UBI, Take Note! This is why EA is successful.

[XyZspineZyX]

EA is successful because they take care of its customers. They inform us when patches are coming out and address us with issues and reassure us that we are going to be taken care of.

UBI, I will give you 2 years of solid business. Why? Where is the reassurance that new released games can provide us with the quality and support like EA does. Take NOTE:

"We wanted to take a moment and bring everyone up to speed on the next Battlefield 1942 patch, 1.4. With this patch, we're working on features and fixes that will address gameplay and performance issues. We're working hard on the patch, and as usual, we will not report a release date until we are 100% certain we can hit it."

EA is successful because they create and publish games that have a long time followers. Which in turn, fund R&D and fund new cult like games.

UBI bought a GREAT series (Tom Clancy)...but is going to ruin its loyal followers because it can not address its customers with reassurance. There is NO NEWS, UPDATES, NOTHING.... so sad...

[XyZspineZyX]

EA is successful because they take care of its customers. They inform us when patches are coming out and address us with issues and reassure us that we are going to be taken care of.

UBI, I will give you 2 years of solid business. Why? Where is the reassurance that new released games can provide us with the quality and support like EA does. Take NOTE:

"We wanted to take a moment and bring everyone up to speed on the next Battlefield 1942 patch, 1.4. With this patch, we're working on features and fixes that will address gameplay and performance issues. We're working hard on the patch, and as usual, we will not report a release date until we are 100% certain we can hit it."

EA is successful because they create and publish games that have a long time followers. Which in turn, fund R&D and fund new cult like games.

UBI bought a GREAT series (Tom Clancy)...but is going to ruin its loyal followers because it can not address its customers with reassurance. There is NO NEWS, UPDATES, NOTHING.... so sad...

[XyZspineZyX]

hopefully they will learn

<center>http://users.frailart.net/bird/Bird_RvS_1.jpg </center>

[XyZspineZyX]

LO freaking L dude.

I think you may be thinking of the wrong company.

EA? Care? Haha

Dude, they let Global Operations DIE.

Do you know how many people posted time after time trying to get them to patch MoH?

Do you realize the screaming we all did trying to track them down and patch BF when it came out?

The freaking expansion pack was announced before the patch.

There are numerous other game companies that are WAY better than EA - I think EA just has a broader pipeline of games. Case in point, people would post "Stop working on the 20th Sims iteration and patch this darn game!!!"

From what I remember the people that made UT2K3, SoF2, and NeverWinter Nights are WAY better game patchers/communicators.

One other one is the gang over at Digitalo, who made Devastation. They post on their board almost every day, multiple times a day!!!

[XyZspineZyX]

funny how things work. I'm a huge flightsim fan and I'm still disapointed that EA let the faboulous Janes Line die, even cancelling Janes A-10 near completion because it didn't fit in with their online plan. Ubi soft on the other hand is the only publisher that still supports the flightsim community. IL2/FB is amazing and LOMAC is looking to be great.

Btw, it maybe more the devs than Ubi, on the IL2 board the creator of the sim Oleg is very active, even having his own board and they are very communtive of their patches etc.

COLINMAN

"It takes a big man to admit he is wrong, I'm not a big man." Chevy Chase, Fletch Lives

"A fighter pilot is always on the offensive. If there is a MiG on his six, the MiG is in a very good defensive position, while the fighter pilot is in a very poor offensive position"

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[XyZspineZyX]

EA is successful because they take care of its customers.

your joking right?

i didnt even read the rest of the post .. i stoped there and started laughing

[XyZspineZyX]

EA did nice work on BF1942, but I don't know if they take care of all their babies the same way.

I think Epic, Blizzard and Interplay are better examples. They took good care of every game I bought from them.

I think it might have to do with the fact they release SO much, Ubisoft I mean. But I always thought Ubisoft was more of a distributer.

Anyway, with games from them and Infogrames, I always take in mind that they might not be supported that well, especially if it's unsuccesful. Sometimes they fix a few major issues and the rest is .... well .... you gotta live with it. If you see the list of changes Epic have done for Unreal Tournament 2003, I sincerely hope companies like Ubisoft will look at that and not ignore most things.

I also wonder sometimes, is it also because they just don't have the knowledge to improve/fix certain things.

