day I did 176 and it didn't advance. The following day I did 360 and it went to 32912+360 = 33272 (not 33123+360). If I did less than 360 then the website total stayed at 33272. Today I did a long workout and did 591. My leaderboard total is now 32912+591 = 33503. I imagine this won't change unless I do more than 591. Also my website total is now 33714.

As foosifur mentioned I suspect the problem has occurred because at some point the website did not synchronise properly with one or more of my daily totals. So because the two totals did not match the console has refused to move.

Either Ubisoft patch this problem or as a courtesy and out of respect for the increasing number of people afflicted with this problem they should remove the leaderboards until they can fix it. My heart goes out to Cabman who was number 1 in the world around 19 Feb with an amazing total of 63517. Since that day he hasn't advanced. We're told that everything in these forums is monitored and reported on. Well, I suppose this also gives us some measure of how serious Ubisoft are taking this matter, how (in)competent they are at fixing problems, and how much they really value their customers.

[SarahHilts]

I have the same issue. I got to 27971 calories and now it won't save anything however it still saves when I do personal training sessions just the calories go to zero and don't register on the game once I sign out and back in. My fiance uses the game as well and he has burned a few calories less then me and he has no issues with it saving his calories

[suziechan]

I've received the standard response from Ubisoft - they know about the problem (known since January...) and IF they have a fix they will put it on the website.

I didn't get a response to my request why it was taking so long for something so fundamental to the game and whether there would be any recompense for the people affected.

I suggest anyone really hacked off with Ubisoft contact Microsoft :
http://support.xbox.com/en-us/pages/email-us.aspx

I've already had a speedy response from them. I doubt they will be very happy to hear one of their manufacturers is losing them customers.

I seriously am about to give up though - wiifit here I come!

[Euler13]

I totally agree. This is a fundamental problem and I cannot figure out why this has not been resolved by now. The worst part is that those most affected are the very customers who have given more to the game and to whom they should be most committed to helping.

Ubisoft have had plenty of time to respond to this issue so I think you are right in letting Microsoft know that Ubisoft have really let down their flagship Kinect product. Which email link did you use: Hardware or Xbox Live?

[suziechan]

Hi Euler!

I wrote to Xbox Live. They got back to me the next day and at least said something other than the standard line I get from Ubisoft!

Good luck!
Suz

[Arpy300]

To put an end to this ridiculous story, here's the reply I've recently got. I'm done with YourShape and their customer support. You draw your conclusion too.

"Hello

We have check all contact (EMEA) received from Support site and forums regarding this issue and found less than 100 cases in millions of copies sold world wide.
This fact is a clear sign that we are not dealing with a bug in game but most of the time is due to xbox live connection's droped or a corrupted gamertag which could be retreive from Xbox live, a corrupted save.....

We have any way, contacted our developers and made them aware of the situation, any news on this matter will be posted using all resources, Website, Facebook, Forums..

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Ubisoft Technical Support."

[NoCameraTricks]

Granted only a few hundred people out of millions have complained, but how many people have reached the high calorie counts where this bug seems to occur? Very few!

Also, only a few hundred may have complaiend but how many more simply didn't bother or didn't know where to complain? The actual number of people who experience an issue is always a multiple of the number of people who report it.

I think Ubisoft has written off this issue way too easily. It sounds like they simple counted up the emails and then flippantly created an explanation (corrupted profiles) and closed the case. It doesn't sound like they contacted even a single user to verify that assumption!

Choosing expediency over quality isn't a good way to impress and keep your customers.

Maybe they made a business decision that losing a few hundred people out of a few million is okay and not worth the effort it would take to fix the problem. It's possible. Isn't that what Toyota decided before they realized that their brake problems were a little more serious than they expected?

[Euler13]

You guys are right.

There are at least four people, including myself, who are in the top 20 in the world who have reported this issue in this thread (maybe more now?). If that is typical then a minimum of 20% of their customers are experiencing this serious bug.

The reality is that many of those millions have either not played the game long enough to experience the bug. Or they have had the problem but they simply haven't invested enough time in the game to be that bothered.

Gypsy, or any other forum managers who read this thread, could you please pass on our utter disgust at Ubisoft's blatant disregard for our case. If they claim that they are working tirelessly to resolve the matter then please ask one of them to provide us with an official statement. If it is true - as it appears to be - that the developers simply don't care then at least we'll know where we stand. We shall take no further and proper response from you, or Ubisoft, as an indication of the latter.

[ttycz]

I got on the forum hoping someone else had the answer to what happened to me yesterday. I was at 22k calorie count, fired up Your shape and was going to do my daily Gatorade, held up the bottle, screen went white and bam Xbox froze. Turned it off then on again and I am gone. All my achievements are there but my calorie count is zero and I had to start all over again. I was so mad having to take the health test again. Anyway I was hoping it was just a glitch but sounds like its more. Daily count on UFIT is updating, but total stopped. I guess I'm going back to the wii! Has anyone tried Biggest Loser? It was a pleasure competing against you all!

