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XyZspineZyX
11-03-2003, 03:12 AM
for some reason when i make a new account and then try to use that for ghost recon it disconnects and then i wait like 30 mins and the server still cant even read that i was gone. is there somewhere on my setting i have to put so ubi.com wont disconnect me anymore and ive already reinstalled my ghost recon but ubi still wont wont. it said something like having two ip addresses one external and one internal and that they are both different so how would i sovle this problem?

XyZspineZyX
11-03-2003, 03:12 AM
for some reason when i make a new account and then try to use that for ghost recon it disconnects and then i wait like 30 mins and the server still cant even read that i was gone. is there somewhere on my setting i have to put so ubi.com wont disconnect me anymore and ive already reinstalled my ghost recon but ubi still wont wont. it said something like having two ip addresses one external and one internal and that they are both different so how would i sovle this problem?

XyZspineZyX
11-03-2003, 01:31 PM
To lacrane,

Follow the below uninstall but only uninstall the UBI.com files and folders. Then follow the procedure at the bottom of the uninstall guide to reinstall the UBI Game Service .exe and get back to us for further help should you need it.

Some times it takes UBI a short period to register that you have disconnected but if you still have the UBI.COM in the task bar it may need you to restart your computer as the program is not responding.



<font color="#00FF00">GR Uninstall</font>

First of go to your add/remove program and uninstall GR/UBI and then follow below and delete the GR/UBI folders

1-start/all programs/accessories/windows explorer/my computer/local disk(c)/program files/red storm entertainment

2-start/all programs/accessories/windows explorer/my computer/local disk(c)/program files/UBI.com

To start from scratch uninstall all of GR and UBI and at your own risk do this but first back it up.

(1) start/run and type this: regedit and press ok

Up the top click file/export and on the pop up window down the bottom where it says (save as type) click the drop down arrow and click on ALL FILES. Then select your location and save.

repeat step (1)

1- hkey_current_user/software look for any red storm entertainment folders and delete along with any UBI soft folders

now do this:

2- hkey_local_machine/software look for red storm entertainment folders and delete along with any UBI soft and UBI soft entertainment folders and delete

now do this:

3- hkey_LocalMachine/ software/ Microsoft/ windows/ current version/ uninstall directory there should be a folder here named "{D89EF3B3-6F17-4665-B7A9-A4235A6DC787}" with some Ghost Recon info in it so delete only the ghost recon related info.


<font color="#00FF00">UBI Game Service .exe</font>

Try this:
JJ_from_support wrote:
1. First, try uninstalling the Game Service from the add/remove programs icon in your control panel. Once that's done, download the set-up file from http://gamingzone.ubisoft.com/packages/GameService.exe and reinstall the new version of the game service. If this doesn't work go to # 2.
2.Create an incident with us here and I'll send you a file that will remove all of the registry entries for the game service, and you'll be able to reinstall it. Please make sure that you change the category to "Ubi.com Game Service," or it will take me forever to find it.
Create an incident email link for UBI:
http://ubisoft.custhelp.com/cgi-bin/ubisoft.cfg/php/enduser/ask.php?p_sid=WYOBRxBg&p_lva=&p_sp=cF9zcmNoPSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9OTMxJ nBfcGFnZT0x&p_li=

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