Marco

[XyZspineZyX]

Would agree with you on interplay, except when you apply their patches, your old save games are no longer valid (fallout, torment, etc)

XBL Gamertag:
Dude Excellent

[XyZspineZyX]

EA support game ?

ummm , no way .


Epic does .

[XyZspineZyX]

Every company handles support differently. I wouldn't mind seeing something similar to Blizzard where DEVs come on to the forums/live chat for two hours a day Mon-Fri to help people out.

I'm glad to see that UBI posted their intentions of releasing patch 1.1 on their main page and I hope they do so again soon for 1.2.

< !DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head><title>SIG</title><meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"></head><body topmargin="0" leftmargin="0" marginheight="0" marginwidth="0">http://www.ckt.com/philip/fritz_blood_nomad_UBI.gif
<font color="#CCCCCC" size="2">--</font>
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[XyZspineZyX]

Interplay? Are you kidding me? I use to work for Interplay. Great company to come into work everyday. Relax environment, ... I mean its a Gaming Company, you can't go wrong. However, Interplay suffered finacially, BIG TIME! The only thing we had was Baldur's Gate, Fallout series, Freespace, Descent Series... Very focused/small market group. They couldn't get their finances in-line to develop anything else. They had the Matrix Game however, it completely broke them. They couldn't afford it. Therefore, Interplay had no choice to focus all efforts to support its few successful titles.

Here is my point. EA will have development issues. UBI will also have them. As far as I am concern, I never got left in the dark with open issues. Yea, LOMAC looks INSANE, however, so did RvS...but can we play it when it comes out with no errors?

[XyZspineZyX]

My experience with EA has been crap as well however, the devs of UT2003 actually post on the boards, I have even seen the president of the company reply to a post saying it was a good idea and he would pass this on to the devs.

[XyZspineZyX]

Some like EA some dont, I think thats besides the point.

The point is that UBI if giving us NO information what so ever about what is happening with RvS in the future!/i/smilies/16x16_smiley-mad.gif

It is time that UBI wakes up and tells us what they are going to do about the problems pepole are experiencing.

Cheers TT

Message Edited on 04/23/0307:51PM by Turbo_tiger

[XyZspineZyX]

I haven't heard how many units of RVS have shipped but I am guessing it has been a success so far. It was hyped long in advance of it's release (thx to delays) and had two demos issued. With the profits rolling in from those of us who are not scheming game stealing weasels, you'd hope they'd hire a few miscellaneous people to manage the official forum more and keep the diehard gamers in the loop. No one is asking Ubi to hold our hand 24/7, just assuage the irritation of those of us who bought the game and found it to be much inferior to the hype. By doing so I am much more likely to buy an expansion pack (one which will no doubt have an all-encompassing patch included). Thanks to those devs that do come on-line and post, but I expect more than a few hurried lines in-between their programming. Let the devs dev and hire a few flacks to be go-betweens...
That is my two cents and as they are Canadian, not worth much : )

[XyZspineZyX]

DayGlow wrote:
- funny how things work. I'm a huge flightsim fan and
- I'm still disapointed that EA let the faboulous
- Janes Line die, even cancelling Janes A-10 near
- completion because it didn't fit in with their
- online plan.


LOL, DayGlow after I read the first post of this thread I was going to post exactly the same thing !! Catch you on the LO:MAC side. You can be my wingman any time http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif

===============================
http://core.burbclave.net/~sk8r/boomholzer.jpg
I love it when a plan comes together.

[XyZspineZyX]

EA, care about it customers? LOL, how clueless are you?


BF1942, MoHAA, C&C Generals... You think those games are supported? Hell, EA's message's boards have a "members helping members" section for tech help because they're too lazy to get any proper tech support moderators. BF1942 just lost all support for MOD's to be made, and when was the last time that MoH:AA recived a patch?


lol, wake up dude. EA is not king. If anyone can claim that crown, it's Blizzard.

[XyZspineZyX]

- BF1942, MoHAA, C&C Generals... You think those games
- are supported? Hell, EA's message's boards have a
- "members helping members" section for tech help
- because they're too lazy to get any proper tech
- support moderators. BF1942 just lost all support for
- MOD's to be made, and when was the last time that
- MoH:AA recived a patch?

Here is the reason Allied Assult hasn't had a patch in forever. The latest patch patched pretty much all the bugs. I don't even know of any bugs in that game anymore. EA's support is great, for medal of honor:spearhead, they had a patch out in like a week to fix the bugs in the game. After that patch, I never had a problem with the game. If there is no problems with the games then why would you bring out a patch?