[Gypsy816]

Originally posted by euler_13:
Gypsy, or any other forum managers who read this thread, could you please pass on our utter disgust at Ubisoft's blatant disregard for our case.

Everything on the board is read and reported on. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[Bhorza]

Currently ranked #15 worldwide, #1 for New Zealand.

Issue happened for me last week. April 4th is the last day that the Xbox remembers, and doesn't save any activity since then. So, add yet another to the many that it's happening to.

It's an annoyance, but like others said, it's not the reason I'm playing the game. Overall fat burning and fitness/wellness is what I like about the game and it's inspiring my wife to get onboard with it as well.

Fyi, I can normally get between 115-120 calories burned on Cardio Boxing Silver full, same for the Gold full, although I can sometimes get that up to 130, and usually between 130-140 for Platinum.

On the Personal Training side, G Fit gets me around 200 calories, Michelle Bridges Get Fit gets me around 120, the Toned DLC was hitting me around 240.

I'm 43, 5'8, 190 pounds (or 86.5 kg)

[Euler13]

Originally posted by Gypsy816:
Everything on the board is read and reported on. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif
That is not the point. We've all seen your standard reply to these posts, but what we never see is a response from Ubisoft.

It comes down to one of three things: (1) they reply to you, but you don't pass on the information, (2) they receive your emails and hit delete because they don't care, (3) they are genuinely working on it but lack the courage or courtesy to keep us informed.

I very much doubt it is (1) as you seem sincere in your attempts to pass on our concerns and I suspect you would be genuinely relieved to be able to give us some real news. So it is (2) or (3). How can we have any confidence in a company like that?

By the way, now Bhorza has confirmed another top twenty person affected we are up to at least 25% of customers using the game.

I reiterate my previous points, and those just made by Bhorza, I don't play the game to receive external recognition. I love the routines and the positive effects of the game. However, the levels of frustration from seeing the same calorie score every time I start up are beginning to overwhelm the enjoyment I should be receiving from the game. Consequently I am becoming increasingly demotivated. Something needs to be done and that "proper" response from Ubisoft support which Arpy300 posted does nothing to inspire any hope that they are taking things seriously.

[TurquoiseAce28]

I have the gut feeling that they probably have no fix... or the fix is not patchable through online update. At this point I would accept and gladly move on if they come out and say it.

I guess I am considered "lucky" I only have 6900 calories registered before it froze on me. The stats are still updated on your shape center (I can see my past 5 days activities) but the total calories count has stopped updating. Poor QA testing in my opinion.

[foosifur]

I just wanted to throw this out there again. For people who have locked up, has anyone tried unlinking their ubisoft account, playing to register some calories and then maybe later re-linking the account or creating a new ubisoft account? I'm convinced that it's the website that's the problem, not the game, and I know for sure that the website calories are what sync to your game rather than the other way around (which is why ubi is probably wrong in blaming bad game saves but obviously I can't prove that).

[PriusGuy2004]

I know we all have some frustrations with the game, and I am doing my best to be in contact with Laurel who moderates the Your Shape Facebook page. I don't know if you've seen my latest reply here:

http://forums.ubi.com/eve/foru...098/m/9551096798/p/7 (http://forums.ubi.com/eve/forums/a/tpc/f/5691026098/m/9551096798/p/7)

...but I have a posting on there (dated April 12th) directly from Laurel which not only relates to the "Events", but seems to also address more of the general problems...in that the developers are aware and feel aweful about things. I'd recommend reading the post...as it might provide some help...maybe?

[Gypsy816]

@euler: I know it can be frustrating and your patience is always appreciated! Updating can take time and as soon as info is passed along, it is always posted in the forums.

[speedyreal1960]

Add me to the list of unhappy players. I was slowly climbing in the ranks(up to 66 in the world and 6 in Canada)but i've been stuck at 23000 calories for a month now. Every day i keep going but it is taking my edge off. I enjoy watching if I'm gaining or loosing on the top contender, but ubisoft is really taking this part of the fun right out of the game.
Lets all keep the pressure on and we may get some result eventually.

[PaulFelix2010]

Add another user whose calorie counter is not working. I originally posted the problem with my own thread, not realizing that such a long thread has been created here.
My console shows calories at 15333. The website shows calories at 15740. Calorie counters on console and website are stuck even though I continue to exercise (almost) daily.
Like others, my "Recent 5 days" is not updating on the console, but does get updated on the website.
This problem started for me around the first of April 2011.
Hope there's a fix soon.
The good news - this bug got me to these forums, and now I have some friends to challenge. Please feel free to add me as a friend. Since calorie count increase is no longer a motivation, maybe the challenges will be.

[PaulFelix2010]

ooops...
gamertag: lawdude41

[PaulFelix2010]

I don't want to get too excited, but I think I figured out how to fix the synch bug that everyone is complaining about.
My calorie counter actually went up today, not by a lot, only by 7 calories, but it's something. If it goes up again tomorrow, I'll post here about what I did to fix this. Crossing my fingers that this works.

[Euler13]

Originally posted by PaulFelix2010:
I don't want to get too excited...
You've got me excited!

*Fingers crossed*

[PaulFelix2010]

Well, two days later, and it is not sync'ing again.
The console has my calories at X. The website has my calories at Y. Y is about 400 calories more than X. I thought if I could get X above Y, that the two (console and website) would get back together. So, I did a huge workout session and burned 407 calories. I went to the website, and the calorie counter was Y+7. That's what got me excited. Unfortunately, I went to the console today, and the calories are right back at X. I exercised about 200 calories. Website still shows Y+7.
Didn't want to get too excited, but hopefully, you can see why I thought there was some hope. Oh well, will continue to wait for Ubi to figure it out.

[Euler13]

It was good to have some hope.

I suspect you're seeing the same thing I noticed. I am guessing that Y+7 (your website score) is exactly X+407 (console score + 407). What happens is the website will be X (your console score) + (maximum daily workout achieved). In other words, it will stay at X+407 unless you score more than 407, then the website will have this score.

I've tested this a couple of times. However, since burning a ridiculous 591 in a single day there is little chance my website score will go much higher now; my console score is 32912 and the website score is 32912+591=33503.

[PaulFelix2010]

That's exactly right.
I hope they fix this soon.

[sweety1965]

My turn to join the long line of people loosing their calories! Started this evenings routine 200+ lower than I ended last night.

Come on Ubisoft; if you're smart enough to create this program surely one of you is smart enough to read the lines of code and find out what is wrong!

[Euler13]

I've just noticed that "The Cabman" who was stuck on about 63000 since February has suddenly leaped to 91250 on the leaderboard. Does this suggest that they've found a fix?

[AuntieParticle]

Originally posted by euler_13:
I've just noticed that "The Cabman" who was stuck on about 63000 since February has suddenly leaped to 91250 on the leaderboard. Does this suggest that they've found a fix?

That's certainly an interesting development.

[TheCabman]

Finally.... my xbox is still stuck at 62341. But we see that something is happening at last. Maybe they were extremely busy with the event and couldnt spare anyone to fix this earlier.

[PaulFelix2010]

My calorie counter just went up by 3000 calories too!!!! And my world rank went to 194 from 275!!!

Yeah!

[AuntieParticle]

After my workout this morning my YS Center calorie count jumped up several thousand calories as well. According to my figuring it's where is should be http://forums.ubi.com/images/smilies/16x16_smiley-very-happy.gif Like TheCabman it's different than my ingame calorie count. But I'm still happy.

The iPhone app is working for me again this morning too. So it looks like their working hard at fixing things.

[Euler13]

Okay, some progress. After my long session this morning (416 calories) the website total updated! Before I did today's session I checked the website and it was still stuck at 33503. After the session it shows the 416 calories next to today's date, but the total is not quite right. The website total should be 38331 (if I add them manually), but it is showing as just a bit less than this. I waited quite a bit before posting this to see if it updated but so far it hasn't.

And like everyone has been reporting, when I exited YSFE and reloaded it my console total was still stuck at 32912.

Anyway this "progress" is very good news and makes me feel that Ubisoft are finally doing something.


<span class="ev_code_BLUE">I did two sessions today and I've figured out what it's doing. Although the website shows both the sessions I did today it adds everything except the last session. That is, the website display total will be all the individual sessions added together, excluding the very last session. So my website total is now displaying as 38331 (what it should have been yesterday) + 90 (1st session today) = 38421. It won't add my second session until I do another session, and then it won't add that until I do the next, and so on.

Oh, and my console is still stuck at 32912. However, knowing that I can see my progress somewhere has certainly remotivated me.</span>

[speedyreal1960]

My points are also close to what I think they should be. Finally moving again, now i can set new targets to chase, lol.

[AuntieParticle]

Originally posted by euler_13:
<span class="ev_code_BLUE">
Oh, and my console is still stuck at 32912. However, knowing that I can see my progress somewhere has certainly remotivated me.</span>


Same here. However, there is a way to see your on going online progress within YESE. When you are in your profile screen you can touch the Blue Circle with your left hand. That opens up the information about your goals, challenges etc. and also shows the current online calories total at the bottom with your friends. For those whose game was never broken it will be the same as the ingame total but for those of us who have experienced the Big Bad Bug it will be different. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[Euler13]

Great idea and it works! http://forums.ubi.com/groupee_common/emoticons/icon_cool.gif

By the way, my theory is correct. The website adds everything except the last session. I just did one Toning session (44 calories), Platinum Cardio Boxing (142 calories), and finished with a (medium) Virtual Smash (9 calories). Everything on the website adds up to 38874, but the total shows up as 38865, which is 9 calories less: the score for the last session completed.