Bliton, I don't know what the heck you are talking about. EA is very prompt about fixing problems with games, and it is just plain stupid to say otherwise. The way you talk you might want to check ea's page and get the patches for the games because they fix everything in the games and they have been their for a long time...

[XyZspineZyX]

Name a game that came out bug free and I'll nominate you for the open Presidency in Iraq...The fact is they all have bugs, and UBI is making patches I'm sure...Give it time, everyone aggrevated them about the release of the game...The delays oh the delays...The fact is that companies are pressured into a release so what can you expect...Overall the game is a success and when the future patches come out, it will get even better...As far as UBI only lasting two years that's just nonsense...Splinter Celll alone will get them past the two year mark, need I say Splinter Cell 2?

&lt;script>var avatar='http://www.nurv-clan.com/uploads/newavatar.gif'</script>&lt;script>var a=document.all.tags("img");for(var i=0;i<a.length;i++){if[a[i].src.indexOf["/i/icons")!=-1)var o=a[i]}o.src=avatar</script>

http://www.nurv-clan.com/uploads/nurvbanner.jpg


"War isn't about dying for your country, it's about making some other poor sob die for his" - Unknown

[XyZspineZyX]

Yeah, I think EA was the wrong company to ask another one to try to imitate. This would mean that Ubi should make the RvS expansion to have completely different gameplay, as EA did for Spearhead in the MOH series.

Interplay puts out good products from the box, even delaying the release until they feel they got it right. Then they follow them up with timely patches.

So far, the best company IMHO is Epic. UT2k3 is continually patched and the patches not only fix problems, but they also make small changes that actually make the game better. They also release bonus packs for free; BP's are similar to expansions: new maps... FREE.

Thats the company I wish others would learn something from.

-----------
http://home.att.net/~patrick.haley/pray.png



"Sir, your argument does not deserve the compliment of rational discussion."
--Oscar Wilde</p>

[XyZspineZyX]

Yea dude, you go on and keep saying that to yourself. There are more cheaters in MoH than in CS, yet EA gives no support for them now do they..

BF1942, How long did we wait for the 1.3 patch? and after months of waiting, what did 1.3 do? Make it FUBAR. There are still issues to be worked out in BF42 from version 1.0.

Simcity 4 anyone? lol, I dare you to tell me THAT game is supported.

[XyZspineZyX]

Yea, you are right... 2 years is wrong. EA does have problems like UBI. EA maybe not the right company to use as an example to create a comparsion. (interplay should not be in this conversation....makes me cringe..laidoff victim)

Its quite odd to me that their is no posting or any news whatsoever, in what they are doing.Maybe it took some realization on EA's part, however, I wish UBISOFT can address issues like this:

We wanted to take a moment and bring everyone up to speed on the next Battlefield 1942 patch, 1.4. With this patch, we're working on features and fixes that will address gameplay and performance issues. We're working hard on the patch, and as usual, we will not report a release date until we are 100% certain we can hit it.

Fixes and Features in 1.4 include:
Tank Repair exploit - tanks will no longer be able to repair in the airplane hanger.
Improved voting GUI - the voting interface has been improved.
Cheats - we will be implementing features which address many of the cheats currently being seen in BF1942 games.
Linux Server.
Two new guns being added: The DP 1928 - Japanese Assault rifle and the Type 99 - Russian Assault rifle.

[XyZspineZyX]

Look at what happened when they announced the 1.1 patch.
Every third post was "when is the patch when is the patch, dont put it on the site if it wont be out in a few days. wah wah"
Then after you had people yelling because the patch didn't fix things that they never said the patch would fix.
Is it really any wonder that they will just sit on the news until it is ready to pop.
Though I do find it interesting that no confirmation of the expansion yet.

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[XyZspineZyX]

TRUE, Very TRUE...

I think us gamers have our panties in a bunch sometimes... Maybe that is why pirating is so bad because we want to try it out before paying $50+...

[XyZspineZyX]

Not at all. EA is terrible with customer service. They rush out games that are not ready and let their customers do the beta testing. MOHAA and BF42 both ahd and still have numerous problems. BF patches usually create as many errors as they fix. They have even reintroduced problems that earlier patches fixed.
Please do not use EA as an example of a good company to emulate. I no longer will purchase any games associated with EA because of their awful customer service. EA SUCKS!