[AuntieParticle]

euler_13, Your figuring is exactly right. I tested it out in my YSFE game this morning. I guess the best thing for us to do if we want a more accurate display of our calories on the leaderboard is to do a quick gym game at the end of our daily workout http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[bulldawgmom]

I have joined the ranks, my calorie count keep going back to Friday May 13 and the web site count is about 500 short... FYI I have been doing quick Gym games for the past 5 days before this happened to me so I don't believe this is a fix either. My world rank is 25

[Twister65]

Originally posted by speedyreal1960:
My points are also close to what I think they should be. Finally moving again, now i can set new targets to chase, lol.
Yeh, you're chasing me. Knock it off. http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

It shouldn't be long before you take over my #2 in Canada spot. I only tend to burn 400-500 per day in YSFE, most days, and I didn't do any on the weekend, opting to go cycling instead.

I'm also one whose in-game calorie count doesn't match the web site calorie count. I think the web site is accurate, since the in-game 5 day progress doesn't show workouts for some days that I did work out on.

[Benjaevilone]

My calorie counter has stopped at 48,411 on my xbox360 even though it says 49,085 on my Ubisoft profile. Since this has been going on for days I know I should be over 50,000 somewhere. I am looking forward to this being resolved.

[PriusGuy2004]

I believe I am now also a victim of my calorie counter stopping in-game. I am sure I went over the 28,000 burned calories mark yesterday, and now I am back to 27,657 calories burned. I just signed in to YourShapeCenter.com, and it tells me I have burned a total of 28,810 calories. Boy, I can really side with everyone now who is complaining about this. Not cool, Ubi. Not cool. Please fix!

[Meryleleanor]

The same has happened to me since yesterday. The calorie count resets back to 20953 every time I exit the program and the daily sessions also reset back. I can tell when it stopped saving as if I go into the cardio boxing it suggests starting on the 2nd silver session rather than on the bronze one so it thinks that is where I am up to. There must be a problem with the save file on the hard disk as the calories go up as long as I don't exit the program and they also update on YourShapeCentre.com although the total is now not correct since my count keeps resetting. I hope they sort this as it means I won't be able to unlock any sessions I haven't already unlocked!

[Meryleleanor]

I have also tried Euler_13's suggestion with the sessions and it doesn't work for me. I have tried other games and the save facility is working ok. I also had downloaded an update the day before this all went wrong so perhaps this has something to do with the problem? My daily calorie count is still updating online but the total calories burnt stays the same unless I don't switch the Xbox off and continue until I have got a higher score than what is currently online.

[KIMNARV1]

Looks like I am in good company! It has been frustrating, I love the game and am toning, but that calorie count is a huge "reward" for me! Hope Ubi gets it fixed......hope springs eternal?

[Meryleleanor]

I have been having email correspondence with Ubisoft support who tell me that it is a save game data corruption which they can't recover. They asked me to create a new live account and see if that worked which it does but of course I start with 0 calories. Now they've asked if I have any downloadable content and if so to delete it from my hard disk and see if that helps. Surely this means I'll lose the cardio boxng platinum and bollywood which I paid for or will I be able to redownload these?

[Twister65]

Originally posted by Meryleleanor:
I have been having email correspondence with Ubisoft support who tell me that it is a save game data corruption which they can't recover. They asked me to create a new live account and see if that worked which it does but of course I start with 0 calories. Now they've asked if I have any downloadable content and if so to delete it from my hard disk and see if that helps. Surely this means I'll lose the cardio boxng platinum and bollywood which I paid for or will I be able to redownload these?

Corrupt save data? Man, that's gonna suck if I have to start over. It seems odd that it would be corrupt save data with so many people having the same problem, and if it is indeed that, then that's a pretty serious bug.

You should be able to re-download anything you purchased from the Xbox Live Marketplace by going to download history under your profile. You do need to use the same account to download it though.

[Meryleleanor]

I did as they asked and deleted the downloadable content. Went back into the game and did a gym game, exited out and went back in and, no surprise, the calorie count had reset to my previous score. Now I assume I have to work through the cardio boxing and Bollywood sessions once more!

[Lumiss1979]

Just to add here, about 300 calories added to my dashboard and total but not to the monthly even tally. It was Cardio Gold entire workout X 3. I just didn't get credit for it. Stinks because I am slipping in the rankings!

[XtianHawk]

Ugh, I started having this problem since Monday that just pasted! My calorie count on your shape center shows I've burned 14006, but whenever I start playing YSFE it shows 13749 which was my calorie count before Monday! I've read this thread and it's been goin on since January! I would hate to start from SCRATCH! WHEN THE HECK IS UBISOFT GONNA FIX THIS BUG?! I'm starting not to feel motivated anymore http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

[Twister65]

Originally posted by XtianHawk:
Ugh, I started having this problem since Monday that just pasted! My calorie count on your shape center shows I've burned 14006, but whenever I start playing YSFE it shows 13749 which was my calorie count before Monday! I've read this thread and it's been goin on since January! I would hate to start from SCRATCH! WHEN THE HECK IS UBISOFT GONNA FIX THIS BUG?! I'm starting not to feel motivated anymore http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

I'm already at that point. I didn't think it would bother me that much, even when taking into consideration all of the other issues that still aren't addressed, but not seeing progress within the game has eliminated any desire to play it again. I haven't touched it in over a week now. Thankfully the weather has been nice, so I've been doing more cycling. Granted I can't see a calorie count, but the scenery is much nicer and it burns about twice as many calories. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Scott

[PriusGuy2004]

I've been in communication with Jason from Ubi tech support a couple times this past week to report the issues we're all talking about, and I've been pretty much getting the typical response (disappointing to say the least):

(6/13/2011, 4:29 p.m.) Thank you for reporting this issue. I have sent this along through the appropriate channels for processing. If this issue is resolved, the solution will appear on the support section of our website.

(6/14/2011, 1:49 p.m.) As indicated previously, this is a known issue that the developers are currently investigating. As soon as any additional information becomes available, it will be placed in the game's forums and in our FAQ. Thank you for your understanding in this matter.

[Franco De Paw]

Another Raises his hand. My console quit saving Calories (and sessions complete) a week ago... (right at 30,000 calories), YS Center is fine.

I was sort of dealing with it as I see online is ok, but seeing I have 5 more gunnar sessions, every time I do one is starting to bother me.

Must be the Game save on the console isn't being updated... I have actually gone in and changed my save device hoping that it would write whatever was there to the new file...did a session (next day) and no joy... http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

[Gypsy816]

Sorry to hear that this is still and issue! http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif I'll see what I can find out.

[Euler13]

Originally posted by Gypsy816:
Sorry to hear that this is still and issue! http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif I'll see what I can find out.
You are joking!? Neither you nor Ubisoft have ever got back to us with an official response. It's six months now, yet the only thing we're likely to hear is the ringing of the cash registers as the next version is released.

[Gypsy816]

I understand this is a frustrating issue that keeps rearing it's ugly head but the best that can be done right now is for me to report on it and wait to hear back. Hopefully I'll also get some more info on the next installment too. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[jgh33jgh]

Add me to the growing list of people who are frustrated with this bug. I know that the exercise is what's important, but it's frustrating to not have my progress counted and to start over every time. According to the date this thread stared, it has been going on for some people for a long time. My problem started a couple weeks ago. This should be fixed by now.

[Edevolve]

Add me to the growing list of people who are frustrated with this bug. edevolve! Just when I was going to try to win the July competition! I don't thimk I'll be buying the new one unless this is fixed!

[Euler13]

Hi edevolve,

I wish I could say that I was chomping at your heels, but even though you're number 1 in the UK and I'm number 2, you are 30000 ahead of me!

If your bug is anything like the rest of us then at least the website keeps updating. It's just your Xbox that stops keeping track of your progress.

I'm not sure if they've fixed it yet, but what we found when they finally got the website working was that the total was everything except your last session. So if you finish with, say, a virtual smash (I burn about 9 Calories) then the other sessions are included in your total immediately when you visit the website. Having said that, because it completely stops updating everything on your Xbox you will begin to get annoyed when you select virtual smash and she says, "Hey, we haven't broken any bricks in a long time." "What about last night you stupid @#!_%?" I usually yell at the screen.

As for fixing the bug... it started in February (mine started at the end of March) so it is highly unlikely it will ever be fixed now. The worst part is that in all this time we've not had a single official response from Ubisoft offering either an apology or providing any indication if they are working on fixing it or they are just unable to fix it.

Also given the number of people who have invested so much time into the game, and to whom they should owe the greatest measure of courtesy, it is beyond acceptable.

Gypsy if you are listening please pass on that we as a community are entirely dissatisfied with their handling and would like someone who represents Ubisoft to make an official statement. If nothing else, what assurances do they have that the next version won't suffer the same bugs?

[Twister65]

For me, this bug is the deciding factor on whether or not I purchase the next version of YSFE.

I can deal with the other things, like the game saying I'm not in sync with the instructor when I am. I've been putting up with that since day one. It's annoying, but not a deal breaker for me.

Like many, I've invested a lot of time in my progress and I want to see that progress in the game and online and I want them in sync.

It doesn't seem to matter which exercise I end my session with. None of the progress gained in that session is saved in the game. It is saved on the site, but that's not good enough. What happens when the site is no longer maintained/updated?

If this bug is not fixed for this version of the game, then I have no confidence in the next version. I won't invest any time in another version of the game only see my progress grind to a halt in the game. Maybe it should be renamed YSFE "Groundhog Day" Edition. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

It's been almost a month since I last launched the game because there is no incentive to do so anymore. Thankfully it's summer and I can get my workouts elsewhere, but it would be nice to have YSFE to fall back on when the weather sucks.

Scott

[Meryleleanor]

As this problem seems not to be resolved or nowhere in the process of being looked at, I will also not be buying the new version when it comes out. My on line total is now updating although it lost over 3000 calories somewhere. The worry is that if something happens to the website then there is no incentive to carry on. I keep my own total so I can see how much I'm doing but it is so frustrating not to have the program and website in sync. I agree that it is annoying that Ubisoft does not acknowledge that there is a problem at least!