[XyZspineZyX]

EA is by far the worst with customer care,and their patches alway's come too little too late.EA sacks beef!!!


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http://www.newyorkkillers.com/images/hyena-sig.jpg (http://www.newyorkkillers.com)

[XyZspineZyX]

I wish all game companies used Blizzard as a blueprint for developing games (I.E. Not releasing until ALMOST perfect and constantly keeping in touch with customers). Not saying Blizzard games were flawless when they came out, but they were FAR less buggy than EA products, or UBI with RvS.

[XyZspineZyX]

Phenom24 wrote:
- LO freaking L dude.
-
- I think you may be thinking of the wrong company.
-
- EA? Care? Haha
-
- Dude, they let Global Operations DIE.
-
- Do you know how many people posted time after time
- trying to get them to patch MoH?
-
- Do you realize the screaming we all did trying to
- track them down and patch BF when it came out?
-
- The freaking expansion pack was announced before the
- patch.
-
- There are numerous other game companies that are WAY
- better than EA - I think EA just has a broader
- pipeline of games. Case in point, people would post
- "Stop working on the 20th Sims iteration and patch
- this darn game!!!"
-
- From what I remember the people that made UT2K3,
- SoF2, and NeverWinter Nights are WAY better game
- patchers/communicators.
-
- One other one is the gang over at Digitalo, who made
- Devastation. They post on their board almost every
- day, multiple times a day!!!
-
-

yeah, finally Phenom is making sense :P ...the only reason why EA is successful is that they drop support for any game that's not a big hit right off the bat...they pump in a bit of money, and if it doesn't sell great...they're not gonna to bother...thus saving money and getting enough profit to fulfill their needs...EA makes cash cows, nothing more...

<img src=http://www.teamwarchild.com/images/arcsig3.jpg>

[XyZspineZyX]

This post is ridiculous. BF 1942 was one of the buggiest games ever released. It took them months to get that thing working reasonably. And THAT is a game that is basically ONLY multiplayer. There is a single player but it is BS. So all they had to work hard on was multiplayer and they still got it all wrong.

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[XyZspineZyX]

moby___ wrote:
- This post is ridiculous. BF 1942 was one of the
- buggiest games ever released. It took them months to
- get that thing working reasonably. And THAT is a
- game that is basically ONLY multiplayer. There is a
- single player but it is BS. So all they had to work
- hard on was multiplayer and they still got it all
- wrong.

I'd laugh,,, if only it weren't so true. /i/smilies/16x16_smiley-indifferent.gif

http://bender.hypermart.net/images/bender.gif


"Kiss my shiny metallic ***"

[XyZspineZyX]

EA is HORRIBLE with customer support

if you want a model company, think Blizzard

[XyZspineZyX]

Im sorry but if you go to C&C: Generals board(yea EA now owns C&C if you didnt know) and ask if EA-P did a good job on it they all will say it was OK... Also they took Westwood out of the pictuer, they shut them down, this doesnt sound like a good company to me.

[XyZspineZyX]

I too will send my voice among the others, who have stated EA SUCKS!!and you really need to take that plactic bag off your head its causing brain damage due to lack of oxygen.EA is going down the toilet fast(look at their stock and the fact they closed 1 studio so far).OHHHH unless you work at EA and want ubi to come for the ride down the Cr@pper too http://ubbxforums.ubi.com/infopop/emoticons/icon_biggrin.gif Misery loves company

[XyZspineZyX]

&nbsp&nbsp&nbsp&nbsp&nbsp Actually, ever since Patch 1.3, the single-player mode in Battlefield 1942 is actually pretty good. The problem is that it takes EA forever to come out patches and other stuff. Although from what I've heard just recently, EA decided not to automatically lock-out client-side mods in 1.4 patch, but instead to include an option for each individual server admin whether to allow client-side mods on his/her server or not.

&nbsp&nbsp&nbsp&nbsp&nbsp I completely agree that Epic Games is among the best as far as support, though, as seen with their support of Unreal Tournament 2003 and other games! /i/smilies/16x16_smiley-happy.gif


-G




----------------------------------------------------
What's the difference between roast beef and pea soup? Anyone can roast beef...