[Gypsy816]

Originally posted by euler_13:
Gypsy if you are listening please pass on that we as a community are entirely dissatisfied with their handling and would like someone who represents Ubisoft to make an official statement. If nothing else, what assurances do they have that the next version won't suffer the same bugs?

Everything you all have posted has been passed along, as always. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[Euler13]

So when are we getting the official response?

Please explain how this works...

Either you pass on the information, they respond, but you don't tell us, or, you pass on the information, and they simply never reply.

Are you honestly saying in all this time that you haven't received a single response from them? How do you know that your information is being received? Do you get an automated reply: "Thank you for passing on the information. We will get back to you," but they never do get back?

This bug is six months old and no one at Ubisoft has shown the slightest degree of courtesy.

[Gypsy816]

As soon as I receive updates or new information, it is always posted in the forums.

[Euler13]

If you post everything then what has been their response? Words of encouragement: "Please convey our deepest apologies to the community. Let them know that we are working tirelessly to resolve this matter and we will keep you updated with our progress"? Or silence? If you do relay new information to us then clearly it is the latter. That is very disappointing!

Have you actually said to them, "The community is very frustrated with your apparent indifference to this serious bug and as a matter of courtesy they expect an official response and regular updates"?

This is what we have been saying, and this is what they seem to be continually ignoring.

[Meryleleanor]

Thanks for putting this so succinctly. We need to see that Ubisoft are providing some sort of response to this problem.

[angiecis]

count me in as one more of the dissapointed fans of YSFE that suffered with this bug. It's two weeks now that my calories aren't saved. After reading this, I'll start over but this is extremely frustrating and a shame that Ubisoft is more occupied working on 2012 version than solving this issue.

so sad... http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

[Franco De Paw]

Still no word on this bug? Bummer. It was reported many months ago. I loved YS:FE as it got me excited about exercise after years of not doing much at all. I played it nearly everyday since launch, I lost 35lbs (just using YS:FE no diet considerations at all). Then the bug hit me...

Between the dismal YS Dashboard Site (how hard is it to link a FB button or remove it if it don't work) and the game not tracking my stats properly (without word that it is even being looked)...I have jumped ship. Now, I will say that new fitness game is not without bugs... the differnce is communication between the Devs and the Community. They are telling us what they are doing and what to expect. That's all I ask. To be informed.

I take lack of communication here to mean this will never be resolved for this version. And if, Release a game in Nov. and announce a new version in June of the next year is a sign of things to come...It is going to be a hard sell to get me to upgrade. I'll buy DLC forever but not upgrade to fix bugs.

Like I say, I owe quite a bit to YS:FE but the frustration will cause me to not be an early adopter of YS 2012 which in this genre prolly means I won't go there.

My Bad: Looks like they are fixing the Dashboard now...FB Now works.

[Euler13]

Originally posted by FrancoDePaw:
Between the dismal YS Dashboard Site (how hard is it to link a FB button or remove it if it don't work) and the game not tracking my stats properly (without word that it is even being looked)...I have jumped ship.
Out of interest, which game have you switched to? How does it compare?

[Franco De Paw]

Originally posted by euler_13:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by FrancoDePaw:
Between the dismal YS Dashboard Site (how hard is it to link a FB button or remove it if it don't work) and the game not tracking my stats properly (without word that it is even being looked)...I have jumped ship.
Out of interest, which game have you switched to? How does it compare? </div></BLOCKQUOTE>

I picked up UFC Personal Trainer... It is really not fair to compare it to the first YS:FE as this is a second generation fitness game and they threw some stuff in there. I imagine YS:FE 2012 will be similar but this is a whole different animal than the original.

This is a tough program, again it is second gen so there is a lot of floor work. Routines that I remember from the Marines. One seems to be all Cardio, this one is "feel the burn quickly" exercises. One is bright and cheery, the other in a gym environment. PT really let's me take my aggressions out with activities it provides.

The exercises are taking me down a different path. Which is ok because I am all cardio'd out. http://forums.ubi.com/images/smilies/16x16_smiley-happy.gif

but as I mentioned, it is not without issue. Annoying dialog during warm up/cool down, and it has it's own save data issues.

We'll have to see about YS:FE 2012, maybe pick it up for the wife...but she has been doing this one too.

[nightm4re3]

Same bug here.
So that makes 101 users complaining.
Come on, that's getting ridiculous.
Fix it please!

[PhinFan66]

Chalk me up as one more user that will not purchase the new version when the old one is not being fixed properly.

[theinsane0710]

Man I thought this wouldn't happen to me but it did! I stayed short to 35000 calories! http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif we can say for sure that we won't get a solution for this being about a month of the new game release...

Shame on you Ubisoft, shame on you http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

[loudmouthman]

With only 3 sessions left in the G-Series Fitness Toned Body routine and I noticed no amount of progress was happening after a few days. I just discovered today that whilst my scores are updated on the site the Xbox thinks I still have another 3 sessions to go despite , completing ( and finishing ) a session and have it roll down to 2 sessions left. This means I cannot correctly end the G-Series routine or collect the achievement ( its a first world problem I am sure I can live with ) but it would be nice to return to the game on the same day and see the calories I burnt in the morning still registered in the evening.

Here is to hoping we see some progress.

[Twister65]

We've been hoping for a long time...

[Con102610]

This is also the problem I have, the differnce is I have made it to the achievemnt of 9000 calories burned, but the next time i play it resets to the number it has been stuck on for weeks of 8239. I do not know what to do or how to solve and fix this problem. and words of advice??

[Euler13]

Originally posted by Con102610:
I do not know what to do or how to solve and fix this problem.
If only Ubishaft were so honest!

Sorry to say, but this bug has been known about since February and, we are told, reported on to the developers. Since then and the subsequent ten pages of, "Add me to the list..." we have not had a single word from them.

Advice...

I don't know if you use the website: http://yourshapecenter.us.ubi.com/dashboard? Although your Xbox will no longer track your calories, if you are connected to Xbox Live then the website will keep a running total. However, this will not help you get the 10K calorie achievement. If you're desperate to get that then you can cheat: set your weight to the maximum (I think it's about 400lbs) and do about 5 full gold Cardio Boxing routines. You'll get about 400 calories per 15 minute session if you're active. In fact you don't need to actually do the routines as long as you're moving in front of the sensor - the percentage scores do not contribute in any way at all to the calorie count.

[Twister65]

It's unfortunate for Ubisoft that they didn't fix this. If they had, I would be buying the new version. However, seeing as how they didn't, I have zero trust in them and the new version.

Such a great game too, only to be tarnished by poor business practices.

[OPlebe]

I will not be buying the 2012 version due to this bug and the absolutly execrable customer service I received from online technical support. However, I am curious to know if the new version suffers from the same bug or not.

[Oblong2007]

Add me to the list of users who initially really liked YS1, despite it's minor problems, only to be completely enraged by the calorie count bug and their complete lack of response to the issue.

No way, no how will UBI ever get one red cent out of me until they have felt the pain of what crappy customer service reaps. EA SPORTS Active 2.0 is light years ahead of this crap software anyways (warmup/cooldown, customizable, weights, heart monitoring, PATCHES based on user requests, etc).

Hope you UBI people lose a ton of customers and money thanks to how you treated users the last go round.

[dkervin2011]

I am having the same problem too! Glad to see I am not alone.

[trifid73]

OK, so I got the first patch last night (that enabled the new DLC) and suddenly my calories burned for run the world are cut in half http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

In the PR/GA release of the software the calories burned while using the "run the world segment" were in line with what I would expect based on many different calorie burned calculations. For example, when completing all the London races, I would have burned between 270 and 310 calories depending on my sustained rate of speed.

After updating to the latest patch level released on December 14th (that enabled the first wave of DLC) the calories burned for the same run half been cut in half (even though I beat my best time), and are not accurate. I only burned ~140 calories for the same run.

I opened a support ticket and they responded with a from response indicating my question was

"related to general gameplay hints and tips that is either covered in the manual, or is available via another source such as the Ubisoft forums" http://forums.ubi.com/images/smilies/compsmash.gif

Did anyone else see this problem after applying the patch???

[VolwrathIus]

Originally posted by trifid73:
OK, so I got the first patch last night (that enabled the new DLC) and suddenly my calories burned for run the world are cut in half http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

In the PR/GA release of the software the calories burned while using the "run the world segment" were in line with what I would expect based on many different calorie burned calculations. For example, when completing all the London races, I would have burned between 270 and 310 calories depending on my sustained rate of speed.

After updating to the latest patch level released on December 14th (that enabled the first wave of DLC) the calories burned for the same run half been cut in half (even though I beat my best time), and are not accurate. I only burned ~140 calories for the same run.

I opened a support ticket and they responded with a from response indicating my question was

"related to general gameplay hints and tips that is either covered in the manual, or is available via another source such as the Ubisoft forums" http://forums.ubi.com/images/smilies/compsmash.gif

Did anyone else see this problem after applying the patch???

Yes I have the exact same problems. I think they decreased calories by about half, when they were pretty spot on before. Thats kind of disconcerting. Instead of fixing the areas where they have calorie deficiencies they create more issues.

[jim_struth]

Hey,

I've experienced the same problems, but only for some of the exercises. The biggest change for me was in jump rope on hard, which dropped the number of calories burnt by 50%.

I know that these figures are only ever going to be a guide, but it's disencouraging to see the figures drop between identical workouts, and it makes me wonder about the value of having a calorie count at all in this software.

How are we supposed to judge even approximate figures when Ubisoft's patches keep changing them at all, let alone so wildly?

[Euler13]

It's quite amusing how the title of the thread fits the current issue. This thread was started originally to address the bug in the last version whereby after a random period of time your Xbox would no longer update the total calories you burned. Each time you returned it would have gone back to the total at the end of the previous session. Since it was reported in February 2011 the number of reports continued to increase, but Ubishaft never once addressed the problem or provided a fix. Many of us faithful users of the previous version (for example I used it for at least 20-30 minutes a day 3-4 times a week since I got it) were extremely frustrated that they did not resolve that bug and were even more disappointed that there was not a single official response to the numerous requests for some feedback. Needless to say we were deeply suspicious about how they would operate this time round and already had extremely low expectations, which, sadly, so far they have failed to meet.