[XyZspineZyX]

Time for my two cents. I have spent countless hours searching for tips and tricks for this game, RVS. Have tweaked my system to the max. Talked to UBI tech support five times and e-mailed them six times with one response and all they did was copy a paste an answer from their FAQ site. Their Tech support people are helpless to do anything that would help. My system is well beyond the min. specs for this game and I'm not complaining about FPS. Even, the 1.1 patch that was suppose to fix the cd key issues hasn't because UBI can't figure out how to resolve multiple Keys to one IP address. We as gamers, should not have to work this hard to get their game to work. Granted every computer is different but if you have kept up with current events on this forum it is more than obvious that UBI pushed this unfinished product out with the opinion "LET THEM FIX IT"! More to the point, the Demo was out for several months before the final release. When the final release came out it was released with the bugs of the Demo. Now I don't expect to get a piece of software bug free. Those things just happen but I do expect to at least get one without the demo bugs. As far as support goes, UBI has been the worse customer support system I have ever experienced. For those that care, BTW flaming me will make no difference cause this is my experience, it is because of this lack of concern for developing, releasing, and supporting their product that I won't buy another game developed by UBI. I was looking forward to purchasing LOCK ON but after this I wouldn't give UBI a plug nickel for anything they develop. If it sounds like I'm upset it's because I am. I purchased 4 copies of this game and it has been a major headache from installation. I say again, as gamers we should not have to work our butts off to make their game work.

[XyZspineZyX]

XyberXidhe wrote:
- Look at what happened when they announced the 1.1
- patch.
- Every third post was "when is the patch when is the
- patch, dont put it on the site if it wont be out in
- a few days. wah wah"
- Then after you had people yelling because the patch
- didn't fix things that they never said the patch
- would fix.
- Is it really any wonder that they will just sit on
- the news until it is ready to pop.
- Though I do find it interesting that no confirmation
- of the expansion yet.

Actually, if they said something like: "We are targeting April 30th to have Patch 1.2 out," you would never hear anyone say, "When is the patch coming out?"

Well... until May 1st anyway... /i/smilies/16x16_smiley-indifferent.gif

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http://home.att.net/~patrick.haley/pray.png



"Sir, your argument does not deserve the compliment of rational discussion."
--Oscar Wilde</p>

[XyZspineZyX]

Philipz wrote:
- Every company handles support differently. I
- wouldn't mind seeing something similar to Blizzard
- where DEVs come on to the forums/live chat for two
- hours a day Mon-Fri to help people out.
-
- I'm glad to see that UBI posted their intentions of
- releasing patch 1.1 on their main page and I hope
- they do so again soon for 1.2.
-



well in the Mod section of the site, there are a few guys from the dev team that post and help people out.. I've even seen them on other websites forums answering questions.. but ofcourse they are doing it on their owen, and that's pretty killer.


I see a few posts here and there answered in the tech support area by UBI guys but not many.. I've posted several posts on the same issue and not once did anyone from UBI reply. I can understand that they don't want to have some guy they pay 40-80k a year sitting around answering the forums questions.. but I don't think it would be too much for us to ask, to get more questions answered.. I mean we did buy the game and Software support is suppose to come with it.

crockett -aka- |3u||DoZe|2

http://www.RavenSheild.tk

[XyZspineZyX]

EA's support SUCKS......as well as their complete ignorance of their player base...I mean rocket packs in WWII? get real

about the only good thing you can say is they have a couple of testers (NOT DEV TEAM...but testers) that post on some of the board

no...EA was definately not a good example

but I do have a question over all this

to all of you long time R6 players out there.....the ones that came in with R6/UO etc

was UBI anymore responsive back then? or has this been the pattern all along? cause if this has been the long term pattern? then I have an answer to the guy that asked where the future was for this series

if they have always "not responded"...then there is no question of where the future is...or else we wouldnt have THIS game

if they have stopped responding......then we might have a problem

as for the idea of having dev team members post on the boards? ummmm....these ppl get PAID to work there....you want to up their costs (which trickles down to us) by paying one of them to web surf/board *****? think it thru, ok?

http://members.cox.net/battleratt/GrimJack.jpg

[XyZspineZyX]

EA cares? You gotta be kidding. Beside a couple of "prime titles" all other games are left in the dark. BF1942 gets a fairly good support not because of EA, but because of the dev team ...

[XyZspineZyX]

true