There are hundreds of customers out in the real world like me who use a "game" like this seriously and on a regular basis. However, it only takes a short time for even a novice to spot the obvious problems. The question has to be, "Did they employ anyone to test this out?" And if so then I wonder if they ignored their feedback as much as they continue to ignore ours?

[jim_struth]

Ubisoft do have something of a bad rep for providing fixes for buggy games, with Splinter Cell: Double Agent being a notorious case. It's astounding that they don't seem to care... and perhaps more so that people stick with them.

I do enjoy some of their software greatly, but they don't seem to want to fix bugs after they've taken your cash, which leaves a sour taste in many a person's mouth.

[trifid73]

Originally posted by trifid73:
OK, so I got the first patch last night (that enabled the new DLC) and suddenly my calories burned for run the world are cut in half http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

In the PR/GA release of the software the calories burned while using the "run the world segment" were in line with what I would expect based on many different calorie burned calculations. For example, when completing all the London races, I would have burned between 270 and 310 calories depending on my sustained rate of speed.

After updating to the latest patch level released on December 14th (that enabled the first wave of DLC) the calories burned for the same run half been cut in half (even though I beat my best time), and are not accurate. I only burned ~140 calories for the same run.

I opened a support ticket and they responded with a from response indicating my question was

"related to general gameplay hints and tips that is either covered in the manual, or is available via another source such as the Ubisoft forums" http://forums.ubi.com/images/smilies/compsmash.gif

Did anyone else see this problem after applying the patch???

Ok, so we got another patch today and I thought, just for a second, that they may have fixed the problem with the first patch - nope, they made it worse http://forums.ubi.com/images/smilies/disagree.gif

The calories got cut in half AGAIN - so now I burn 65 calories for the same run that I burned 150 last week and 300 in the initial release.

Way to go ubisoft - your support sucks, you ignore your own forums and support tickets, so the only option left is for us to sit and stew - and probably consider not buying any DLC (why bother) and maybe never buy another ubisoft product.

[Euler13]

Calling Ubi-Mush, or whoever is supposed to be watching this forum?

This has become ridiculous! You need to urgently get an official response from the developers. Not only have they ignored the numerous concerns about the calorie count being too low they "fixed" the game by going in the exact opposite direction making it even lower AND they are still ignoring their customers by not provided some kind of statement on their OFFICIAL forums.

[trifid73]

Originally posted by trifid73:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by trifid73:
OK, so I got the first patch last night (that enabled the new DLC) and suddenly my calories burned for run the world are cut in half http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

In the PR/GA release of the software the calories burned while using the "run the world segment" were in line with what I would expect based on many different calorie burned calculations. For example, when completing all the London races, I would have burned between 270 and 310 calories depending on my sustained rate of speed.

After updating to the latest patch level released on December 14th (that enabled the first wave of DLC) the calories burned for the same run half been cut in half (even though I beat my best time), and are not accurate. I only burned ~140 calories for the same run.

I opened a support ticket and they responded with a from response indicating my question was

"related to general gameplay hints and tips that is either covered in the manual, or is available via another source such as the Ubisoft forums" http://forums.ubi.com/images/smilies/compsmash.gif

Did anyone else see this problem after applying the patch???

Ok, so we got another patch today and I thought, just for a second, that they may have fixed the problem with the first patch - nope, they made it worse http://forums.ubi.com/images/smilies/disagree.gif

The calories got cut in half AGAIN - so now I burn 65 calories for the same run that I burned 150 last week and 300 in the initial release.

Way to go ubisoft - your support sucks, you ignore your own forums and support tickets, so the only option left is for us to sit and stew - and probably consider not buying any DLC (why bother) and maybe never buy another ubisoft product. </div></BLOCKQUOTE>

Thanks to NanoParticle in this other thread http://forums.ubi.com/eve/foru...1026098/m/5051016179 (http://forums.ubi.com/eve/forums/a/tpc/f/5691026098/m/5051016179) I see that the last patch added a profile to the menu where you can once again set your weight and height.

Once I set that the numbers improved, my London run was calculated at 205 calories. This is still lower than it was in the initial release (I was getting 280 cals) but is still much better than the first patch.

You'd think Ubisoft would want to point out such an important feature - but I guess they don't want to distract us from the all important DLC...

[giantflyingeel]

my console stopped saving my progress once i reached 17459 calories lost. my profile on ubisoft /yourshape stopped saving my progress at 17760 calories lost. i ended up deleting the file and starting all over. pisses me off.

[AuntieParticle]

Are you using the oringinal Kinect YSFE? This is a problem that has effected lots of people on the original game. I ended up doing the same thing you did with restarting my saved game. But now I'm using YSFE 2012 and so far it hasn't had that problem.